Title: Virtual Registered Dietitian- Washington (part time) Location: Washington, Part-Time Job Description: Role Overview As a Virtual Registered Dietitian, you will provide 100% remote nutritional services within Privia's Virtual Nutrition and Diabetes Program. You will be responsible for treating a diverse patient population, managing your clinical workflow via Athena, and delivering evidence-based interventions tailored to each patient's unique health journey. Key Responsibilities - Direct Patient Care: Provide virtual consultations and clinical nutrition guidance-including assessment, intervention, and monitoring-via a HIPAA-compliant telehealth platform. - Program Development: Support efforts in developing and refining clinical protocols and virtual nutrition care guidelines in collaboration with Privia's leadership and lead dietitian advisor. - Clinical Documentation: Maintain accurate and timely patient documentation; coordinate follow-ups and manage tasks within the Athena clinical inbox. - Patient Engagement: Lead comprehensive 60-minute initial consultations and 30-45 minute follow-up visits. Schedule & Flexibility - Commitment: Ideally seeking 10, 15, or 20 hours per week (Minimum 10-15 hours). - Preferred Windows: Availability during mornings (9:00 AM - 11:00 AM), lunchtime (12:00 PM - 2:00 PM), or evenings/weekends is highly preferred. - Peak Demand: Fridays are high-demand days for virtual visits, though we will work with you to accommodate your preferred schedule. Qualifications - Licensure: Must hold active and unrestricted Registered Dietitian (RD) licensure in Washington (WA). - Candidate must be willing to obtain licensure in additional states as the Virtual Clinic expands. - Experience: Minimum of 2 years of post-graduate experience working 1:1 with patients, providing clinical nutrition guidance in an outpatient or virtual setting. - Clinical Knowledge: Strong understanding of evidence-based nutrition principles, particularly in diabetes management. - Technical Proficiency: Ability to utilize telehealth platforms and electronic health records (Athena experience is a plus). - Skills: Excellent interpersonal and patient education skills; ability to work independently within a collaborative virtual team. - Languages: Proficiency in Spanish, Chinese, or Vietnamese is highly desirable. About Privia Health: Privia Health is a national physician organization with more than 4,300+ providers with over 1,100+ locations in multiple states. Through high-performance physician groups, accountable care organizations, and population health management programs, Privia works in partnership with health plans, health systems, and employers to better align reimbursements to quality and outcomes. We are committed to delivering high-quality, personalized care, including through our innovative virtual programs.

Role Description Join our team and make a positive impact on the lives of others! We are looking for an Intake Specialist for our team in Oregon. This is a remote role that may require visits to our office in Tualatin Oregon or Bend Oregon. People on our team all possess a real passion for helping people, which is one of our company’s core values. You will ensure our customers receive the level of care and attention they deserve. You'll pride yourself on your ability to problem solve and take ownership for each customer request ensuring that we always do the right thing for our members. Every Day You Will: - Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process, with the goal of completing the eligibility process and onboarding the Patients and Caregivers to active Care status within 60 days of initial call to FreedomCare. - Provide necessary documentation and requirements with Oregon Medicaid, patients' insurance, and the Patient’s Caregivers to ensure services are authorized in a quick and efficient turn-around time to get them on Care. - Work with other medical providers to ensure all documentation for potential patients and caregivers are in compliance. - Provide high-level customer service through one-call resolution, as measured by “no need for additional follow up” demonstrating FreedomCare’s values of ensuring care and compassion with a positive, helpful demeanor. - Consistently meet monthly performance metrics of starting patients on Care and call handling. - Be the initial point-of-contact for calls from prospective clients, caregivers or pending enrollees. - Manage a high open caseload until the enrollment process is complete. - Consistently meet monthly completed starts of care. - Provide exceptional customer service and positive experience for potential patients/caregivers. - Regular communication with a variety of health plans regarding patient benefits and authorizations. - Navigate multiple systems and portals to determine eligibility and obtain authorization. Qualifications - Experience in high-volume inbound and outbound call environment. - Motivated to help patients/caregivers with the drive to exceed open case targets and metrics. - Must have poise and patience when dealing with clients. - Excellent written and verbal skills; ability to comfortably resolve issues over the telephone. - Computer proficiency required; strong typing skills and ability to leverage technology to identify, research and solve customer issues. - Keen attention to detail, metrics driven, excellent time management skills. - High empathy and collaborative team player. - Flexibility and openness, as the role and responsibilities may change and/or evolve as we grow! Requirements - 2+ years of relevant experience in a similar position is preferred. - Salesforce experience. - 2+ years of customer service experience. - Bilingual in Spanish, or other languages desired. Benefits - Competitive compensation. - Medical benefits. - Retirement plans. - Wellness programs. - Fun company events. - Ongoing learning opportunities to grow your career.

