• Lead technician hiring and onboarding in partnership with centralized recruiting and training teams • Conduct field-based shadowing and provide real-time coaching • Facilitate technician check-ins and performance reviews • Support technicians in meeting certification and compliance requirements • Foster a connected and motivated team culture with ongoing engagement initiatives • Provide proactive coaching on hospitality, documentation, attendance, and professionalism • Monitor KPI’s such as attendance, appointment fulfillment, and CSAT • Ensure proper execution of Belle’s care model and scope of practice • Manage documentation audits and follow up on quality concerns • Track technician availability and support schedule optimization • Report safety concerns, policy violations, or compliance issues as needed • Collaborate with HR, Compliance, and Member Experience teams on escalations

• Work directly with coders on day-to-day project oversight • Train and monitor work on a daily basis • Assist with creation of productivity reports • Communicate effectively with clients regarding coding KPIs

• Provide leadership and direction to the IT Support Manager and Site Leads. • Foster and cultivate a culture of continuous process improvement. • Effectively communicate with MCLC leadership and ensure transparency. • Monitor the software platform and analyze the data to facilitate efficiencies and readiness. • Maintain relationships with OEMs and Vendors and ensure warranty issues are addressed. • Closely manage Contractor Turnaround Time (KTAT) to ensure standards are met. • Responsible for compliance and quality control for the program. • Ensure all sub-contractors receive the guidance and support required. • Directly responsible for: • Productivity improvements • Quality Assurance • Inventory management • Leveraging regional Maintenance, Repair, and Overhaul (MRO) Strategies • Enhancing the SECREP supply chain • Maintaining inventory levels • Ensuring accountability for Government Furnished Property (GFP) • Performs other related duties as required.

• Lead the design, execution, and optimization of enterprise HR processes and programs • Ensure alignment with HR and business strategy through human-centered design • Establish governance models, standard operating procedures, and operational mechanisms • Drive continuous improvement across global HR functions using Lean and Six Sigma • Identify operational gaps and redesign processes for efficiency and scalability • Serve as the operational liaison across HR Shared Services, Talent Acquisition, COEs, and Digital HR • Develop performance dashboards and KPIs for HR processes and projects • Conduct risk assessments and resolve resource conflicts • Build strong partnerships with HR and business leaders and communicate complex information clearly