• Support users in Arabic language, solving problems that arise during the lesson

Role Description Under the direction of the Chief Client Officer, US Services, the Regional Vice President – Client Services plans, organizes, and supervises the activities of direct reports within the client service region, ensuring the effective delivery of products and services to clients, brokers, and carriers. - Maintains a strong focus on: - revenue growth - client satisfaction and retention - the achievement of Corporate objectives - Assists in establishing and leading the client service region to successfully meet defined business objectives, providing strategic and operational leadership across the region. - This role plays a critical part in advancing client service excellence and supporting the organization’s overall success. Qualifications - Experience in claims management or related field. - Proven leadership skills and ability to manage teams effectively. - Strong strategic thinking and operational management abilities. Requirements - Ability to work from home. - Willingness to travel as needed. - Excellent communication and interpersonal skills. Benefits - Work From Home opportunity - Excellent Crawford benefits supporting financial, physical, and mental wellness - Generous Employee Referral Bonus Program - Access to multiple employee discounts

Role Description The Care Coordinator will be the primary care manager for a panel of intellectually disabled/developmentally delayed members with low-to-high complexity medical/behavioral needs. Care coordination activities will focus on supporting member’s medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improved quality of care. For consideration, you must reside in the State of VA. If you reside within the state of VA, you will have the flexibility to work remotely. However, you will need access to reliable transportation as this role may require occasional field work to meet face-to-face with our members. - Engage members telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic needs. - Develop and implement person-centered care plans to address needs including management of chronic health conditions, health promotion and wellness, social determinants of health, medication management, and member safety in alignment with evidence-based guidelines. - Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan. - Provide education and coaching to support member self-management of care needs and lifestyle changes to promote health. - Support proactive discharge planning and manage/coordinate Care Transition following ER visit, inpatient or Skilled Nursing Facility (SNF) admission. - Advocate for members and families as needed to ensure the member’s needs and choices are fully represented and supported by the health care team. Qualifications - Bachelor’s degree in health or human services Field OR LMHP OR RN/LPN OR QMHP OR LMSW OR LBSW OR MSW OR BSW. - 1+ years of care coordination or behavioral health experience and/or work in a healthcare environment. - 1+ years of experience with MS Office, including Word, Excel, and Outlook. - Experience working with members who have medical needs, intellectual disabilities, developmental delays, or individuals with physical disabilities and/or those who may have communication barriers. - Driver’s license and access to reliable transportation and the ability to travel within assigned territory to meet with members and providers. - Reside in Virginia. Requirements - CCM certification (preferred). - QIDP (preferred). - Experience working with Medicaid/Medicare population (preferred). - Long term care/geriatric experience (preferred). - Experience working in team-based care (preferred). - Background in Managed Care (preferred). Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). - Hourly pay for this role will range from $23.89 to $42.69 per hour based on full-time employment.

Title: Registered Client Care Srvcs Rep (S6/63) - IMS - Remote Location: Franklin United States Job Description: Open to remote...If local to the Franklin/Milwaukee area, it will be hybrid onsite at our Franklin office...3 days onsite* Series 6 or 7 AND Series 63 License - REQUIRED Department: Income & Maturity Services (IMS) About the Job: The Income and Maturity Services Department (IMS) is a vital part of our organization, delivering seamless support for converting accumulated funds into guaranteed income streams. We partner closely with financial representatives, client service specialists, and internal teams to ensure smooth transitions from accumulation to payout phases. What You'll do: In this role, you'll support our field teams and clients with income disbursement and policy maturity needs. You'll process income conversion transactions, manage maturity options (e.g., lump‑sum or annuitized payouts), and address customer inquiries related to income and maturity services. You'll thrive in a collaborative, metrics‑driven call center environment that prizes ownership, clarity, and continuous improvement. What You'll Do - Deliver remarkable service: Answer questions, present servicing options, and help clients navigate their products and services in a call center environment. - Resolve inquiries and transactions: Handle basic and intermediate (semi‑complex) calls and transactions from financial representatives and clients in registered areas while building proficiency in more complex work. - Research and problem‑solve: Investigate root causes and evaluate solutions-occasionally deviating from standard procedures when appropriate-to resolve complex issues efficiently. - Own the experience: Take ownership of calls, anticipate future issues, and proactively prevent repeat contacts or unnecessary transfers. - De‑escalate effectively: Guide clients through complex or unique inquiries while protecting the client experience. - Advocate for the field: Serve as a trusted partner to financial representatives, aligning on client needs and outcomes. - Champion digital & self‑service: Promote website and self‑service capabilities; understand the risks and downstream impacts of each transaction on the client or policy. - Connect systems to outcomes: Understand how systems and processes connect to produce accurate, timely results. - Drive change: Embrace continuous improvement and help create processes and provisions that accommodate evolving business needs. - Build loyalty: Foster professional relationships that enhance brand loyalty and trust. - Protect confidentiality: Handle phone and transactional work with strict privacy and confidentiality standards. - Adapt to demand: Shift priorities fluidly to meet business and customer needs. - Ensure good order at maturity: Review income plan election forms for "good order," resolve NIGO items with field partners, and maintain case tracking for maturing annuity contracts. - Support suitability & compliance: For fixed, variable, blended, or portfolio income plans, confirm required suitability forms are completed by licensed/trained financial representatives. What You'll Bring to the Role: - Associate's degree in business or related field, or equivalent combination of education and experience. - Minimum 2 years of customer service experience with proven client‑service skills. - Strong organization skills and the ability to prioritize. - A continuous learning mindset and curiosity for improvement. - Demonstrated problem‑solving skills and the ability to provide clear options. - Proficiency with modern software tools and solid keyboarding skills. - FINRA Licensing: Series 6 and Series 6 Skills You have: Change Adaptability (NM) - Intermediate Adapts readily to continual change; stays open to new methods and ways of working, and adjusts behavior to suit the situation and evolving business needs. Financial Services Industry Acumen (NM) - Intermediate Understands key concepts, regulations, products, and trends in financial services; applies this knowledge to support informed, compliant, and client‑centric decisions. Adaptive Communication (NM) - Intermediate Conveys complex information clearly to targeted audiences; bridges communication between technical and non‑technical stakeholders with tailored messaging. Customer Service Mindset (NM) - Intermediate Anticipates customer needs and uses insights to solve problems and drive outcomes; leverages trends to help customers make informed decisions and ensure satisfaction. Analytical Thinking (NM) - Intermediate Organizes and compares data to identify core issues; applies business acumen and problem‑solving skills to think critically and improve processes. #LI-Remote This position has been classified as a Registered Representative under NMIS guidelines and requires fingerprinting.Series 63 - FINRA, Series 6 - FINRA, SIE - FINRA Compensation Range: Pay Range - Start: $21.77 Pay Range - End: $32.66 Geographic Specific Pay Structure: Structure 110: Structure 115: We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.