Manage and deepen relationships with advertising partners, construct joint business plans, and provide strategic advice to clients, leveraging data to inform strategies and enhance their advertising experience.

Role Description We are currently looking for an experienced Client Contact Associate III with English and Italian to support the Client Services team for our location in Poznan for a minimum 18 months' assignment. - Provide telephone and written answers to everyday and complex inquiries from our customers and consultants. - Respond to customer problems and find solutions. - Ensure compliance with quality standards and perform possible control functions. - Verify customer orders and, if necessary, perform corresponding post-processing. - Escalate difficult issues and manage complaints. - Participate in projects to implement the company's goals and improve certain processes. Qualifications - 1-2 years of experience in finance. - Experience in customer service – spoken and written. - Language: Fluent English (at least C1), good knowledge of Italian is a plus. - A high degree of accuracy, quality, and service orientation. - Independent and team-oriented work to achieve set deadlines. - Good organizational skills and high resilience without losing focus on the customer. Benefits - Working in an international company, alongside international colleagues. - Being a part of an innovative and entrepreneurial environment of a growing department and team. - Option to work fully remotely, with the necessary equipment provided by the company (computer, monitors, accessories). - Development opportunities by using the company's online training database and LinkedIn Learning. - Participation in projects and training sessions focused on both soft skills (communication, presentation, conducting meetings) and technical skills (Excel, knowledge of capital markets, English language). - Unique working atmosphere (team integration meetings, friendly working environment, support of experienced employees). - Opportunity to get involved in social projects and local initiatives. - Language courses. Company Description

• Identifying and delivering new opportunities, driving client and traveler satisfaction • Creating strategic solutions, promoting Amex GBT’s capabilities specific to entertainment clients • Supporting our clients in delivering their product, whether it be news, sports, film production, or television programming • Completing strategic account plans, focused on identifying groundbreaking business opportunities • Leading business planning, quarterly and annual reviews, regional pricing strategies, and ongoing P&L management

• Drive thoughtful, strategic and enterprise level strategy for our most ambitious customers • Facilitate qualification, deal cycle participation, account reviews and value assessments • Accountable for achieving a bookings target while supporting revenue, margin and CSAT metrics • Serves a key contact for customer negotiations and escalations • Enable smooth transition and partnership into our delivery team with effective margins, staffing plans, approach and Salesforce methodology • Act as a trusted advisor to our customers to accelerate value and improve customer outcomes • Serve as a key SME, leader, and services consultant to our sales teams • Serve as the liaison between internal and external teams