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Celebrating 90 years as a global leader & innovator in HVAC, Plumbing & Fire Safety intelligent fluid-flow solutions.
Regional Solution Sales Manager
Location
New York
Posted
41 days ago
Salary
$110K - $120K / year
Seniority
Senior
Job Description
Regional Solution Sales Manager
Armstrong Fluid Technology
• Own and execute regional service sales strategy and achieve bookings, sales and margin targets • Build and manage a funnel of sales opportunities for Lifecycle Services by aligning closely with Regional Sales Managers and Armstrong Representatives • Collaborate with Key Accounts owners to ensure that Lifecycle Services are integral to the KAM plans for Owners, Armstrong Representatives, Agents, Consulting Engineers, Contractors and other value chain stakeholders • Collaborate with National Field Service Manager to support an existing network of Armstrong Solution Providers (ASP) as a key channel for field services, digital services, energy upgrade and optimization • Collaborate with the Offering Manager, Armstrong Platform & Ecosystem to build a new sales channel of Control Distributors/Representatives for control and optimization solutions • Own key account plans for major ASP. Build call plans and sales activities associated with increasing services sales to or through these accounts • Work closely with Armstrong Aftermarket Services to ensure that opportunities identified by technicians are followed through to close • Actively participate with Offering Managers to build and enhance service offers based on feedback from customers • Utilize Armstrong CRM tool every day to track activities and opportunities • Timely and professionally handle field service calls and issues arising from the field service visits • Travel to customer sites and conduct troubleshooting and analysis on all Armstrong products including start-ups for Design Envelope equipment, configured building equipment, controls systems, central plants, and remote monitoring for system performance assurance. • Communicate with the customer to ensure satisfaction and implement corrective actions • Facilitate on-site training seminars for representatives and customers. • Maintain customer service relationship through customer phone support, on-site service visits and system commissioning activities. • Initiate Service Warranty claims for processing through the Armstrong service management system • Assist in the handling of the returned goods process • Participate in the qualification/supervision of third-party service representatives • Create and maintain service information in the company enterprise database • Ensure personal and team’s utilization targets are met
Job Requirements
- Engineering degree – Mechanical or Electrical
- 5+ years sales experience working with engineering, manufacturing, and distribution operations
- Prior experience in selling services
- Demonstrated knowledge of HVAC Systems, i.e., chillers, cooling towers, pumps, AHU’s, Building Management Systems, etc.
- 3+ years of direct experience working with Control systems, Building Automation Systems and troubleshooting different serial or ethernet-based communication protocols: BACnet, Modbus, TCP/IP, MSTP
- Proficient in reading wiring diagrams and a strong understanding of IP networks
- Preferred: BAS programming; Commissioning and start-ups
- Previous experience conducting training and development classes for customers
- Ability to deliver technical support, coaching and direction to end users and other Service Technicians as applicable
- Ability to think clearly and logically, analyze quantitatively, problem solve, define technical requirements, break down complex problems in a simplified way, and provide clear, well-thought-out recommendations.
- Ability to establish objectives, handle multiple tasks, prioritize work, and drive results and work both independently and as part of a team and learn new tools
- Service background in engineered product manufacturing/marketing/distribution organization is a definite advantage
- Must be eligible to work in the United States. This role is not eligible for visa sponsorship.
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