COGNNA

• Act as the Tier 2/Escalation point for complex technical issues, diagnosing and resolving deep-rooted system, network, and software problems for our clients. • Guide clients through, and directly execute, the deployment and configuration of software agents (e.g., EDR, monitoring tools) across diverse enterprise environments (Windows, Linux, Kubernetes, etc.). • Design and deliver comprehensive technical training sessions to ensure clients are fully equipped to utilize and maintain our solutions. • Lead communications with key client stakeholders (including technical Champions) during high-priority technical roadblocks, translating complex issues into clear, actionable updates. • Author detailed Knowledge Base (KB) articles and standard operating procedures (SOPs) to streamline future installations and troubleshooting steps. • Coach and guide junior support staff on advanced troubleshooting techniques and client management.

Role Description We are looking for a highly skilled Senior Technical Support Engineer to serve as the ultimate escalation point for our clients' technical issues. In this role, you will focus entirely on ensuring the seamless agent deployment, functionality efficiency, and health of our Platform. You will troubleshoot complex system environments, lead agent installations, and conduct client training sessions. - Advanced Technical Troubleshooting: Act as the Tier 2/Escalation point for complex technical issues, diagnosing and resolving deep-rooted system, network, and software problems for our clients. - Agent Installation & Management: Guide clients through, and directly execute, the deployment and configuration of software agents (e.g., EDR, monitoring tools) across diverse enterprise environments (Windows, Linux, Kubernetes, etc.). - Client Training & Onboarding: Design and deliver comprehensive technical training sessions to ensure clients are fully equipped to utilize and maintain our solutions. - Escalation & Communication Management: Lead communications with key client stakeholders (including technical Champions) during high-priority technical roadblocks, translating complex issues into clear, actionable updates. - Knowledge & Process Improvement: Author detailed Knowledge Base (KB) articles and standard operating procedures (SOPs) to streamline future installations and troubleshooting steps. - Team Mentorship: Coach and guide junior support staff on advanced troubleshooting techniques and client management. Qualifications - 5+ years in enterprise technical support, field engineering, or a highly technical, customer-facing B2B SaaS role. - Strong skills in managing and fixing major enterprise operating systems, especially Windows, Linux, and macOS. - Strong understanding of public cloud platforms (AWS, Azure, or GCP) to support and fix software setups in cloud and hybrid environments. - Strong understanding of network setups and protocols, including TCP/IP, DNS, ICMP, and Firewalls, with the ability to use network tools to fix connectivity and installation blocks. - Skilled in PowerShell and Shell scripting (Bash) to automate troubleshooting and handle large-scale software deployments. - Good general understanding of cybersecurity products (like EDR, SIEM, or XDR) only from an installation, system compatibility, and setup standpoint. - Great ability to break down deployment failures, read complex log files, and copy complex client environments in a test lab. - Strong verbal and written communication skills, with the professionalism needed to deliver training and lead important talks during onsite client visits. Benefits - 💰 Competitive Package – Salary + equity options + saving plan - 🧘 Flexible & Remote – Work from anywhere with an outcomes-first culture - 🤝 Team of Experts – Work with designers, engineers, and security pros solving real-world problems - 🚀 Growth-Focused – Your ideas ship, your voice counts, your growth matters - 🌍 Global Impact – Build products that protect critical systems and data

• Build and maintain backend services and APIs using Python and Django. • Develop rich, responsive interfaces using ReactJS and modern frontend tooling. • Work closely with product, design, and data teams to deliver end-to-end features. • Optimize both backend and frontend performance to ensure fast and reliable experiences. • Participate in technical discussions, code reviews, and architectural decisions across the stack. • Mentor team members and help level up engineering practices across frontend and backend. • Build reusable internal libraries, components, and utilities that improve developer productivity. • Collaborate with DevOps and QA to ensure smooth CI/CD and high product quality.

