Title: Business Operations Manager, Sales Location: New York NY United States Job Description: Verve For Advertisers is a technology company that empowers brands and agencies to connect moments of discovery and drive measurable outcomes across screens. As part of Verve, we've unified the company's demand-side offering, bringing together the largest on-site search intent dataset outside of walled gardens, direct SDK integrations with top apps, alongside data partnerships with 3M+ websites and LLMs. Our technology captures both what consumers do and why they do it, delivering high-fidelity audiences, insights, and activation across premium omnichannel inventory. We are seeking a Business Operations Manager to directly support sales leadership, running point on strategic projects, streamlining operations, and maintaining clarity within a fast-growing sales organization. This means designing org structures, tracking performance plans, driving process improvements, and consolidating data for executive decision-making. It's an ideal opportunity for someone with sales operations experience. Someone who wants visibility into executive-level decision making, while taking ownership of meaningful, high-impact projects. This position reports directly to the EVP, Sales. What you'll do: - Strategic Projects: Project manage high-priority initiatives in partnership with sales leadership that cut across pods and regions, including org design, rollout plans, and territory restructuring. - Sales Org Operations: Own administrative and operational workflows such as data consolidation, reporting, and document creation for leadership. - Salesforce Oversight: Bridge the gap between RevOps and sales leaders to improve visibility into pipeline and performance, including identifying gaps in data and maintaining reporting hygiene. - Process Improvement: Assess, document, and refine sales processes to drive efficiency, consistency, and scalability across the team. - Performance Support: Partner with leadership on identifying performance concerns and tracking progress on development plans to ensure accountability. - Talent & Hiring Support: Draft job descriptions and support recruiting priorities. - Leadership Leverage: Anticipate needs of the leadership team, and drive momentum on projects that require senior oversight. You may also provide light administrative support, such as arranging travel, managing client gifting, or booking team or client outings. Key qualifications: - 3-6 years of experience in business operations, sales operations, or management consulting (ad tech / SaaS experience a plus). - Experienced in Salesforce; able to build reports, analyze data, and spot trends. - Strong project management skills with the ability to manage multiple priorities simultaneously. - Excellent communicator capable of clear, structured writing, and confident acting as a strategic thought partner to sales leadership. - Highly organized, resourceful, and proactive; able to anticipate needs and create order out of ambiguity. You're a great fit if you: - Love the idea of sitting at the center of a fast-growing sales organization - Are a high performer, exceptionally organized, and a clear communicator - Are passionate about problem-solving and owning operational improvements Some company benefits include - Competitive salary + performance bonuses - Health, dental, and vision insurance, plus mental health resources - 401(k) match and generous PTO - Hybrid work environment (NYC office) - Free lunch for onsite team members in NYC - Volunteer Opportunities - Opportunities for professional development in a high-growth ad tech company Greater NY-area Residents: We currently have a hybrid remote work policy. All Verve For Advertisers employees living within a 90-minute (one way) commute of our NYC office are expected to be in the office three days per week. Salary Range: $100,000 - $130,000 We're open to allowing the right person to learn our industry on the job. We welcome diversity and non-traditional paths into all of our roles. We believe in hiring the right person as opposed to the right combination of keywords. Communications regarding your application will only come from @jungroup.com or @verve.com email addresses.

• Oversee a delivery team with a focus on production levels, service level agreements, quality and process improvement • Utilize insurance operations and reporting expertise along with LEAN principles to deliver quality service with a focus on team engagement • Work closely with the Operations Team Manager to provide ongoing feedback and support problem solving • Lead team in delivery of business operations services including Workflow oversight & service delivery, Process improvement & Innovation, User acceptance testing and change readiness, Team Development & Engagement • Ensure established service level agreements are met by team • Escalate production issues proactively to ensure quick resolution • Identify, lead and coordinate process improvement opportunities • Track capacity and resources to plan • Enhance and promote team engagement • Other duties as assigned

• Lead the day-to-day ownership, optimisation, and consistent delivery of core operational processes across our Healthcare division. • Ensure effective use of key systems, including staff rostering and patient record platforms • Lead a remote team of process professionals, driving system optimisation, workforce deployment, and continuous improvement • Develop SOPs and address training gaps where needed • Support operational teams to meet SLAs and performance targets • Drive continuous improvement using operational data and performance insight • Support system changes and implementations across multiple enterprise and clinical systems

• Manage day-to-day bookkeeping in Xero • Coordinate meetings and follow-ups for the Managing Director • Oversee phone and email inboxes, triaging and delegating tasks • Support leadership communication and monitor industry updates • Assist with general bookkeeping tasks and maintain and update internal systems