Title: Bodily Injury Claims Specialist Bodily Injury-Hybrid Location: Richfield United States Job Description: Full time job requisition id R8864 National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you! At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. Since 1989, National Interstate has specialized in serving the insurance needs of the wheels-based transportation industry. Our steadfast focus on developing niche expertise in product design, loss control and claim services has made National Interstate one of the most respected names in commercial transportation insurance today. (https://natl.com/) National Interstate is looking for a Bodily Injury Claims Specialist to join their team. This individual will work a hybrid schedule out of the Richfield, OH. office National Interstate’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs. Essential Job Functions and Responsibilities - Manages a large inventory of complex claims to evaluate compensability/liability. - Plans and conducts complex claims investigations to confirm coverage and to determine liability, compensability and damages. - Analyzes and negotiates appropriate claim settlements/reserves within prescribed authority. May attend arbitrations, mediations, depositions, or trials. - Conveys complex information regarding coverage and settlements to insureds, claimants, and external partners. - Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner. - Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements. - May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports. - Performs other duties as assigned Job Requirements Education: Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience. Experience: Generally, a minimum of 9 years of experience in property and casualty claims handling. Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC). Scope of Job/Qualifications: Works within broad limits and authority on assignments of the highest technical complexity, requiring specialized knowledge. Demonstrates excellent analytical, negotiation, and problem-solving skills. Maintains strong knowledge of insurance policies, coverage, and claims handling procedures. Maintains knowledge of industry laws and regulations. Advanced ability to organize and prioritize caseloads, ensuring timely resolution of claims. Excellent interpersonal and communication skills with the ability to build relationships and lead negotiations. Proven ability to handle confidential information with discretion. Viewed as a senior resource within the Claims department and/or organization. Company: NIIC National Interstate Insurance Company Salary Range: $0.00 -$0.00 Benefits: We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits. Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Excludes seasonal employees and interns.

Role Description In this role, you will assist law firm clients with the repair and resolution of their vehicle damage claims while working closely with the attorney’s office. You will serve as the main point of contact between clients, insurance companies, repair facilities, and the legal team. Your duties will include: - Continuous communication with insurance companies - Obtaining and reviewing police reports - Coordinating vehicle repairs - Ensuring law firm clients receive the necessary support throughout the process The goal is to streamline the resolution of property damage claims and provide clients with a stress-free experience during an otherwise challenging time. Qualifications - Previous experience in a role involving property damage, insurance claims, auto repairs, or working with attorneys is highly preferred. - Background in customer service, legal assistance, or insurance adjuster support is a plus. - Strong communication and interpersonal skills to effectively interact with clients, insurance companies, repair facilities, and attorneys. - Detail-oriented with the ability to extract and summarize key information from police reports and other legal/insurance documents. - Proficient in using online databases such as LexisNexis for obtaining police reports and insurance-related information. - Strong organizational skills with the ability to manage multiple cases simultaneously, prioritize tasks, and meet deadlines under pressure. - Basic proficiency in Microsoft Office Suite and CRM/case management software. - Knowledge of property damage and insurance processes, including liability determination and total loss assessments. - Problem-solving skills with the ability to resolve disputes between clients, insurers, and repair shops. - Ability to remain calm and professional when dealing with sensitive or stressful client situations. Requirements - This is a client-facing role that requires professionalism, empathy, and attention to detail. - The position may involve managing a high volume of cases, requiring strong time management and organizational abilities. - Training on case management systems and firm-specific procedures will be provided. - Opportunities for growth may include cross-training in personal injury support or case intake, depending on performance.

Role Description A day in the life of a Litigation Adjuster, and what it takes to do the job: - The individual selected for this role will join a team who primarily handles claims in California and Northern West Coast. - Your main focus will be investigating automobile accidents involving single or multiple vehicles, resulting in property damage and/or bodily injury with attorney/litigation involved. - You will work remotely from your home while efficiently handling your responsibilities. - You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. - Customer and attorney communication will take place through different channels, including voice calls, email, and text messages. - You will engage in negotiation processes to reach fair injury settlements with all parties involved. Hours are 8 - 4:30 PST. Candidates in the Pacific time zone preferred. Candidates in the Mountain and Central time zone will be considered. This position is not available for Alaska, Hawaii, Washington, or Puerto Rico residents. Qualifications - 3+ years of Litigation third-party casualty claim handling experience required. - California and/or West Coast states casualty claim handling experience preferred. - Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately. - Ability to work independently and remotely, while managing time efficiently. - Familiarity with insurance policies, coverage, and liability determination. - Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully. - Knowledge of innovative tools and platforms for effective claims evaluation. Requirements - As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. - If applicable, you will be required to secure license(s) within 60 days of hire. - The Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed. Benefits - Competitive pay with needed support for continuous development and career advancement. - Flexibility in scheduling and a time off policy that helps support your work/life balance. - Initial and ongoing training to get you proficient in your new role. - Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Company Description Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience: - The Customer Service Expert: You’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each casualty claim. - The Investigator: You’ll confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage. - The Effective Communicator: You’ll use phone, emails, and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. - The Negotiator: You will evaluate and negotiate claims settlements with customers, vendors, third party carriers, and claimants, in accordance with all legal and business standard methodologies. - The Problem Solver: You’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms. - The Recorder: You’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system.