Role Description As a Senior Full Stack Engineer, you’ll work across our core product stack using Python Django on the backend and ReactJS on the frontend. You’ll be turning complex cybersecurity concepts into seamless, reliable, and scalable product experiences. This role is great for someone who enjoys owning features end-to-end and has hands-on experience with both backend systems and modern frontend frameworks. - Build and maintain backend services and APIs using Python and Django. - Develop rich, responsive interfaces using ReactJS and modern frontend tooling. - Work closely with product, design, and data teams to deliver end-to-end features. - Optimize both backend and frontend performance to ensure fast and reliable experiences. - Participate in technical discussions, code reviews, and architectural decisions across the stack. - Mentor team members and help level up engineering practices across frontend and backend. - Build reusable internal libraries, components, and utilities that improve developer productivity. - Collaborate with DevOps and QA to ensure smooth CI/CD and high product quality. Qualifications - Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field. - 7+ years of professional full-stack engineering experience building enterprise production-grade web applications. - Expert-level proficiency in Python and Django, including REST API design, ORM best practices, authentication/authorization, and scalable backend architectures. - Solid experience designing and building RESTful APIs and integrating frontend and backend services end-to-end. - Proficient with relational databases (PostgreSQL, MySQL, etc.), schema design, database performance optimization, and writing efficient queries. - Hands-on experience with full-stack testing (backend unit/integration tests, frontend tests), CI/CD pipelines, version control (Github), and deployment workflows. - Demonstrated track record of system design and architecture decisions, ownership of complex features, and ability to deliver large or long-running projects end-to-end. - Ability to mentor and guide other engineers, participate in code reviews, maintain code quality, and best practices. - Strong analytical, communication, and collaboration skills, with the ability to work well in cross-functional teams. Requirements - A proactive team player who thrives when collaborating with cross-functional teams. - A critical thinker who brings clarity, structure, and creativity when solving technical challenges. - Someone who communicates clearly and can advocate for engineering quality across the product. Benefits - Competitive Package: Salary + equity options + saving plan - Work with Experts: Collaborate with AI, security, and product leaders shaping the future of cybersecurity - High Impact Role: Your code defines how users experience cutting-edge security technology - Global Exposure: Be part of a team driving cybersecurity innovation across international markets - Flexible Culture: Remote-friendly, outcome-driven, and built on trust - Growth Opportunity: Access to continuous learning, certifications, and career acceleration in a fast-growing startup

COGNNA is a fast-growing cybersecurity startup revolutionizing how businesses manage their security operations. Our innovative SaaS platform provides organizations with the tools to detect, prevent, and respond to cyber threats with ease. Headquartered in Riyadh, Saudi Arabia, COGNNA is on a mission to empower businesses locally and internationally to build resilient and cost-effective cybersecurity operations. As a Senior Product Manager, you will lead our core security, AI, and data integration capabilities—owning the product strategy and execution for solutions that solve real cybersecurity challenges while aligning with evolving regulations (SAMA, NCA, ISO). You will operate at the intersection of security innovation, data engineering, and AI productization, working closely with engineering, compliance, design, and go-to-market teams to deliver meaningful outcomes. This role is for someone who thrives in high-impact, fast-moving environments—where your work directly shapes the product and the company. ️ What You’ll Do 🧭 Product Ownership - Own the full lifecycle: discovery, prioritization, roadmap, delivery, and iteration - Drive the roadmap through customer insights, market research, and internal collaboration 📊 Prioritization & Decision Making - Use data, logic, and business sense to prioritize effectively (RICE mindset) - Define and track KPIs across adoption, performance, compliance, and customer value ⚡ Execution & Delivery - Extract true MVPs and iterate quickly - Write clear, concise requirements—focused on outcomes, not unnecessary complexity - Validate requirements closely with engineering, AI, data, and compliance teams 🧪 Product Discovery & Validation - Create quick wireframes and prototypes to test ideas early - Engage real users before committing to full development 🤝 Cross-Functional Leadership - Lead collaboration across engineering, design, compliance, and business teams - Partner with sales, marketing, and customer success to ensure product adoption and positioning 🔐 Secure-by-Design Thinking - Ensure alignment with frameworks such as SAMA, NCA ECC, NIST, ISO 27001, and GDPR - Deliver features that are secure, compliant, and resilient by design

