Role Description The IT Systems SME serves as the primary technical expert for complex HR related IT systems. This role leads system optimization, advanced troubleshooting, integration strategy, and technology evaluation while providing expert guidance to teams and stakeholders. Essential Duties & Responsibilities - Serve as the primary technical expert for complex HR IT systems and platforms. - Lead system optimization, performance tuning, and advanced troubleshooting efforts. - Develop system integration strategies and support complex solution design. - Mentor team members and provide deep technical guidance. - Collaborate with vendors on product roadmaps, enhancements, and support needs. - Create detailed system documentation, knowledge articles, and training materials. - Evaluate new system features and recommend adoption or configuration changes. - Participate in architecture and design decisions for HR systems and integrations. - Ensure system compliance with security, regulatory, and enterprise standards. Qualifications - US Citizen - BA/BS + 6–8 years of specialized systems experience, or MS + 4–6 years. - Extensive hands-on expertise with a specific IT system, application, or technology domain. - Proven experience supporting, optimizing, and troubleshooting complex enterprise systems. Benefits - A company that lives its core values, prioritizing integrity, accountability, and excellence. - Paid Time Off (Personal, Vacation, Sick Leave). - Comprehensive Health Coverage (Medical, Vision, Dental). - Flexible Spending Account (FSA) Options for healthcare and dependent care. - Short Term & Long Term Disability Coverage. - Life Insurance & Accidental Death & Dismemberment Protection. - Employee Wellness Resources & Assistance Programs. - Financial Counseling Programs to support long term planning. - Commuter Benefits for work life ease. - 401(k) with 100% immediate employer matching.

Role Description Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. The Information Technology Support Specialist III duties include: - Software installations, troubleshooting/diagnosing complex hardware, software, and network performance problems. - Maintaining technical expertise on hardware, software, telephony, network configurations, or peripherals. - Monitoring call trends to identify and resolve continuing problems or unusual situations. - Participating in user acceptance testing prior to deployment of new hardware and software. - Communicating on a complex level with others to provide, exchange, or verify information. - Training automation support staff on supported systems. - Preparing and updating computer application programs (i.e. Helix templates). - Overseeing daily operations in the absence of Team Leads. - Performing other duties required to support and maintain operations. - Maintaining a regular and predictable work schedule. Qualifications - Knowledge of information systems/technology processes and procedures. - Knowledge of personal computers, printers, and other peripheral equipment. - Knowledge of current technical troubleshooting techniques. - Knowledge of customer service techniques. - Knowledge of call center/help desk environment. - Knowledge of call-tracking software such as BMC HELIX. Requirements - At least 1 year experience performing IT troubleshooting in a technical (computer) environment. - At least 1 year customer service experience providing technical assistance to customers. - Experience troubleshooting IT systems and applications. - 2 years Call center experience preferred. - Experience using call-tracking software such as BMC HELIX or Service Now. Benefits - 100% paid employee health insurance for full-time eligible employees. - A defined benefit pension plan. - Generous time off benefits. - Numerous opportunities for career advancement.

Role Description - Provides Tier 1 and Tier 2 support. - Troubleshoots and resolves complex issues including: - Supporting maintenance of hardware/software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems. - Assisting with resolution of issues with network connectivity, printing, and remote access to desktop equipment. - Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution. - Communicates problem, resolution, and root cause information to users, both technical and non-technical, to help prevent future recurrence. - Supports L1 and L2 support agents in ongoing day-to-day questions related to client incidents, requests, and queries. - Utilizes problem-solving and analytical skills to effectively resolve challenging incidents. Qualifications - High School Diploma or GED required. - May require technical certification or Associate Degree. - Generally, 2-4 years’ experience in area of responsibility. Company Description Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

Role Description At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide. Responsible for proactive monitoring and engagement to prevent and mitigate major outages, leveraging expertise in ServiceNow Ticketing, AI Ops, and monitoring tools such as SolarWinds. Collaborates with IT infrastructure, application, and vendor teams to resolve major incidents, ensures timely escalation to the Major Incident team, and leads ITSM process management—including Incident, Problem, CMDB, Change, and Knowledge Management—with a focus on proactive monitoring, network visibility, early detection, and continuous improvement in IT Operations. - Monitor network, infrastructure, and application performance using tools like SolarWinds to detect risks and prevent major outages - Act as an early warning point for major incidents, identifying and escalating network-related issues to the Major Incident team - Collaborate with infrastructure, application, and vendor teams to troubleshoot incidents and support P1/P2 operational calls - Manage and improve ITSM processes including Incident, Problem, Change, CMDB, and Knowledge Management using ServiceNow - Analyze operational data and trends through reporting, dashboards, and analytics (ServiceNow, SolarWinds, Power BI) to improve monitoring and prevent recurring issues Qualifications - Bachelor’s degree or 10+ years of experience in IT operations, infrastructure, or network monitoring - Strong understanding of server fundamentals (CPU, memory, patches, logs, operating systems, hardware) - Hands-on experience with SolarWinds and infrastructure monitoring tools - Experience working in global IT support environments with escalation and incident management processes - Knowledge of ITIL practices, reporting/analytics (Power BI), and ServiceNow dashboards is highly valued - Fluent in English Benefits - Medtronic offers a competitive Salary and flexible Benefits Package - A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. - We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. - This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). Company Description We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.