Role Description At Sparklight/Cable One and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT. What you will do to contribute to the company's success: - Provides server and infrastructure maintenance for multiple datacenters (including acquisitions). - Performs daily ticket analysis and ensures remediation of outstanding issues. - Manages complex work orders, problems, or tasks within a structured ticket management system. - Installs new clustered infrastructure software releases and system upgrades for virtual environments, evaluates and installs patches, and resolves infrastructure software related problems. - May assist with analysis of hardware and software capable of meeting network, systems, and user requirements. - Maintain preventive maintenance strategies. - Plans, coordinates, collaborates, and executes Lifecycle Management activities and projects. - Monitors the performance of systems and takes appropriate proactive steps to ensure appropriate availability. - Security vulnerability remediation. - Contribute to migration and integration efforts with acquisitions to consolidate infrastructure. - Performs implementation of new hardware and/or software following written documentation and guidance. - Automates tasks that can include various scripting languages and APIs to support process improvement. - Works overnight hours to contribute to 24/7 operations. - Mentors and trains less senior Maintenance Administrators. Qualifications - 3-4 years prior experience. - BA Degree or equivalent work experience. - Industry specific certification preferred (Red Hat Linux, Microsoft, Cisco, Nutanix, Rubrik and/or VMware). - Experience with Software Observability Platforms. - Ability to monitor and troubleshoot complex issues. - Experience with Windows Server and/or Linux Server administration. - Knowledge of Networking preferred. - Experience with scripting. - Excellent analytical and troubleshooting skills. - Must be a self-starter with the ability to multi-task, effectively prioritize, and deliver in a fast-paced, dynamic environment. - Ability to work independently and collaboratively. - Proven analytical and troubleshooting skills. - Must have proven planning and organization skills. Requirements - Runs maintenance operations within designated maintenance windows. - Adheres to established Change Management procedures. - Monitors and manages backup status and recovery functionality in Rubrik. - Manages complex work orders, problems, or tasks within ServiceNow. - Analyze tickets within ServiceNow to ensure remediation of all issues. - Patches Windows and/or Linux servers in multiple environments on a schedule through SCCM or Satellite. - Patches hypervisor (Nutanix, VMware, HyperV) infrastructure in multiple environments on a schedule. - Replace hardware failures on various platforms. - Demonstrate the ability to read and understand most scripting languages. - Demonstrate the ability to understand and modify existing scripts (various languages) as needed. - Demonstrate the ability to create new scripts (various languages) as needed. - Contact and work with vendors as needed for various troubleshooting situations. - Maintain LCM on existing software and hardware. - Plan and coordinates maintenances with team in order to plan activities effectively. - Monitor and manage performance of all environments through Grafana. - Identify opportunities for preventive maintenance. - Collaborates with outside teams and departments as necessary to schedule and perform maintenances. - Implement solution for security vulnerabilities identified in Rapid7 after System Administration team has created solution for remediation efforts. - Mentors and trains Maintenance Administrator Level I's and II's. - Perform other maintenance activities as assigned. Benefits - Medical, dental, and vision plans – start when you start! - Life insurance (self, spouse, children). - Paid time off (vacation, holiday, and personal/sick days). - 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation). - Group Legal plan with Identity Theft Protection. - Tuition reimbursement (up to $5,250 on 1st year). - Annual community support to various organizations across the U.S. - Associate recognition & awards programs. - Advancement opportunities. - Collaborative work environment. - FREE Cable One services for associates who live in a serviceable area. - Up to $75/mo. Stipend. - Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValuNet Fiber Only). - Vehicle provided for daily work purposes, if residing within reasonable radius from office location.