Job Closed

This listing is no longer active.

Miratech logo
Miratech

Helping Visionaries Change the World

ITSM/ITIL Architect

ArchitectArchitectFull TimeRemoteLeadTeam 501-1,000Since 1989H1B No SponsorCompany SiteLinkedIn

Location

Poland

Posted

39 days ago

Salary

0

Seniority

Lead

10 yrs expEnglishITSMServiceNow

Job Description

ITSM/ITIL Architect

Miratech

• Design the target operating model, including the overarching ITSM framework, ticket routing logic, and incident management workflows for the consolidated enterprise. • Build the CAB quality gate to enforce strict ITIL intake requirements and mandatory global regulatory holds (e.g., e911, UK IPA) before any site moves to execution. • Map raw observability alerts into the target ITSM platform (e.g., ServiceNow, Jira Service Management) to build the operational logic pipeline. • Architect automated incident-creation rules within the ITSM platform. Ensure that validated alerts from the observability platform are automatically routed to the correct NOC queue, assigned the appropriate SLA, and deduplicated into a single parent ticket. • Complete the core ITSM design and transition finalized runbook templates and operating rules to the Service Delivery Manager prior to volume factory execution. • Collaborate directly with the Network Observability Architect to integrate telemetry and monitoring thresholds, translating validated alerts into actionable ITSM tickets via API webhooks.

Job Requirements

  • 10+ years of experience in IT Service Management, ITIL architecture, or NOC process design, particularly within enterprise M&A integrations.
  • Expert-level knowledge of enterprise ITSM platforms, specifically ServiceNow or Jira Service Management.
  • Deep understanding of alert correlation, monitoring pipelines (LogicMonitor, SolarWinds, Datadog), and event management frameworks.
  • Proven ability to design CAB processes that ensure compliance without slowing high-velocity migration factories.
  • Strong capability to define complex ticket routing logic based on network capacity thresholds and availability states.

Benefits

  • Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
  • Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
  • Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Related Categories

Related Job Pages

More Architect Jobs

ContractRemoteTeam 5,001-10,000H1B No Sponsor

• Design, implement, and optimize scalable cloud infrastructure solutions on Google Cloud Platform • Collaborate with cross-functional teams across multiple time zones • Analyze existing infrastructure to identify optimization opportunities • Implement infrastructure as code using Terraform • Manage GCP services, including Compute Engine and BigQuery • Establish security best practices and manage identity and access • Develop and maintain CI/CD pipelines

Portugal
Full TimeRemoteTeam 1,001-5,000H1B Sponsor

• Designing, developing, and implementing data & analytics solutions • Define data solution architecture, including data integration, data warehousing, and reporting frameworks • Develop scalable and secure data solutions aligned with client business objectives • Design and optimize data models for analytics and reporting • Oversee ETL processes and ensure data quality and governance • Collaborate with clients to understand business requirements and translate them into technical solutions • Provide thought leadership on BI best practices, emerging technologies, and industry trends • Assist in Presales and client problem definition phase of an Azure data engagement • Implement and manage BI tools (e.g., Power BI, Tableau, Qlik, Looker) • Monitor and enhance data system performance, scalability, and security

United States
Job Closed
leogistics GmbH logo

Development Architect, SAP Transportation Management (SAP TM)

leogistics GmbH

We challenge the status quo of supply chain management!

Architect39 days ago
Full TimeRemoteTeam 51-200Since 2008H1B No Sponsor

• Technical responsibility in demanding client projects within the SAP TM environment • Development of viable technical target architectures • Management of complex development requirements • Ensuring architecture, quality and feasibility • Supporting the entire project lifecycle from concept to go-live • Advising clients on technical implementations

Germany
ABB logo

Solution Architect Data Center Electrification

ABB

Helping industries outrun with our leading technologies in electrification and automation. go.abb/outrun

Architect40 days ago
Full TimeRemoteTeam 10,001+

Role Description In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact. You will engage with existing and potential customers, consultants, and contractors to develop and maintain generic or specific data center electrification solutions that will favorably position ABB Electrification for profitable business. Leads and directs involved ABB and third-party stakeholders to ensure that a coordinated technically and commercially fit solution is accepted by the customer. The work model is #LI-remote . This role is open globally, but location is set in the APAC region – Singapore, Thailand, Japan, Taiwan, Malaysia, Philippines. This role is contributing to the Distribution Solutions Division. You will be mainly accountable for: - Engaging with existing and potential customers, consultants, and contractors to develop and maintain generic or customer-specific data center electrification solutions. - Assessing commercial viability with respect to competitiveness, delivery lead time, and site works requirements for proposed solutions. - Leading and directing involved ABB and third-party stakeholders to ensure that a technically and commercially fit solution is accepted by the customer or appointed designate. - Reviewing and assessing customer project specifications to deliver required electrical solutions, including technical compliance statements, single line diagrams, schematic diagrams, layout and equipment drawings, and relevant equipment specifications. - Proactively identifying and proposing improvements to existing electrification topologies and system concepts used. - Monitoring and acting on customer and ABB internal feedback on deployed solutions to further improve the technical concept and the cost position. - Supporting product management, R&D, and Corporate Research with guidance on required attributes for products and solutions that will improve ABB’s market position. - Keeping abreast with and participating in global and national standardization organizations, global industry forums that have an impact on ABB’s current and future electrification portfolio. Qualifications - Electrical engineering degree with one or more of electrical consulting, development, engineering, or commissioning experiences. - Fully oriented on data center technical and commercial trends that have a direct or indirect impact on current and future electrification schemes required. - Detailed knowledge about ABB’s global electrification portfolio, such as MV and LV breakers, busducts and switchgear; UPS, SCADA, automation and protection, and relevant third-party equipment such as transformers. - Well familiar with the offering of major competitors and channel partners active in the data center segment. - Experience in leading, motivating, and coaching ad-hoc project teams and individuals. - At ease with building and maintaining a culture of innovation by attracting and motivating internal and external contributors. - Full proficiency in English technical language. Benefits - Tools and freedom to grow your skills, shape your path, and take on challenges that matter. - Work creates impact you can see and feel, every day. Company Description ABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection, and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry, and infrastructure segments, often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World. #RunwithABB #ABBCareers Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

Asia Pacific