• Monitor Sales Performance: Oversee incoming call queues to ensure proper call distribution, reduced hold times and optimal coverage during peak hours. • Actively communicate with estimators (sales team) via internal messaging tool (ie- Slack, Teams) to assist in real-time deal management and overcome objections. • Call Takeovers and Closures: Step in and take over calls as needed to help close deals and secure bookings. • Daily Reporting: Generate and distribute daily call statistics and performance reports to sales staff and leadership each morning using Microsoft Excel and other tools.

• Uncover consumer needs through effective questioning and recommend the most suitable DSP for them or their family • Consistently achieve and exceed monthly sales goals, conversion targets, and KPIs • Build strong connections with consumers, earning trust through professional, clear, and friendly communication • Educate consumers on the benefits and features of DSPs, explaining the enrollment and renewal process in easy-to-understand terms • Enroll consumers via inbound and outbound calls generated by company marketing efforts • Follow a proven sales and compliance call flow to ensure quality and consistency • Navigate multiple system applications to process requests, close sales, research inquiries, and update consumer information • Accurately document all interactions in line with standard operating procedures • Participate in ongoing training and coaching to sharpen your skills and boost performance • Adhere to all company policies, scripts, and designated processes

• Be accountable for the revenue of your region, ensuring the achievement of the goals established by the company, while respecting the sales policy specific to each channel. • Analyze, diagnose, and identify opportunities within each region to implement, monitor, and measure action plans that increase the company's market share for its products. • Develop and monitor performance indicators for distributors (sell-in, sell-out, customer activation, product mix, etc.). • Establish actions, monitor goals and performance indicators, communicate and track team performance, in pursuit of the company's objectives. • Assign objectives and responsibilities to team members, provide guidance, and set deadlines. • Support the development of the company's strategic plan by suggesting and providing input, thereby contributing to the achievement of company results. • Monitor the company's market share and/or product performance, observe competitor activity and customer movements, to adjust strategies as needed. • Contribute to the development of new products or services by researching and making suggestions in alignment with market changes. • Make pricing and special promotional decisions, aligned with market needs, to ensure results and maintain the company's competitiveness. • Analyze and monitor customer satisfaction levels, resolve customer and consumer complaints, implement service improvements, to ensure customer loyalty. • Manage sales team by determining team size, recruiting and selecting new employees, to ensure an effective team for goal execution. • Manage the work of the team by delegating tasks, monitoring results, and evaluating performance. • Develop incentive plans aligned with established objectives to ensure team motivation and results. • Identify training and development needs, monitor individual and team development to prepare successors and ensure effective task execution. • Manage material and financial resources by monitoring their use and control, avoiding waste and unnecessary expenses. • Create customer loyalty programs and initiatives aligned with company objectives to contribute to goal achievement. • Identify key clients, monitor their engagement with the company, to maintain a business relationship aligned with objectives. • Help Strategic Plan, aligned with the company's overall strategic plan, to achieve the expected results. • Prepare budgets, defining necessary investments and expenses, to maintain financial control of the company. • Establish the sales policy and procedures, identifying opportunities and needs within the sales department, ensuring effectiveness in service delivery and results.

• Lead and support the Commercial organization by driving regional performance • Translate national strategy into clear regional priorities, execution plans, and expectations • Drive disciplined execution through performance reviews, pipeline inspection, and forecast rigor • Ensure adoption of selling best practices across representatives • Lead teams selling complex oncology diagnostics into multidisciplinary settings • Coach and enable sales representatives on navigating clinical conversations with confidence • Leverage sales analytics and CRM platforms to identify growth opportunities • Ensure strong clinical fluency and compliant positioning of products • Spend time in the field coaching through live customer interactions • Develop and execute Individual Development Plans aligned to results and growth • Identify, develop, and retain top talent as the organization scales