Role Description Our client is hiring a senior customer-facing support professional to lead and elevate the client experience function for hairdresser clients across multiple channels. This is not just a ticket-handling role. The ideal candidate will combine strong hands-on customer support experience with the ability to guide junior team members, improve support processes, and help structure a scalable client experience function. You will still actively engage with customers across Zendesk, WhatsApp, SMS, email, and social channels, but you will also play a key role in ensuring consistency, quality, and efficiency across the entire support operation. Qualifications - 4–7+ years in customer support, client service, or customer experience roles. - Proven experience leading, mentoring, or supervising support teams. - Strong written and verbal communication skills. - Hands-on experience with Zendesk or similar ticketing systems. - Experience working across multiple channels, including WhatsApp, SMS, Email, Social media DMs, Phone or virtual support calls. - Strong ability to stay calm and structured in complaint-heavy environments. - Experience improving or building support processes, workflows, or SOPs. - Comfortable balancing hands-on support and operational thinking. - Reliable, proactive, and takes ownership of outcomes (not just tasks). Requirements - Customers receive faster, more consistent responses across all channels. - Junior support staff are effectively guided and improved over time. - Support processes become clearer, more structured, and scalable. - Fewer escalations due to improved first-line resolution. - Strong customer satisfaction even under high volume.

Help Desk Support 1 Location: Spartanburg United States Job Description: Description Help Desk Support 1 (Remote) Launch your IT career with a company that invests in your future. Are you ready to turn your customer service experience into a career in IT? At Security Finance, we're looking for motivated, people-first problem solvers to join our Help Desk team-no prior technical experience required. You'll be the go-to support for employees across our organization, helping troubleshoot issues and keep our teams running smoothly. If you enjoy helping others, learning new skills, and working in a collaborative environment, this is your opportunity to grow. What You'll Do: - Serve as the first point of contact for technical support requests (calls, tickets, and inquiries) - Troubleshoot basic hardware, software, and system issues - Document and track incidents in the case management system - Resolve routine issues and escalate more complex problems as needed - Support employees across branches, home office, and remote environments - Assist with system setup for new locations and users - Participate in testing new software and system updates - Identify trends and recurring issues to improve support processes What You Bring: - Experience in a call center or customer service environment - Strong communication skills and a professional, helpful approach - Ability to stay calm and solution-focused in fast-paced situations - Basic computer knowledge and willingness to learn new systems - Team-oriented mindset with a collaborative approach to problem solving Work Setup & Schedule: - This is a remote position. Candidates must reside in one of the following states: AL, GA, ID, LA, MO, OK, SC, TN, TX, UT, WI - Quarterly travel to Spartanburg, SC (company-paid) - Rotating schedule: 8:00 AM - 5:00 PM EST 9:00 AM - 6:00 PM EST 10:00 AM - 7:00 PM EST - Participation in an on-call rotation Growth & Development: This is more than a job-it's a starting point for a long-term career in IT. - Hands-on training to build technical skills - Clear pathways to grow within the Help Desk and IT teams - Opportunities to expand knowledge and take on more advanced responsibilities - Work alongside tenured team members who support development and mentorship Team Environment: We offer a collaborative, supportive workplace where employees enjoy working together. Many team members have built long-term careers here, creating a stable environment with strong peer support and shared success. Benefits: - Medical, dental, and life insurance (low cost to employees) - Short- and long-term disability coverage - 401(k) with company match - Profit sharing opportunities - Paid holidays, vacation, and sick time About Security Finance: Security Finance has been a trusted leader in the financial services industry since 1955. We provide safe, convenient installment loans and tax preparation services through branch locations across the country. We are committed to supporting our employees' growth, giving back to our communities, and creating a workplace built on respect, stability, and opportunity. Requirements: - High school diploma or equivalent - Ability to work a flexible schedule and participate in on-call rotation - Reliable internet access for remote work Ready to start your IT career with a company that invests in you?

Support customers through various channels, handling inquiries and transactions, while providing expert guidance on banking services. Build relationships and ensure customer satisfaction by addressing their needs effectively.

Build strong customer relationships by providing exceptional service and uncovering needs. Process transactions, nurture long-standing relationships, and promote digital banking solutions to enhance customer experiences and achieve branch targets.