Title: Payment Services Supervisor Location: Monroeville United States, Remote, TX - CST Remote Texas ID 4942 Category Corporate Job Id JR-02375553 Job Type Full time Department Financial Services - Credit Operations Job Description: Expand your career possibilities. Thank you for dedicating your time and talent to Lowe's. We want to give you more opportunities to learn and grow, so if you find a position you're interested in below, we encourage you to apply! Find Your Home to More Possibilities. Innovate Remotely This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions Your Impact The Payment Services Supervisor will be responsible for overseeing the payment services team. The Payment Services Supervisor must possess excellent knowledge as this is a key "hands on leadership" position. The Payment Services Supervisor possess strong customer service skills, excellent working knowledge of cash applications, conflict resolution, work prioritization, coaching and training employees. Strong organizational skills required. A strong understanding and knowledge level that includes but not limited to, cash application, credit card transactions, bad debt write-off, refund check processing, tax adjustments, and accounts receivable. What you will do: - Monitor and ensure daily processing of payments and postings to customer accounts, including payments made by Lockbox, ACH, Wire, Credit Card as well as other adjustments to customer accounts for credit/debits and account write-offs. - Provide leadership to Cash Application Reps related to the research, resolution, and reduction of aged unapplied cash. - Monitor/measures performance, including monthly metrics and provide reporting to leadership. - Review a variety of reports, documents, dashboards to research problems are areas of success/opportunities. - Develop, implement, and monitor standard operating procedures (SOPs) to ensure cost effective workflow. - Investigate methods of improving the capabilities of systems and the organization through change structure, technology, or method, and provide recommendations. - Create a continuous training program for associates to expand skillset. - Conduct monthly 1:1s with associates for employee engagement, career development, coaching, and associate feedback. - Communicate department and company policies. - Oversee Bad Debt Write-offs, tax adjustments, rebates, and check requests. - Process bank return items within SLA - Maintain and ensure all key reports, journals and documents are accurately labeled, and stored for record retention. - Service external/internal customers - Participate in Bank Reconciliation with Accounting. - Participate in process improvement projects and support other leadership directives as prescribed. - Perform mid-year and annual reviews. Annually set goals with associates. - Special projects as assigned. REQUIRED QUALIFICATIONS : - Minimum 3 years' supervisory experience - Strong verbal and written communication skills - Ability to manage a heavy load in a fast-paced environment. - Microsoft Excel, Word, and PowerPoint proficiency required. - Must be able to work 8 AM - 5 PM schedule (overtime as needed) - Successful passing of pre-employment drug screen, background screen and driving record PREFERRED QUALIFICATIONS: - Bachelor's degree preferred, or equivalent combination of education, experience, and training. - Ability to manage a heavy load in a fast-paced environment. - Ability to perform data entry. - Ability to work independently and multi-task. Pay Range: $52,700.00 - $88,100.00 annually About Lowe's Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page. Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii. Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Title: Career Navigator - Youth Services Location: Harrisburg United States Administrative Full Time 353947 Job Description: At JEVS, we help the people we serve lead self-determined, connected, and hopeful lives that strengthen themselves, their families, and their communities. Our team is more than 1,000 strong, serving the Greater Philadelphia community tirelessly for over 80 years. Our programs are designed to help individuals have a better quality of life. We serve those with disabilities and people facing tough socio-economic conditions. We believe everyone deserves fulfilling jobs, educational opportunities, and access to vital services. The Career Navigator will support the Program Director with all operations and management of the program. This person provides a variety of classroom and participant support activities required to maintain a high level of participant retention and successful achievement of participant and programmatic goals. The program will support youth and young adults by offering career readiness training, paid work experience activities, and case management. The Career Navigator will support efforts for program start-up, implementation, and continuous improvement. This role is hybrid, at least 3 days onsite required weekly. Note that depending on the needs of the program, the number of days could fluctuate from 3 to 5 days a week on site. Responsibilities: - Coordinates entire arc of Discovery process for assigned participants. - Works with participants to identify internship and employment opportunities, selected through Discovery process. - Coordinates the transition to employment activities for assigned individuals. - Participates in recruiting participants for the project. - Maintains accurate records