• Oversee end-to-end reconciliation process • Supervise team of analysts • Identify and resolve discrepancies • Collaborate with internal departments and external stakeholders • Contribute to process enhancements and support audit and reporting requirements

• Coordinate travel arrangements for flight crew (air, hotel, ground transportation) in accordance with company policy and pilot schedules. • Monitor itineraries and adjust bookings as operational changes occur. • Issue travel confirmations and provide updates to crew and operations team. • Collect trip documentation (flight logs, per diems, receipts, ride invoices, etc.) from pilots and crew. • Review and process expense reports ensuring compliance with policy. • Identify missing documentation and follow-up with crew for completion. • Submit accurate trip close-outs to finance for final invoicing and payroll support. • Analyze fuel receipts and supplier invoices for accuracy against contracted rates and expected usage. • Investigate discrepancies in fuel billing; coordinate with vendors to resolve billing errors or exceptions. • Maintain fuel price records and trends to identify cost savings and irregularities. • Prepare routine reports on travel spend, fuel costs, and crew expense trends. • Provide insights and recommendations to reduce operational cost and improve process efficiency. • Serve as a primary point of contact for pilots regarding travel, expenses, and trip documentation. • Work closely with dispatch, crew scheduling, procurement, and accounting. • Communicate clearly with vendors and internal stakeholders about billing, travel changes, and operational needs.

• Visit each clinic at least every two weeks, acting as the primary point of contact for Partners and Lead Vets. • Support the cascade of key communications from the central team into clinics. • Help clinics run effective team meetings and maintain strong internal communication. • Support the smooth transfer of patients between hub & spoke clinics and referral centres. • Ensure complaints are logged and resolved within 15 days, liaising with the Head of Ops Admin when needed. • Escalate risks, issues and opportunities to the Network Partner or Network Director. • Coordinate recruitment activity, including organising interviews and supporting hiring managers. • Ensure new starters receive a high‑quality onboarding experience. • Build and maintain clinic rotas working closely with the Network Administrator, ensuring clinics remain fully covered and locum support is arranged when needed. • Review appointment availability and diary structure to ensure effective diary management. • Log and manage maintenance requests, ensuring timely resolution. • Approve invoices promptly and check them against purchase orders, supporting clinics with any issues. • Support stock takes approvals and manage aged IBDC request.

• Lead technician hiring and onboarding in partnership with centralized recruiting and training teams • Conduct field-based shadowing and provide real-time coaching • Facilitate technician check-ins and performance reviews • Support technicians in meeting certification and compliance requirements • Foster a connected and motivated team culture with ongoing engagement initiatives • Provide proactive coaching on hospitality, documentation, attendance, and professionalism • Monitor KPI’s such as attendance, appointment fulfillment, and CSAT • Ensure proper execution of Belle’s care model and scope of practice • Manage documentation audits and follow up on quality concerns • Track technician availability and support schedule optimization • Report safety concerns, policy violations, or compliance issues as needed • Collaborate with HR, Compliance, and Member Experience teams on escalations