• Own the full lifecycle: discovery, prioritization, roadmap, delivery, and iteration • Drive the roadmap through customer insights, market research, and internal collaboration • Use data, logic, and business sense to prioritize effectively (RICE mindset) • Define and track KPIs across adoption, performance, compliance, and customer value • Extract true MVPs and iterate quickly • Write clear, concise requirements—focused on outcomes, not unnecessary complexity • Validate requirements closely with engineering, AI, data, and compliance teams • Create quick wireframes and prototypes to test ideas early • Engage real users before committing to full development • Lead collaboration across engineering, design, compliance, and business teams • Partner with sales, marketing, and customer success to ensure product adoption and positioning • Ensure alignment with frameworks such as SAMA, NCA ECC, NIST, ISO 27001, and GDPR • Deliver features that are secure, compliant, and resilient by design

COGNNA is a fast-growing cybersecurity startup revolutionizing how businesses manage their security operations. Our innovative SaaS platform provides organizations with the tools to detect, prevent, and respond to cyber threats with ease. Headquartered in Riyadh, Saudi Arabia, COGNNA is on a mission to empower businesses locally and internationally to build resilient and cost-effective cybersecurity operations. As a Senior Product Manager, you will lead our core security, AI, and data integration capabilities—owning the product strategy and execution for solutions that solve real cybersecurity challenges while aligning with evolving regulations (SAMA, NCA, ISO). You will operate at the intersection of security innovation, data engineering, and AI productization, working closely with engineering, compliance, design, and go-to-market teams to deliver meaningful outcomes. This role is for someone who thrives in high-impact, fast-moving environments—where your work directly shapes the product and the company. ️ What You’ll Do 🧭 Product Ownership - Own the full lifecycle: discovery, prioritization, roadmap, delivery, and iteration - Drive the roadmap through customer insights, market research, and internal collaboration 📊 Prioritization & Decision Making - Use data, logic, and business sense to prioritize effectively (RICE mindset) - Define and track KPIs across adoption, performance, compliance, and customer value ⚡ Execution & Delivery - Extract true MVPs and iterate quickly - Write clear, concise requirements—focused on outcomes, not unnecessary complexity - Validate requirements closely with engineering, AI, data, and compliance teams 🧪 Product Discovery & Validation - Create quick wireframes and prototypes to test ideas early - Engage real users before committing to full development 🤝 Cross-Functional Leadership - Lead collaboration across engineering, design, compliance, and business teams - Partner with sales, marketing, and customer success to ensure product adoption and positioning 🔐 Secure-by-Design Thinking - Ensure alignment with frameworks such as SAMA, NCA ECC, NIST, ISO 27001, and GDPR - Deliver features that are secure, compliant, and resilient by design

COGNNA is a fast-growing cybersecurity startup revolutionizing how businesses manage their security operations. Our innovative SaaS platform provides organizations with the tools to detect, prevent, and respond to cyber threats with ease. Headquartered in Riyadh, Saudi Arabia, COGNNA is on a mission to empower businesses locally and internationally to build resilient and cost-effective cybersecurity operations. As a Senior Product Manager, you will lead our core security, AI, and data integration capabilities—owning the product strategy and execution for solutions that solve real cybersecurity challenges while aligning with evolving regulations (SAMA, NCA, ISO). You will operate at the intersection of security innovation, data engineering, and AI productization, working closely with engineering, compliance, design, and go-to-market teams to deliver meaningful outcomes. This role is for someone who thrives in high-impact, fast-moving environments—where your work directly shapes the product and the company. ️ What You’ll Do 🧭 Product Ownership - Own the full lifecycle: discovery, prioritization, roadmap, delivery, and iteration - Drive the roadmap through customer insights, market research, and internal collaboration 📊 Prioritization & Decision Making - Use data, logic, and business sense to prioritize effectively (RICE mindset) - Define and track KPIs across adoption, performance, compliance, and customer value ⚡ Execution & Delivery - Extract true MVPs and iterate quickly - Write clear, concise requirements—focused on outcomes, not unnecessary complexity - Validate requirements closely with engineering, AI, data, and compliance teams 🧪 Product Discovery & Validation - Create quick wireframes and prototypes to test ideas early - Engage real users before committing to full development 🤝 Cross-Functional Leadership - Lead collaboration across engineering, design, compliance, and business teams - Partner with sales, marketing, and customer success to ensure product adoption and positioning 🔐 Secure-by-Design Thinking - Ensure alignment with frameworks such as SAMA, NCA ECC, NIST, ISO 27001, and GDPR - Deliver features that are secure, compliant, and resilient by design