for customer, participant, and organizational needs. - Establishes and maintains an individual service file for all assigned participants. Implements an ongoing data‐collection system for each, as identified by the Program Manager. Takes notes on participant performance and problems. Records ISP / IEP data and ensures that ISP/ IEP objectives are accomplished. - Engages with employers participating; educates employers and staff; facilitates resolution of participant's challenges. - Serves as liaison with community businesses, parents /guardians, and other external agencies. - Contributes to project's strategic plan and outcomes. - Assists with participant behavior support. Provides coaching, counseling and feedback when necessary. - Assists in identifying creative solutions to encourage smooth transitions. - Facilitate internships and employment by providing all aspects of support. - Onboarding participants into internships - Drives personal vehicle to alternative work sites. Occasionally transports participants. - Other related duties. - High school diploma/equivalency with commensurate experience - Passion for supporting youth and young adults. - Experience with workforce and training programs for youth or adults. - Proficient in Microsoft 365 suite: Outlook, Word, Excel, PowerPoint, and SharePoint. - Understanding of database management such as Salesforce, the Commonwealth Workforce Development System (CWDS) or other CRM software. - Ability to perform administrative functions such as organizing and completing paperwork, gathering, and tracking data, and reading and understanding technical documents. - Experience cultivating and managing partnerships with community and advocacy organizations and/or government entities. - Ability to work independently and as a team member. - Willingness and ability to travel to various locations. - Flexibility to work evenings and weekends as needed. What's in it for you: - 401(k), with company match - Tuition assistance: Available to all employees with at least one year of service, for those enrolled in job-related, accredited, degree or certificate level courses - Health, Dental, and Vision coverage - Ample paid vacation and sick time - 10-12 paid holidays per year - Pre-tax commuter benefits - Continuing education, professional development opportunities, retreats, and training - Employee referral bonus - Reimbursement of eligible mileage and travel expenses The base pay for this position is starting from $50,000-$55,000. Base pay is one part of the Total Compensation that JEVS Human Services provides to recognize employees for their work. JEVS offers competitive benefits designed to support you both at work and at home. At JEVS, we are committed to ensuring all our employees feel included, valued, appreciated and free to be who they are at work. We cultivate a culture where differences are valued, and we are putting resources and attention towards improving employee engagement, retention, and promotion of our talented staff. Diversity, inclusion, and equity are core principles that guide how we cultivate leaders, build our teams, and create an environment that is the right fit for JEVS Human Services' employees, our community partners, and the individuals we serve. Qualified individuals with disabilities are encouraged to apply; reasonable accommodations will be provided. Please contact your recruiter if you are in need of an accommodation during the interview process. JEVS Human Services is committed to ensuring equal employment opportunities. The Agency will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's gender, gender identity, age, race, color, religion, creed, sexual preference or orientation, marital status, national origin, ancestry, citizenship, military status, veteran status, disability, or membership in any other protected group. Qualified individuals with disabilities are encouraged to apply; reasonable accommodations will be provided.

Role Description Are you passionate about delivering personalized service and helping clients bring their plans to life? As a Client Services Consultant, you will play a key role in guiding individuals through the process of organizing customized experiences that align with their unique preferences, interests, and goals. - Communicate directly with clients to understand their vision. - Provide thoughtful and tailored suggestions. - Coordinate all necessary details to ensure a seamless process. - Manage timelines and stay organized across multiple requests. - Maintain clear, professional communication from start to finish. - Anticipate client needs and offer solutions to contribute to a smooth and enjoyable experience. This opportunity is fully remote and offers flexibility, allowing you to create your own schedule while working independently. You'll have access to helpful tools, structured resources, and ongoing support designed to help you build confidence and strengthen your client service skills over time. Ideal candidates are detail-oriented, self-motivated, and committed to delivering a high level of customer care. If you enjoy working with people, staying organized, and creating meaningful, well-coordinated experiences, this path offers both flexibility and personal growth. Qualifications - Detail-oriented. - Self-motivated. - Committed to delivering a high level of customer care. Requirements - Enjoy working with people. - Ability to stay organized. - Passion for creating meaningful, well-coordinated experiences.

