• Maximize the productivity of account manager(s) through direct partnership • Provide operational order management support and handle order escalation • Interact with external customers to provide order status updates, quotes, and other requests • Provide operational assistance to account managers and field sales coworkers with quote creation and order processing • Ensure all government, customer, and seller requirements are followed on orders • Work closely with Services and Project Management team(s) on large projects • Responsible for order management coordination on all customer rollouts • Provide consistent status updates for orders, quotes, or other requests to sales coworkers • Engage proactively with customers to provide order status updates, quotes or other requests • Assist with CDW and Partner badged services requests • Prepare and distribute product configurations and customer quotes • Promptly process orders via SPS and AS400 systems • Manage bids entry, amend, and win bids in Bid Router • Daily maintenance of sales order routers and sales order manager screens • Train and mentor new and existing coworkers • Develop good working relationships with internal departments and clients.

• Oversee end-to-end reconciliation process • Supervise team of analysts • Identify and resolve discrepancies • Collaborate with internal departments and external stakeholders • Contribute to process enhancements and support audit and reporting requirements

• Coordinate travel arrangements for flight crew (air, hotel, ground transportation) in accordance with company policy and pilot schedules. • Monitor itineraries and adjust bookings as operational changes occur. • Issue travel confirmations and provide updates to crew and operations team. • Collect trip documentation (flight logs, per diems, receipts, ride invoices, etc.) from pilots and crew. • Review and process expense reports ensuring compliance with policy. • Identify missing documentation and follow-up with crew for completion. • Submit accurate trip close-outs to finance for final invoicing and payroll support. • Analyze fuel receipts and supplier invoices for accuracy against contracted rates and expected usage. • Investigate discrepancies in fuel billing; coordinate with vendors to resolve billing errors or exceptions. • Maintain fuel price records and trends to identify cost savings and irregularities. • Prepare routine reports on travel spend, fuel costs, and crew expense trends. • Provide insights and recommendations to reduce operational cost and improve process efficiency. • Serve as a primary point of contact for pilots regarding travel, expenses, and trip documentation. • Work closely with dispatch, crew scheduling, procurement, and accounting. • Communicate clearly with vendors and internal stakeholders about billing, travel changes, and operational needs.

• Visit each clinic at least every two weeks, acting as the primary point of contact for Partners and Lead Vets. • Support the cascade of key communications from the central team into clinics. • Help clinics run effective team meetings and maintain strong internal communication. • Support the smooth transfer of patients between hub & spoke clinics and referral centres. • Ensure complaints are logged and resolved within 15 days, liaising with the Head of Ops Admin when needed. • Escalate risks, issues and opportunities to the Network Partner or Network Director. • Coordinate recruitment activity, including organising interviews and supporting hiring managers. • Ensure new starters receive a high‑quality onboarding experience. • Build and maintain clinic rotas working closely with the Network Administrator, ensuring clinics remain fully covered and locum support is arranged when needed. • Review appointment availability and diary structure to ensure effective diary management. • Log and manage maintenance requests, ensuring timely resolution. • Approve invoices promptly and check them against purchase orders, supporting clinics with any issues. • Support stock takes approvals and manage aged IBDC request.