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GOAT Group logo
GOAT Group

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating five distinct brands—GOAT, Flight Club, Grailed, Sneakers.com and alias—GOAT Group has a global community of over 60M members across 170 countries.

Workforce Scheduler

BilingualBilingualFull TimeRemoteMid LevelTeam 1,200Since 2015

Location

United States

Posted

34 days ago

Salary

$20 - $29 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Workforce Scheduler

GOAT Group

Role Description GOAT is seeking a Workforce Scheduler to join the growing team. This individual should have experience with schedule adherence and resource planning for a fast-growing business and performance-based culture. You will be responsible for the generation, validation, and publication of Customer Service rosters. The ideal candidate will be an innovative thinker who is comfortable working across a variety of departments. This role requires someone who is detail oriented, analytical, capable of tracking multiple sites, and able to successfully balance the workforce and staffing. - Be working a shift Pacific Time Zone: 9am - 5pm Monday-Friday - Manage all schedule requests and exceptions, optimize short term planned workforce - Generate and deliver domestic and global agent rosters by assigned due date - Follow Customer Service standards while maximizing labor efficiency - Provide recommendations to CS leadership on how to best approach operational challenges, providing data and ad-hoc reports to various levels of management - Monitor and report shrinkage trends - Strategically plan and validate agent roster with focus on variety of forecast scenarios such as peak periods and events - Be flexible to manage other assignments as they arise - Monitor and analyze schedule adherence and productivity - Report on agent performance on a weekly and monthly basis - Serve as SME for WFM related topics Qualifications - Experience with WFM, preferably in a multi-channel environment - Previous experience with WFM and scheduling software - Strong Microsoft Excel skills - Excellent interpersonal and communication skills - Ability to manage large volumes of information and tell stories with data - Strong analytical and problem solving skills - Highly organized with the ability to manage sometimes competing priorities - Ambitious, consistent, and comfortable with diversity and adversity Requirements - The hiring range for this position is $19.85 — $29.13 USD, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). - To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. - You may reach out to a recruiter for additional information. Company Description GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries. - GOAT is the global platform for the greatest products from the past, present and future. - Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. - Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries. - Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. - Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. - The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital.

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