Role Description The Service Desk Manager oversees and manages the day-to-day operations of the Tier I Client Services team, ensuring effective resolution of all incidents and service requests while maintaining customer satisfaction and meeting service level agreements (SLAs). This role is responsible for leading, training, and developing the Tier I team, administering and continuously improving the ServiceDesk Plus helpdesk platform, and implementing ITSM best practices across the organization. The Service Desk Manager serves as the primary "face" of Client Services to the user population, engaging with both IT teams and end-users to address issues and escalations. They coordinate closely with the IT Director to identify, recommend, develop, implement, and support cost-effective technology solutions aligned with the organization's strategic vision. Some travel may be required for meetings with other Client Services Management to develop and implement standard operating procedures, policies, and ITSM best practices. Qualifications - Bachelor’s degree in information technology, Computer Science, or related field required - Equivalent relevant work experience considered in lieu of degree - Professional certification in systems management and/or systems administration preferred (e.g., ITIL Foundation, CompTIA A+/Network+, Microsoft certifications) - Minimum 5–7 years of IT Help Desk or desktop support experience, with at least 3 years in a supervisory or team lead capacity - Demonstrated experience managing IT systems and staff, including remote team management - Experience with ITSM platforms required; ManageEngine ServiceDesk Plus experience strongly preferred - Proven experience planning and executing technology projects and system implementations - Experience managing multiple projects simultaneously in a fast-paced environment Requirements - Serve as the primary administrator of the ManageEngine ServiceDesk Plus helpdesk platform, managing configuration, maintenance, and ongoing improvements - Design and create new request forms, templates, and workflows that address common user issues and streamline ticket routing - Configure and maintain SLA policies, escalation rules, business rules, and automation within ServiceDesk Plus - Develop and maintain a structured, standardized knowledge base for both service desk staff and end users within the platform - Generate and distribute weekly, monthly, and yearly metrics and reports on staff performance, ticket volume, SLA compliance, and KPIs - Monitor the helpdesk queue to ensure timely and effective resolution of all incidents, service requests, and customer inquiries - Oversee proper ticket classification, prioritization, escalation, and closure across all Service Desk activities - Identify gaps and failings in team performance through data analysis and implement corrective actions - Hire, train, mentor, and evaluate Client Services Tier I team members, managing performance, development, and work schedules - Set clear expectations, goals, and performance standards aligned with departmental KPIs and SLA requirements - Conduct regular one-on-one check-ins, performance reviews, and coaching sessions to support team growth and accountability - Manage staffing schedules, on-call rotations, and workload distribution to ensure adequate coverage across all support hours - Develop and deliver training programs and onboarding materials for new Tier I technicians - Foster a collaborative, customer-focused team culture built on continuous improvement and knowledge sharing - Serve as the escalation point for all complex, sensitive, or unresolved incidents and service requests within the Service Desk - Ensure high levels of customer satisfaction by monitoring ticket quality, follow-up practices, and resolution outcomes - Address and resolve customer complaints and escalations in a timely and professional manner - Act as the "face" of Client Services to the user population, building trust and strong relationships with both IT teams and end-users - Develop, implement, and enforce standard operating procedures, policies, and ITSM best practices (e.g., ITIL framework) - Manage crisis situations involving complex technical hardware or software problems, coordinating appropriate resources for resolution - Collaborate with other IT teams, stakeholders, and vendors to improve overall service delivery and end-user experience - Participate in the planning, development, and implementation of new IT projects and system implementations - Plan and allocate Tier I resources to meet evolving operational needs and project demands - Work with the IT Director to identify and recommend cost-effective technology solutions aligned with the organization's strategic goals - Coordinate with other Client Services Management to develop and standardize processes and ITSM best practices across sites - Oversee and manage the Tier I on-call rotation, ensuring adequate after-hours coverage for critical incidents - Respond to and manage escalated critical incidents outside of normal business hours as needed - Maintain availability for high-severity outages or situations that require managerial involvement - Maintain and continuously improve a standardized knowledge base within ServiceDesk Plus for staff and end users - Ensure all SOPs, policies, escalation procedures, and team guidelines are documented and kept current - Review and approve knowledge base articles created by Tier I technicians for accuracy and usefulness - Produce and distribute regular performance reports and dashboards to IT leadership Benefits - Medical, dental, vision insurance - 401K - Flexible Spending Account - Health Savings Account - Accident benefits - Life insurance - Disability benefits - Paid vacation & holidays