Role Description A day in the life of a Litigation Adjuster, and what it takes to do the job: - The individual selected for this role will join a team who primarily handles claims in California and Northern West Coast. - Your main focus will be investigating automobile accidents involving single or multiple vehicles, resulting in property damage and/or bodily injury with attorney/litigation involved. - You will work remotely from your home while efficiently handling your responsibilities. - You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. - Customer and attorney communication will take place through different channels, including voice calls, email, and text messages. - You will engage in negotiation processes to reach fair injury settlements with all parties involved. Hours are 8 - 4:30 PST. Candidates in the Pacific time zone preferred. Candidates in the Mountain and Central time zone will be considered. This position is not available for Alaska, Hawaii, Washington, or Puerto Rico residents. Qualifications - 3+ years of Litigation third-party casualty claim handling experience required. - California and/or West Coast states casualty claim handling experience preferred. - Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately. - Ability to work independently and remotely, while managing time efficiently. - Familiarity with insurance policies, coverage, and liability determination. - Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully. - Knowledge of innovative tools and platforms for effective claims evaluation. Requirements - As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. - If applicable, you will be required to secure license(s) within 60 days of hire. - The Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed. Benefits - Competitive pay with needed support for continuous development and career advancement. - Flexibility in scheduling and a time off policy that helps support your work/life balance. - Initial and ongoing training to get you proficient in your new role. - Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Company Description Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience: - The Customer Service Expert: You’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each casualty claim. - The Investigator: You’ll confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage. - The Effective Communicator: You’ll use phone, emails, and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. - The Negotiator: You will evaluate and negotiate claims settlements with customers, vendors, third party carriers, and claimants, in accordance with all legal and business standard methodologies. - The Problem Solver: You’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms. - The Recorder: You’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system.

Role Description The Claims Team Lead is responsible for overseeing the day-to-day operations of the claims team, ensuring timely and accurate processing of claims in compliance with company policies, regulations, and service standards. This role provides guidance and support to team members, monitors workflow and performance metrics, and drives process improvements to enhance efficiency and customer experience. The Claims Team Lead collaborates closely with Claims leadership and cross-functional stakeholders (e.g., Compliance, Legal, Underwriting, Contact Center) to resolve complex claims, escalations, and inquiries while maintaining a strong focus on quality, accuracy, and top tier service. Additionally, this role plays a key part in training management, mentoring, and developing team members to foster a high-performing and engaged team environment. Responsibilities - Actively monitor inbound calls and processing to ensure service level agreements and regulatory requirements are met. - Promote a culture of care, ownership, and accountability for self and others by setting clear expectations, reinforcing best practices, and coaching associates to take end-to-end responsibility for their work and decisions. - Foster engagement, inclusion, and retention through regular feedback, recognition, and career development conversations. - Perform quality review of tasks performed, provide feedback and coaching to staff, and provide hands-on support when necessary. - Continuously evaluate and strengthen metrics for reporting and process tracking. - Work with leadership to develop business processes and service standards. - Oversee and manage daily workflow ensuring efficiency, accuracy, and timely completion of tasks for the Claims team. - Monitor and track data related to various initiatives, ensuring accurate reporting and analysis to measure effectiveness and drive strategic decision-making. - Maintain, update, and manage standard operating procedures (SOPs) to ensure accuracy, compliance, and efficiency in day-to-day processing. - Investigate and follow up on the most complex and/or critical questions/issues to resolve concerns in an accurate and timely manner. - May handle inbound or outbound calls with advisors and clients and answer questions regarding their life or annuity product and/or servicing needs when volume dictates. - Responsible for adherence to the company’s framework of internal controls, operational plan and budget. - Work collaboratively and may participate on project teams. - Identify, recommend and facilitate ongoing process improvements; this includes proactively problem solving with minimal direction. - Promote the use of AI applications, like Microsoft Copilot, across the team to enhance operational efficiency of the team and drive business results where appropriate. - Perform various other related duties, assignments and special projects as assigned. - Ability to work between the hours of 8:30am and 6pm ET (hours may vary). Qualifications - Working knowledge of life insurance, annuity, and/or RPS claims processes, policy/contract provisions, and applicable regulatory requirements. - Demonstrated ability to lead a team using clear expectations, coaching, performance management, and accountability practices. - Strong analytical skills with the ability to interpret metrics, identify root causes, and translate insights into sustained performance improvements. - Detail oriented with proven ability to manage competing priorities in a fast-paced environment while maintaining accuracy and customer service. - Strong written and verbal communication skills; effective at communicating decisions, escalation outcomes, and process changes with clarity. - Collaborative relationship-builder who can partner across departments and manage stakeholder expectations. - Experience with claims systems and digital tools; ability to document, track, and report operational performance accurately and thoroughly. - Proficiency adopting AI tools (especially Microsoft Copilot) to streamline work, improve communications, and enhance reporting/knowledge management in a compliant way. Requirements - H.S. Diploma or Equivalent Required - Bachelor's Degree Preferred - 5+ years of experience with variable and fixed life and/or annuity products, processes and transactions. - Direct people leadership experience required. - Demonstrated experience leading teams to meet SLA, quality, and compliance standards in a regulated environment. Licenses - FINRA Series 6 and/or 26 Preferred - Industry certifications, such as FLMI, ALHC, HIAA or other related designation Preferred Benefits - Base Salary Range: $75,000 - $85,000