COGNNA is a fast-growing cybersecurity startup revolutionizing how businesses manage their security operations. Our innovative SaaS platform provides organizations with the tools to detect, prevent, and respond to cyber threats with ease. Headquartered in Riyadh, Saudi Arabia, COGNNA is on a mission to empower businesses locally and internationally to build resilient and cost-effective cybersecurity operations. As a Senior Product Manager, you will lead our core security, AI, and data integration capabilities—owning the product strategy and execution for solutions that solve real cybersecurity challenges while aligning with evolving regulations (SAMA, NCA, ISO). You will operate at the intersection of security innovation, data engineering, and AI productization, working closely with engineering, compliance, design, and go-to-market teams to deliver meaningful outcomes. This role is for someone who thrives in high-impact, fast-moving environments—where your work directly shapes the product and the company. ️ What You’ll Do 🧭 Product Ownership - Own the full lifecycle: discovery, prioritization, roadmap, delivery, and iteration - Drive the roadmap through customer insights, market research, and internal collaboration 📊 Prioritization & Decision Making - Use data, logic, and business sense to prioritize effectively (RICE mindset) - Define and track KPIs across adoption, performance, compliance, and customer value ⚡ Execution & Delivery - Extract true MVPs and iterate quickly - Write clear, concise requirements—focused on outcomes, not unnecessary complexity - Validate requirements closely with engineering, AI, data, and compliance teams 🧪 Product Discovery & Validation - Create quick wireframes and prototypes to test ideas early - Engage real users before committing to full development 🤝 Cross-Functional Leadership - Lead collaboration across engineering, design, compliance, and business teams - Partner with sales, marketing, and customer success to ensure product adoption and positioning 🔐 Secure-by-Design Thinking - Ensure alignment with frameworks such as SAMA, NCA ECC, NIST, ISO 27001, and GDPR - Deliver features that are secure, compliant, and resilient by design

COGNNA is a fast-growing cybersecurity startup revolutionizing how businesses manage their security operations. Our innovative SaaS platform provides organizations with the tools to detect, prevent, and respond to cyber threats with ease. Headquartered in Riyadh, Saudi Arabia, COGNNA is on a mission to empower businesses locally and internationally to build resilient and cost-effective cybersecurity operations. As a Senior Product Manager, you will lead our core security, AI, and data integration capabilities—owning the product strategy and execution for solutions that solve real cybersecurity challenges while aligning with evolving regulations (SAMA, NCA, ISO). You will operate at the intersection of security innovation, data engineering, and AI productization, working closely with engineering, compliance, design, and go-to-market teams to deliver meaningful outcomes. This role is for someone who thrives in high-impact, fast-moving environments—where your work directly shapes the product and the company. ️ What You’ll Do 🧭 Product Ownership - Own the full lifecycle: discovery, prioritization, roadmap, delivery, and iteration - Drive the roadmap through customer insights, market research, and internal collaboration 📊 Prioritization & Decision Making - Use data, logic, and business sense to prioritize effectively (RICE mindset) - Define and track KPIs across adoption, performance, compliance, and customer value ⚡ Execution & Delivery - Extract true MVPs and iterate quickly - Write clear, concise requirements—focused on outcomes, not unnecessary complexity - Validate requirements closely with engineering, AI, data, and compliance teams 🧪 Product Discovery & Validation - Create quick wireframes and prototypes to test ideas early - Engage real users before committing to full development 🤝 Cross-Functional Leadership - Lead collaboration across engineering, design, compliance, and business teams - Partner with sales, marketing, and customer success to ensure product adoption and positioning 🔐 Secure-by-Design Thinking - Ensure alignment with frameworks such as SAMA, NCA ECC, NIST, ISO 27001, and GDPR - Deliver features that are secure, compliant, and resilient by design