• Perform end–to–end configuration across at least three Oracle HCM Cloud modules (Core HR, Absence, Payroll, Compensation, Talent, ORC, Time & Labor, Benefits, etc.) • Build, validate, and optimize configuration workbooks; plan setup tasks; and ensure migration readiness • Execute detailed hands–on configuration including legislative setups, element definitions, time rules, formulas, payroll flows, approvals, and flex fields • Conduct requirements workshops and translate business needs into accurate, scalable Oracle HCM configurations • Lead configuration activities across prototyping, solution build, SIT, UAT, and production deployment • Develop and troubleshoot complex Fast Formulas across Absence, Payroll, Compensation, Eligibility, and custom calculations • Work with technical teams on HCM Extracts, HDL loads, OTBI/BIP reporting, and integration-related activities • Ensure solution quality, track configuration changes, and support go–live and hyper care phases

• Manage design, installation, configuration, setup, testing, troubleshooting, documentation, and decommissioning of servers/networks and associated equipment and hardware (including data center compute/storage) in a VMware environment at an advanced level • Familiarity with the following route/switch/server/virtualization protocols: BGP, SD-WAN, L2TP, IPSec, RSTP, HSRP, VRRP, SQL/OS Clustering, AD Sites & Services, DFS/DFS-R, DRS, vMotion, HA, Storage Clustering • Design and perform system backups, methodologies and restoration of systems as required in accordance with company policies and procedures • Oversee the performance of the network and servers, ensuring a smooth-running technology infrastructure • Diagnoses, troubleshoots, and resolves hardware, software, or other network and system problems at an expert level • Lead and support network and system related projects according to agree upon budget and schedules. • Assists in the design, implementation, management and maintenance of disaster recovery systems, including failover testing • Partners in a 24/7 network and system support team ensuring optimum network functionality, planning and performing maintenance requiring server downtime after hours. • Builds, maintains and supports security policy, implementing security measures to protect data, software, and hardware. • Partners with users to resolve advanced escalated issues and problems they are experiencing related to system, network, database or storage performance. • PowerShell / WMI Scripting Knowledge • Performs other related job duties, as assigned.

Role Description The IT Systems SME serves as the primary technical expert for complex HR related IT systems. This role leads system optimization, advanced troubleshooting, integration strategy, and technology evaluation while providing expert guidance to teams and stakeholders. Essential Duties & Responsibilities - Serve as the primary technical expert for complex HR IT systems and platforms. - Lead system optimization, performance tuning, and advanced troubleshooting efforts. - Develop system integration strategies and support complex solution design. - Mentor team members and provide deep technical guidance. - Collaborate with vendors on product roadmaps, enhancements, and support needs. - Create detailed system documentation, knowledge articles, and training materials. - Evaluate new system features and recommend adoption or configuration changes. - Participate in architecture and design decisions for HR systems and integrations. - Ensure system compliance with security, regulatory, and enterprise standards. Qualifications - US Citizen - BA/BS + 6–8 years of specialized systems experience, or MS + 4–6 years. - Extensive hands-on expertise with a specific IT system, application, or technology domain. - Proven experience supporting, optimizing, and troubleshooting complex enterprise systems. Benefits - A company that lives its core values, prioritizing integrity, accountability, and excellence. - Paid Time Off (Personal, Vacation, Sick Leave). - Comprehensive Health Coverage (Medical, Vision, Dental). - Flexible Spending Account (FSA) Options for healthcare and dependent care. - Short Term & Long Term Disability Coverage. - Life Insurance & Accidental Death & Dismemberment Protection. - Employee Wellness Resources & Assistance Programs. - Financial Counseling Programs to support long term planning. - Commuter Benefits for work life ease. - 401(k) with 100% immediate employer matching.

Role Description Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. The Information Technology Support Specialist III duties include: - Software installations, troubleshooting/diagnosing complex hardware, software, and network performance problems. - Maintaining technical expertise on hardware, software, telephony, network configurations, or peripherals. - Monitoring call trends to identify and resolve continuing problems or unusual situations. - Participating in user acceptance testing prior to deployment of new hardware and software. - Communicating on a complex level with others to provide, exchange, or verify information. - Training automation support staff on supported systems. - Preparing and updating computer application programs (i.e. Helix templates). - Overseeing daily operations in the absence of Team Leads. - Performing other duties required to support and maintain operations. - Maintaining a regular and predictable work schedule. Qualifications - Knowledge of information systems/technology processes and procedures. - Knowledge of personal computers, printers, and other peripheral equipment. - Knowledge of current technical troubleshooting techniques. - Knowledge of customer service techniques. - Knowledge of call center/help desk environment. - Knowledge of call-tracking software such as BMC HELIX. Requirements - At least 1 year experience performing IT troubleshooting in a technical (computer) environment. - At least 1 year customer service experience providing technical assistance to customers. - Experience troubleshooting IT systems and applications. - 2 years Call center experience preferred. - Experience using call-tracking software such as BMC HELIX or Service Now. Benefits - 100% paid employee health insurance for full-time eligible employees. - A defined benefit pension plan. - Generous time off benefits. - Numerous opportunities for career advancement.