Role Description Casepoint provides full eDiscovery capabilities through a powerful, secure, cloud-based platform. We are repeatedly chosen by leading law firms and multinational corporations for their largest matters. On an upward trajectory for almost a decade, Casepoint is looking to expand its team globally. Team cooperation, “work hard, play hard” attitude, open communication, and kindness mark Casepoint’s culture. (Remote Job) Roles & Responsibilities - Monitor and review all incoming customer requests for user support and data operations through CRM tools, performing initial analysis to determine the appropriate course of action. - Take a lead on Data Discovery request to create sub tickets and assign/coordinate with relevant team members based on their nature and priority, ensuring efficient and effective handling. - Ensure all project/task information is accurately captured within the CRM tool, while assigning priority levels to requests based on urgency and impact to address critical issues promptly. - Closely monitor request status and provide routine status reports, including task completion reports and data delivery schedules to requester. - Assist in the planning and execution of Data Discovery projects/Task, including managing timelines and resources. - Validate secure and stable transfers of customer data. - Analyze electronically stored information and associated data to identify compatibility with Casepoint systems. - Assist customer success leads and Case team with basic Tier 1 & Tier 2 Casepoint platform requests. - Create deliverables for opposing counsel, trial consultants, and/or the courts that conform to all required technical specifications as designated per protocols. - Perform quality control of deliverables to determine if they are sound and can be utilized for the purposes that they were intended for. - Supports the business needs of the department, Account Managers, and Customer Success Leads. - Supports Casepoint requirements through application development, data processing and validation management, workflow analysis, and customer training. - Provide support for all project and case team needs to include, but not limited to: evaluate project data; create project workspaces; create project reports required; interface with the Casepoint development team to resolve end-user and/or case team troubles. - Assess incoming data as to size and formatting and generate scope reports. - Proactively contribute to the continuous improvement of the eDiscovery services by introducing automated workflow concepts for complex requests like Data migration, normalization, Data management. - Large and/or complex analytical data and file manipulation tasks the customer may request, i.e., check data compatibility with Casepoint platform. (This will include all requests received as part of POC, RFP, forensic Data migration, Mobile or Cloud Data parsing and processing). Compensation & Culture Excellent culture produces an excellent product. We value our team members, so we provide a nurturing environment of camaraderie. We recognize talent with competitive compensation and career empowerment. Location Surat, India Regards HR Team Casepoint

• Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings • Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training • Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers • Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers • You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone • You will build strong, trusted relationships with colleagues, customers, and partners

Role Description Bist du ein IT-Enthusiast, der im digitalen Raum zu Hause ist? Bei layer7 suchen wir einen IT-Experten, der sowohl im 1st als auch im 2nd Level Support brilliert. Genieße die Freiheit von 100% Remote-Arbeit und bringe dein Know-how direkt im Kundenkontakt ein. Gestalte mit uns IT-Lösungen, die begeistern. - Erste Anlaufstelle für unsere Kunden im Remote IT-Support - Lösen technischer Herausforderungen im 1st Level Support - Tiefes Eintauchen in komplexere 2nd Level Anfragen - Supporter, Berater, Problemlöser und Innovator Qualifications - Solide Erfahrung im IT-Support - Leidenschaft für Technologie - Fähigkeit, komplexe IT-Fragen zu lösen - Kommunikative Fähigkeiten zur verständlichen Vermittlung komplexer Sachverhalte Benefits - Flexibilität unserer Remote-Arbeitsplätze - Fortlaufende Weiterbildungsmöglichkeiten - Ein Team, das deinen Rücken stärkt Company Description Mitten im pulsierenden Dreiländereck Lörrach/Basel liefern wir unseren Kunden modernste Cloud-Lösungen aus unseren eigenen Rechenzentren und unterstützen sie beim Betrieb ihrer IT-Infrastrukturen vor Ort. Als einer der führenden Managed Service Provider in Südbaden stehen wir für maßgeschneiderte IT-Lösungen, die auf individuelle Bedürfnisse zugeschnitten sind – transparent und ohne unerwartete Kosten. - Expertise in IT-Security: Durchführung von Penetrationstests, Härtung von Systemen und umfassende Beratung - Zukunftssichere IT und ein verlässlicher Partner für Unternehmen

Job Description: Title: Informatics Specialist Employee Type:Contract Remote:Yes Location:Atlanta, GA, US Job#: 3008936 Pay Range:$79 - $80 per hour Role Overview We are seeking an Informatics Specialist for a 6 month rolling contract position. This role will serve as a key liaison between operational and IT teams, focusing on auditing system implementations and ensuring smooth data transition processes. The ideal candidate will have a strong background in revenue cycle operations and possess excellent documentation and communication skills. Key Responsibilities - Serve as a liaison between operations and IT teams. - Audit system implementations and validate the build. - Communicate technical details to IT for automation and build validation, particularly for professional billing (PB). - Perform data mapping from legacy Meditech systems to a future Epic system. - Manage documentation for hospital billing (HB) claims and other processes. - Ensure technical operations are well-documented and processes move efficiently. Required Qualifications Experience: Experience in revenue cycle operations is required. The role is open on the specific number of years, with a focus on personality and skill set. Technical Skills: Candidates must have experience with Epic systems. An understanding of system builds and informatics is necessary. Preferred Qualifications - Experience with hospital billing (HB) claims. - Familiarity with Meditech systems. - Experience in assisting with automation processes. Work Environment This is a remote position. The specialist will join a team of approximately 7-8 members and will be integral to both operations and IT functions. Compensation & Benefits A pay rate in the range of $79.99 to $80.00 per hour is offered for this position. This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.