Role Description The Claims Team Lead is responsible for overseeing the day-to-day operations of the claims team, ensuring timely and accurate processing of claims in compliance with company policies, regulations, and service standards. This role provides guidance and support to team members, monitors workflow and performance metrics, and drives process improvements to enhance efficiency and customer experience. The Claims Team Lead collaborates closely with Claims leadership and cross-functional stakeholders (e.g., Compliance, Legal, Underwriting, Contact Center) to resolve complex claims, escalations, and inquiries while maintaining a strong focus on quality, accuracy, and top tier service. Additionally, this role plays a key part in training management, mentoring, and developing team members to foster a high-performing and engaged team environment. Responsibilities - Actively monitor inbound calls and processing to ensure service level agreements and regulatory requirements are met. - Promote a culture of care, ownership, and accountability for self and others by setting clear expectations, reinforcing best practices, and coaching associates to take end-to-end responsibility for their work and decisions. - Foster engagement, inclusion, and retention through regular feedback, recognition, and career development conversations. - Perform quality review of tasks performed, provide feedback and coaching to staff, and provide hands-on support when necessary. - Continuously evaluate and strengthen metrics for reporting and process tracking. - Work with leadership to develop business processes and service standards. - Oversee and manage daily workflow ensuring efficiency, accuracy, and timely completion of tasks for the Claims team. - Monitor and track data related to various initiatives, ensuring accurate reporting and analysis to measure effectiveness and drive strategic decision-making. - Maintain, update, and manage standard operating procedures (SOPs) to ensure accuracy, compliance, and efficiency in day-to-day processing. - Investigate and follow up on the most complex and/or critical questions/issues to resolve concerns in an accurate and timely manner. - May handle inbound or outbound calls with advisors and clients and answer questions regarding their life or annuity product and/or servicing needs when volume dictates. - Responsible for adherence to the company’s framework of internal controls, operational plan and budget. - Work collaboratively and may participate on project teams. - Identify, recommend and facilitate ongoing process improvements; this includes proactively problem solving with minimal direction. - Promote the use of AI applications, like Microsoft Copilot, across the team to enhance operational efficiency of the team and drive business results where appropriate. - Perform various other related duties, assignments and special projects as assigned. - Ability to work between the hours of 8:30am and 6pm ET (hours may vary). Qualifications - Working knowledge of life insurance, annuity, and/or RPS claims processes, policy/contract provisions, and applicable regulatory requirements. - Demonstrated ability to lead a team using clear expectations, coaching, performance management, and accountability practices. - Strong analytical skills with the ability to interpret metrics, identify root causes, and translate insights into sustained performance improvements. - Detail oriented with proven ability to manage competing priorities in a fast-paced environment while maintaining accuracy and customer service. - Strong written and verbal communication skills; effective at communicating decisions, escalation outcomes, and process changes with clarity. - Collaborative relationship-builder who can partner across departments and manage stakeholder expectations. - Experience with claims systems and digital tools; ability to document, track, and report operational performance accurately and thoroughly. - Proficiency adopting AI tools (especially Microsoft Copilot) to streamline work, improve communications, and enhance reporting/knowledge management in a compliant way. Requirements - H.S. Diploma or Equivalent Required - Bachelor's Degree Preferred - 5+ years of experience with variable and fixed life and/or annuity products, processes and transactions. - Direct people leadership experience required. - Demonstrated experience leading teams to meet SLA, quality, and compliance standards in a regulated environment. Licenses - FINRA Series 6 and/or 26 Preferred - Industry certifications, such as FLMI, ALHC, HIAA or other related designation Preferred Benefits - Base Salary Range: $75,000 - $85,000