Property Leads

• Make outbound calls, send emails/texts, prospect on social media, and conduct follow-ups to connect with new leads • Qualify prospects and clearly communicate our value proposition • Manage and organize pipeline in the CRM (GoHighLevel) • Schedule and hand off calls to closers or conduct demos depending on lead readiness • Document all touchpoints and maintain accurate CRM notes • Collaborate with the Sales Manager to refine the outbound strategy and hit team goals • Provide feedback on lead quality, objections, and sales opportunities

• Speak with clients daily via phone, text, and email — especially during high-friction situations • Handle objections, complaints, and frustration with confidence and composure • Perform “reverse sales” turning unhappy clients into retained, long-term customers • Coach investors on how to improve their lead handling, follow-up, and conversion • Build real relationships not just transactions (be someone clients actually like talking to) • Stay active in Facebook groups and community channels to support and engage clients • Respond to inquiries within 30 minutes and drive resolution within 24 hours • Partner with internal teams (sales, refunds, ops) to resolve complex issues • Maintain accurate records of all client interactions in CRM systems

• Identify, vet, and negotiate revenue-share agreements with data vendors, lead aggregators, and other companies possessing compliant, high-intent homeowner data. • Design, launch, and manage end-to-end SMS marketing campaigns aimed at generating home offer leads. • Serve as the internal expert on SMS compliance and ensure all data sourcing and outreach strictly adhere to regulations. • Select, implement, and manage the optimal SMS platform(s) to support high-volume, compliant messaging. • Continuously A/B test messaging scripts, cadence, and audience segmentation to maximize response rates, lead quality, and overall ROI. • Work closely with the sales/acquisitions team to ensure a seamless handoff of generated leads. • Track and report on key performance indicators (KPIs) such as delivery rates and response rates.

• The Customer Success Manager role is pivotal in steering our CS operations towards excellence. • Tasked with harmonizing team efforts, refining retention methods, and nurturing client relationships, ensuring optimal team performance and fostering a culture of unity and motivation. • Establish retention targets, devise retention and growth strategies, analyze performance data, oversee training, mentor the CS team, and provide overall CS team management. • Oversee and mentor the CS team (including the refunds team), ensuring alignment towards common objectives, fostering unity, and motivating members through effective incentive schemes and acknowledgment of their achievements. • Maintain and actively manage a small, high-value book of business. • Design strategies that enhance revenue retention rates while bolstering client satisfaction. • Create a robust follow-up system for all clients, aiming for maximum customer satisfaction, growth, and retention. • Monitor team metrics, ensuring adherence to organizational expectations, rewarding high performers, and addressing underperformance with patience and strategic interventions. • Coordinate with company founders for continuous training and professional development. Forecast recruitment, selection, onboarding, and training needs, ensuring teams are adequately staffed and trained up. • Work closely with the marketing team for lead quality feedback and ensure effective collaboration between CS, Sales, and Marketing teams.

Customer Success Specialist Remote | United States ABOUT Property Leads is a marketing/pay-per-lead company that generates inbound and motivated seller leads in the real estate investor space. We are a team of driven individuals with lofty goals for the company and ourselves. Many companies describe themselves as families. We are more of a high-performance sports team looking to win the yearly championship. The ideal candidate is highly driven, enjoys working, is fun and friendly, and is willing to face challenges head-on in a fast-paced, ever-evolving environment. ROLE The Customer Success position at Property Leads is responsible for identifying, managing, and assessing customer concerns and questions. The successful candidate will be a customer-centric individual who can clearly and professionally communicate with clients, resolve inquiries, and handle complaints promptly. This role will ensure our clients are supported while following company policies. This role demands time and attentiveness (far more so than a traditional 9-5 job) and will work closely with our Sales & Customer Success Manager. RESPONSIBILITIES Identify, manage, and assess customer concerns promptly (within 30 minutes to respond and within 24 hours to resolve). Manage multiple email inboxes and redirect non-customer support-related inquiries to the appropriate teammate. Reply to customers via email and text promptly in our CRM and ticketing system. Understand our client’s journey as a lead buyer at Property Leads. Follow all Property Leads policies when handling customer support inquiries. Work closely with our refund team to resolve a refund dispute that the lead buyer declined. Update clients’ accounts when a setting that is not accessible in the client portal needs to be changed. Face and handle conflict professionally. Keep track of all customer's requests, inquiries, etc. REQUIREMENTS SALARY $60,000 - $ 80,000 USD annual salary BENEFITS Competitive total compensation Paid Sick Time

• Stand up and operate growth initiatives using an existing playbook • Own execution across experimentation, rollout, and iteration • Translate strategy into clear weekly priorities and deliverables • Identify bottlenecks and solve them decisively • Drive launches across channels, partnerships, and go-to-market efforts • Design and implement SOPs, workflows, and internal playbooks • Build durable systems for campaign execution, experimentation, and reporting • Own performance tracking across key growth and revenue metrics • Coordinate execution across marketing, sales, product, and engineering • Manage external vendors, partners, and freelancers as needed

• Outreach to investors via phone (nationwide) to discuss Property Leads value proposition and product offering • Make a minimum of 200 dials a day to build momentum needed to hit sales goals • Overcome objections and negotiate solutions while building trust with investors • Research clients using internal notes, company websites, and other public information • Prospecting is done for you – leads are provided in CRM • Meet and exceed required sales targets

• Outreach to investors via phone (nationwide) to discuss Property Leads value proposition and product offering • Make a minimum of 200 dials a day to build the momentum needed to hit your sales goals • Overcome objections and negotiate solutions while building trust with investors to understand their needs • Research clients using internal notes, company websites, and other public information • Prospecting is done for you! • Meeting and exceeding required sales targets – you will be responsible for the amount an investor deposits upon sign up