Invoca, the AI-powered conversation intelligence platform for B2C revenue teams.
Staff AI Platform Engineer
Location
United States
Posted
30 days ago
Salary
$180K - $273K / year
Seniority
Lead
Job Description
Staff AI Platform Engineer
Invoca
• Design and maintain the core APIs, SDKs, libraries, and services that standardize how teams at Invoca build AI and agentic capabilities. • Build the platform components that product teams can assemble into real applications, such as orchestration building blocks, tool interfaces, workflow contracts, context-handling systems, and retrieval primitives. • Build the shared evaluation framework that enables teams to test AI systems consistently and at scale, including CI/CD integration, dataset and experiment workflows, scoring pipelines, and support for offline and online evaluation. • Help define the contracts, schemas, and interfaces that allow tools, runtimes, and services to work together cleanly including platform patterns for MCP-style interoperability, tool discovery, and agent-to-agent or agent-to-system interactions. • Design and improve the serving, routing, and control layers ensuring low latency, high availability, cost efficiency, and strong production behavior. • Build and enforce platform capabilities that make AI systems measurable, debuggable, and governable, including tracing, auditing, and policy enforcement. • Create tools, templates, documentation, and reference implementations that make the platform easy to adopt and hard to misuse. • Influence architecture, standards, and long-term technical strategy for AI Platform by identifying patterns across teams and converting them into reusable platform solutions.
Job Requirements
- 7+ years of professional experience in Platform engineering in AI/ML disciplines, with a strong focus on building shared infrastructure, platform products, developer tooling, or foundational backend systems used by a large number of users.
- You have worked on the infrastructure and framework layers behind AI systems such as agent orchestration, model-serving abstractions, evaluation systems, retrieval infrastructure, prompt/context tooling, MCP/A2A stack, platform APIs for AI development, etc.
- You care deeply about developer experience. You know how to design systems, interfaces, and abstractions that engineers actually want to use.
- You are highly effective in Python and/or TypeScript and are comfortable designing resilient services, APIs, asynchronous systems, and distributed workflows.
- You have designed robust, typed, well-structured interfaces such as REST, gRPC, SDKs, or platform contracts that support long-term extensibility and adoption.
- You haven't just used frameworks like LangChain, LangGraph or LlamaIndex; you understand how they work under the hood and know when to abstract them away.
- You understand latency, throughput, reliability, token/cost management, model-provider integration, and the realities of running AI systems in production.
- You have built or contributed to tracing, quality measurement, automated evaluation, or other systems that help teams understand and improve AI system performance.
- You know how to take repeated engineering problems and turn them into reusable golden paths, shared components, and organizational standards.
- Familiarity with Kubernetes, Docker, and Terraform.
- Intermediate to Expert level proficiency with TypeScript/JavaScript, React, and other web technologies.
- Bachelor's Degree in Computer Science, Engineering, or a related field (or equivalent practical experience). An advanced degree (Master's or Ph.D.) is a strong plus.
Benefits
- Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
- Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
- Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included.
- Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
- Stock Options – All employees are invited to share in Invoca’s success through stock options.
- Mental Health Program – Well-being support on a broad range of issues is available through our SpringHealth program.
- Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
- Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
- InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
- Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
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