Role Description The Liability Adjuster I is responsible for the initial handling of claims involving straightforward coverage and liability issues. This role involves managing a caseload of non-complex claims and conducting thorough investigations to determine liability, assess damages, and identify any potential injury exposures. Leveraging a solid understanding of policy language, the adjuster will make informed coverage determinations under the guidance and support of a supervisor. Each day at AssuranceAmerica is different, but as a Liability Adjuster I you will: - Initial contact with insured and claimants to determine coverage and liability exposure. - Determine any injuries involved in the accident and develop the exposure, handling first call settlement injury claims and minor injury claims. - Control expenses and adhere to company reserving philosophy by maintaining proper reserves on all pending claims/potential exposures. - Meet and maintain general file handling goals and procedures as outlined by the company including maintaining a 1:1 closing ratio and status on diary reviews. - Properly utilize underwriting and policy systems and understand its features and functionality, as needed. - Attend any available seminars and classes applicable to this position and the skills required to meet the job duties and responsibilities. - Continually ask questions and have a desire to develop additional skills to better investigate and evaluate claims. Qualifications - Excellent communication skills with demonstrative ease with both verbal and written formats. - Attention to detail and ability to multi-task. - A high degree of motivation and team orientation. - Direct, results driven, and dedicated to the success of the business and each other. Requirements - Minimum one year experience handling auto claims. Preferred - Bachelor’s degree or equivalent. - Non-standard experience. - Adjuster’s license in relevant state or the ability to obtain one quickly. - Bilingual (English-Spanish). Physical Requirements - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift 15 pounds at times. - Must be able to navigate various departments of the organization's physical premises.

Role Description Temporary position for 12 months. If you’re passionate about helping people, solving complex problems, and working in a dynamic, client-focused environment, here is an opportunity to empower communities across Atlantic Canada through Claims Expertise. We’re seeking a licensed and experienced professional to join our team as a Bodily Injury Claims Advisor. This role requires a strong foundation in claims handling, particularly in automobile liability and property insurance, along with working knowledge of medical and legal principles, provincial insurance regulations, and claims investigation techniques. You’ll guide clients through complex claims with empathy and precision, leveraging your analytical skills, negotiation abilities, and sound judgment to ensure fair outcomes and uphold Desjardins’ commitment to service excellence across the Atlantic region. More specifically, you will be required to: - Conduct thorough investigations and inspections to assess damages, estimate costs, and determine settlement amounts - Analyze medical, financial, and employment information to determine claim eligibility - Manage a dedicated caseload of bodily injury claims, while providing support with property insurance claims only during periods of exceptionally high volume in APD/Property - Negotiate settlements with clients, third parties, and legal representatives - Ensure claims are settled in accordance with Desjardins’ standards, policies, and contractual obligations - Meet deadlines to maintain client satisfaction and avoid penalties - Represent our Client and Desjardins in negotiations and agreements with third parties and external partners Qualifications - Bachelor's degree in a related field - A minimum of three years of relevant experience - Automobile liability claims experience - Licensed to handle claims in Newfoundland, New Brunswick, and Prince Edward Island - Intermediate knowledge of French - Expert proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients - Intermediate knowledge interpreting medical reports, injury assessments, and rehabilitation plans - Intermediate knowledge provincial insurance regulations in Newfoundland, New Brunswick, Prince Edward Island and Nova Scotia - Intermediate knowledge policy language, coverage limits, exclusions, and endorsements - Decision quality, Interpersonal Savvy - Trade Union (If applicable) Benefits - Competitive salary and annual bonus - 4 weeks of flexible vacation starting in the first year - Defined benefit pension plan that provides predictable, stable income throughout retirement - Group insurance including telemedicine - Reimbursement of health and wellness expenses and telework equipment Company Description At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!