Help Desk Support 1 Location: Spartanburg United States Job Description: Description Help Desk Support 1 (Remote) Launch your IT career with a company that invests in your future. Are you ready to turn your customer service experience into a career in IT? At Security Finance, we're looking for motivated, people-first problem solvers to join our Help Desk team-no prior technical experience required. You'll be the go-to support for employees across our organization, helping troubleshoot issues and keep our teams running smoothly. If you enjoy helping others, learning new skills, and working in a collaborative environment, this is your opportunity to grow. What You'll Do: - Serve as the first point of contact for technical support requests (calls, tickets, and inquiries) - Troubleshoot basic hardware, software, and system issues - Document and track incidents in the case management system - Resolve routine issues and escalate more complex problems as needed - Support employees across branches, home office, and remote environments - Assist with system setup for new locations and users - Participate in testing new software and system updates - Identify trends and recurring issues to improve support processes What You Bring: - Experience in a call center or customer service environment - Strong communication skills and a professional, helpful approach - Ability to stay calm and solution-focused in fast-paced situations - Basic computer knowledge and willingness to learn new systems - Team-oriented mindset with a collaborative approach to problem solving Work Setup & Schedule: - This is a remote position. Candidates must reside in one of the following states: AL, GA, ID, LA, MO, OK, SC, TN, TX, UT, WI - Quarterly travel to Spartanburg, SC (company-paid) - Rotating schedule: 8:00 AM - 5:00 PM EST 9:00 AM - 6:00 PM EST 10:00 AM - 7:00 PM EST - Participation in an on-call rotation Growth & Development: This is more than a job-it's a starting point for a long-term career in IT. - Hands-on training to build technical skills - Clear pathways to grow within the Help Desk and IT teams - Opportunities to expand knowledge and take on more advanced responsibilities - Work alongside tenured team members who support development and mentorship Team Environment: We offer a collaborative, supportive workplace where employees enjoy working together. Many team members have built long-term careers here, creating a stable environment with strong peer support and shared success. Benefits: - Medical, dental, and life insurance (low cost to employees) - Short- and long-term disability coverage - 401(k) with company match - Profit sharing opportunities - Paid holidays, vacation, and sick time About Security Finance: Security Finance has been a trusted leader in the financial services industry since 1955. We provide safe, convenient installment loans and tax preparation services through branch locations across the country. We are committed to supporting our employees' growth, giving back to our communities, and creating a workplace built on respect, stability, and opportunity. Requirements: - High school diploma or equivalent - Ability to work a flexible schedule and participate in on-call rotation - Reliable internet access for remote work Ready to start your IT career with a company that invests in you?

Support customers through various channels, handling inquiries and transactions, while providing expert guidance on banking services. Build relationships and ensure customer satisfaction by addressing their needs effectively.

Build strong customer relationships by providing exceptional service and uncovering needs. Process transactions, nurture long-standing relationships, and promote digital banking solutions to enhance customer experiences and achieve branch targets.

Title: Xfinity Retail Service Associate Part Time Location: Manahawkin United States time type: Part time job requisition id: R436046 Job Description: Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services. Job Description Primary Responsibilities - Mobile Focused Mobile Activations & Customer Education - Provide a white-glove experience activating new devices or BYOD to the network. - Guide customers through tablet setup and connectivity options. - Support activation and pairing of wearable devices for seamless use. - Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue. - Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource. - Demonstrate basic features and capabilities of devices to increase customer confidence. Mobile Escalations - Troubleshoot and resolve complex device or service issues. - Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery. - Use advanced tools to manage escalations. Mobile Support - Assist customers with transferring contacts, emails, and media. - Provide password resets with appropriate credential verification. - Activate and configure SIM or eSIM for device connectivity. - Perform in-depth diagnostics to identify and resolve issues. - Process returns or exchanges in compliance with company policies. - Assist with warranty claims and replacement processes. - Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible. - On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons. Secondary Responsibilities - When No Primary Actions Occur or on Red Floor Customer Check-In - Provide hands-on demonstrations of devices and features to enhance value. Operations - Support store resets for proper merchandising and operational readiness. - Maintain visual standards and product placement for optimal customer experience. - Inspect back-of-house to ensure clean, secure, and properly placed inventory. Express Transactions - Facilitate quick device swaps for customers. - Process equipment returns efficiently while ensuring compliance. Expectations for All Employees - Understand and follow the Comcast Operating Principles. - Own the customer experience and promote digital options at every touchpoint. - Be an enthusiastic learner and advocate of Comcast products, services, and digital tools. - Win as a team through collaboration and openness to new ideas. - Participate in the Net Promoter System: huddles, callbacks, and feedback loops. - Drive results and operational excellence. - Foster and support a culture of inclusion. - Do what's right for customers, teammates, communities, and investors. Disclaimer This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications. Skills Communication, Customer-Focused, Professional Integrity, Resilience, Self Motivation, Teamwork, Workplace Organization Compensation Base Pay: $17.00 Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education High School Diploma / GED (Required) Certifications (if applicable) Relevant Work Experience 0-2 Years Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.