• Lead 2–3 concurrent operational and process improvement programs, ensuring alignment with business objectives and measurable impact. • Manage and resolve system integrator requests within 24–48 hour SLAs, proactively identifying and eliminating operational blockers that could impact factory operations and rack delivery. • Provide hands-on troubleshooting and coordinate with internal engineering and external teams to resolve system and operational issues. • Analyze operational, inventory, and ERP (SAP) data using advanced Excel and reporting tools to drive informed decision-making and maintain data accuracy. • Develop and standardize SOPs, process documentation, and reporting dashboards (Power BI/Azure DevOps) to improve visibility and performance tracking. • Conduct root cause analysis (RCA) and apply continuous improvement methodologies (Lean Six Sigma) to streamline workflows and enhance efficiency. • Communicate program status, risks, and performance metrics to stakeholders and leadership while driving cross-functional alignment and change adoption.

• Lead the development and execution of payment program strategies in alignment with organizational goals and industry best practices. • Manage all aspects of payment program lifecycles, including planning, implementation, monitoring, and continuous improvement. • Collaborate with internal stakeholders, including product management, engineering, finance, legal, and customer support, to define requirements and prioritize initiatives. • Oversee the integration of new payment methods, technologies, and partners to expand our payment capabilities and enhance customer satisfaction. • Conduct market research and analysis to identify emerging trends, opportunities, and potential risks in the payments landscape. • Monitor key performance indicators (KPIs) and metrics to evaluate the effectiveness and success of payment programs and implement corrective actions as needed. • Develop and maintain strong relationships with external partners, such as payment processors, networks, banks, and regulatory bodies. • Stay abreast of regulatory changes and compliance requirements related to payments, ensuring our programs adhere to industry standards and regulations. • Provide guidance, mentorship, and support to junior team members, fostering a culture of collaboration, innovation, and continuous learning. • Prepare and present comprehensive reports, presentations, and recommendations to senior leadership on payment program performance, challenges, and opportunities.

As Senior Creator Program Manager for Climate Content, you'll execute cross-platform influencer campaigns and lead relationships with Vocal's climate-focused client organizations. This is an incredible opportunity to make a meaningful impact in the fight against climate change while flexing your creative muscles. Responsibilities Independently design, execute, and manage large-scale digital marketing campaigns across TikTok, Instagram, Twitch, Substack, and other key platforms on behalf of climate organizations and climate-focused candidates Manage positive client relationships and regularly update clients on campaign progress, including preparing for and leading weekly client calls Manage 1-3 full-time and/or part-time campaign staff Regularly check in with direct reports on their campaigns, including regularly tracking progress to goal, proactively providing feedback, and providing strategic support Serve as a strategic subject matter expert to clients on the creator economy and social content strategy, particularly as it pertains to climate content Establish campaign goals and finalize campaign materials, including creative briefs and other assets Analyze campaign metrics and progress to goals, and proactively adjust strategy as needed Develop and present post-campaign reports to clients Work closely with digital creators to develop creative and engaging content that meets campaign brief requirements Qualifications 5+ years of professional experience in social media strategy and content creation, including: Leading high-touch client management, managing direct reports, and overseeing complex programs with $1M+ budgets Passion for intersectional progressive issues and a strong cultural competency Deep understanding of an ever-changing social media landscape, particularly as it pertains to growing an online presence, working with content creators, and utilizing trends Climate policy knowledge and expertise Great organizational & communication skills with a strong commitment to follow-up Confident communicator with a client services focus Strong time management skills with the ability to manage multiple projects and competing priorities simultaneously under strict deadlines Willingness to work in a fast-paced environment with variable hours and strict deadlines Benefits This cycle-hire position includes full-time employment through November 2026 Health insurance covered at 90% for full time employees; Dental and Vision available Unlimited PTO and sick leave 401(k) plan Completely virtual work environment & one-time home office set up reimbursement, as well as home wifi stipend Work in any timezone within the continental U.S. Vocal Media is committed to developing leaders, policies, and a team culture that embraces diversity and enhances equity. We believe that differences in backgrounds, experiences, and identities lead to healthier organizations and stronger teams. We recognize that our success requires commitment to obtaining and retaining a diverse staff that provides the highest quality services to our clients and creators. Vocal is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to sex, race, age, color, creed, national origin, religion, economic status, sexual orientation, veteran status, gender identity or expression, ethnic identity, or disability, or any other legally protected basis. Vocal is committed to providing accommodations to individuals with disabilities in the hiring process and on the job, as required by applicable law. Vocal will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.

Each year we employ hundreds of Seasonal Staff to serve thousands of campers and our Directors and Assistant Directors are an integral part of this success. Each Camp Leadership Team is responsible for ensuring the delivery of safe, high quality and efficient programs. They also provide mentorship and training to our Seasonal Instructors and are responsible for creating a positive, inclusive, and memorable work environment. If you are seeking meaningful work as a leader in our outdoor recreation community, we invite you to join us this upcoming Summer! Important Details Work Schedule : Sunday - Friday, with frequent trips and overnight stays in the field with our program groups. Position Duration: In person Camp Leadership training takes place May 1 - 3. Additional pre-season training takes place in Colorado May 23 - June 3. Transportation to and from required trainings + accommodations provided! Programs Run June through August, exact dates location depending. Compensation : Pay is determined based on position, additional responsibilities, relevant certifications, and staff tenure. Starting rates are below: Colorado: $1,119/week California: $1,352/week $350 WFR/EMT certification bonus at the end of the season Additional bonuses for advanced certifications: $100 - $400 per certification Due to California regulations, in order to drive our 15-passenger vans, staff must either possess a CDL or non-CA based drivers license. California Expedition Candidates who do not possess a CA driver's license will be considered on a case-by-case basis. In this role you will Bring the Avid4 vision to life; ensure our camps are operating at a high quality and that parents, campers and staff have positive experiences at Avid4 Adventure. Lead and empower Camp Instructors by providing mentorship, hosting engaging staff meetings and continuing education segments, and fostering a positive, inclusive workplace. Complete behind-the-scenes administrative work to include creating camp and staff schedules, uploading pictures, ensuring compliance standards are being upheld, conducting payroll audits, and ensuring logistical accuracy. Provide excellent customer service to our campers and parents by addressing problems immediately, communicating clearly and frequently, responding to parent survey feedback, and guiding staff on Avid4 best practices. Manage the risk in your program to minimize the number of incidents. You will participate in incident response and oversee the timely completion of incident reports and first aid forms. Fulfill the role of instructor on an as needed basis. Your Background Must meet American Camp Association minimum age requirements, i.e., must be 20 years or older by the start of camp season) Step 1: We review your application for qualifications Step 2: Invitation to complete a one-way video interview Step 3: 40-minute live virtual interview and submit three references (personal and/or professional) Final decision!! This process moves quickly so be ready to hear from us shortly after you submit your application.