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Steelwrist logo
Steelwrist

Tiltrotators, quick couplers, work tools and automation. The key to unlock your excavator efficiency.

Support Engineer

Location

United States + 1 moreAll locations: United States | Canada

Posted

39 days ago

Salary

0

Seniority

Mid Level

Job Description

Support Engineer

Steelwrist

Role Description We are looking for a proactive and detail-oriented Support Engineer based in Oregon or Washington. This is a remote role with a mix of home office work and travel, mainly across the Northwest region, with occasional travel throughout the United States and Canada. Key Responsibilities - Perform installations, service, and support visits at customer and dealer locations - Plan and deliver installation and technical training for dealerships - Handle customer support cases via email and phone in collaboration with the support team - Support warranty claim administration and process NCR (Non-Conformance Report) documentation - Collaborate across departments to ensure smooth information flow and execution - Contribute to a culture of continuous improvement and high customer satisfaction Qualifications - A proactive “can-do” attitude and willingness to learn - Strong mechanical, electrical, and hydraulic knowledge - Experience working with heavy equipment - Excellent communication and interpersonal skills - Basic proficiency with Microsoft Office or Google Workspace - Strong attention to detail and a structured, professional work style - Ability to multitask and adapt in a fast-paced environment - Experience in a similar technical support or field service role is a plus Benefits - Competitive salary and 401(k) - Company vehicle - Comprehensive health, dental, and vision insurance - Thorough product training and ongoing support - Opportunity to work with cutting-edge excavator technology - A collaborative team culture - An environment that encourages open discussion and new ideas Company Description Steelwrist is revolutionizing the way excavators work. Our world-class products—including tiltrotators, quick couplers, and work tools—boost productivity by 20–40% for construction professionals worldwide. We are experiencing rapid growth and are expanding our North American operations to better support our customers.

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