Role Description This is a non-clinical, remote healthcare role that is well suited for individuals who want meaningful work and real exposure to healthcare operations. You will speak directly with patients, collect and organize medical histories, and help ensure medical records are accurate and complete. The work is structured, repeatable, and supported by templates and training. What you will do - Conduct outbound calls with patients (in English and Spanish) to gather detailed medical and injury histories - Listen actively and document information with a high level of accuracy using structured templates and internal systems - Review medical records for completeness, clarity, and internal consistency - Organize and standardize medical information to meet quality and documentation standards - Ensure patient histories are thorough, consistent, and easy for physicians to interpret - Review your work carefully to maintain a high standard of accuracy - Follow established workflows and documentation protocols - Partner with the operations team to continuously improve processes and quality Qualifications - Enjoy focused, detail-oriented work and take pride in precision - Are comfortable engaging in thoughtful, sometimes extended conversations with patients - Can remain calm, empathetic, and professional during sensitive or challenging discussions - Are dependable and able to manage your time independently - Thrive in structured environments and follow processes consistently - Are interested in gaining exposure to healthcare—especially if you are pre-med, studying public health, nursing, or exploring a career in healthcare Nice to have but not required - Previous experience in medical scribing or healthcare administrative roles - A strong interest in healthcare, medicine, or operations - Comfort learning and working with new software and tools Role details - Clear responsibilities, expectations, and performance metrics - Remote schedule - Fluency in Spanish is required - Structured onboarding and training provided - Hourly and salary positions available

Role Description The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. - Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests. - Operates within established guidelines and procedures to independently deliver a full range of services to the customer. - Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool. - Provide assistance and information to the customer in a prompt manner. - Perform first-line troubleshooting for customers by taking ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions for escalated matters. - Mobile telephony and device support. - Video Conference Unit Troubleshooting. - IP Telephony setup and support. - Creation of end user accounts and setting permissions. - Provide end user device management and support, including desktops, laptops, and PDAs. - Navigate using remote desktop tools to diagnose and troubleshoot desktop support related issues associated with Windows OS, Microsoft suite of applications, MacOS and Apple suite of applications. - Administration of ServiceNow IT Service Management System (for example Service Catalog updates and maintenance, workflow building and editing, custom application deployments and websites, troubleshooting application functionality and integrations). - Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident manage escalation to ITOC and/or Major Incident Management Team. - Manages continuous improvement through ongoing collection of data and information regarding customer requirements. - Monitor and report on performance of IT systems and services. - Understand and responds to others’ using active listening skills and tactful communication. - Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as appropriate to facilitate understanding. - Provide timely feedback to external and internal customers via phone, e-mail, or other forms of communication. - Ensures customer satisfaction through follow up and special efforts. - Resolve issues following the parameters and guidelines of the client. - Identify potential system problems and escalate to department contact for resolution. - Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness. - Assist new employees with training through shadowing opportunities and explanation of work process. Qualifications - High school diploma or GED required. - Experience preferred Service Desk or Customer Service experience. - Three (3) to five (5) years of experience in computer systems, customer support or IT support. - Experience with ServiceNow IT Service Management System. - Customer service experience and strong focus on customer satisfaction. - Call center experience. - Experience in a technology support organization. - Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Requirements - Strong ability to speak with clarity and articulation. - Strong communication skills; both verbal and written. - High degree of comprehension of the issues presented by customers. - High degree of problem solving Internal/External Relationships. - Apply discretion resulting in appropriate/desired resolutions. - Ability to analyze issues and determine root cause and identify appropriate solutions. - Ability to connect and build relationships with customers via virtual methods, phone, and email. - Ability to independently problem solve. - Effective listening skills including the cognitive ability to locate and convey requested information. - The ability to successfully handle customer requests and document in work management tools and applications. - Willingness to take initiative with attention to detail. - Proactive and flexible. - Must have positive attitude. - Tolerance to deal with difficult customers and stressful situations. - Fluidity to work well in teams as well as independently. - Ability to take phone contacts and answer emails simultaneously. - Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents. - Sound analytic and cognitive ability to troubleshoot technical problems. - Speaks with clarity, articulation, and is aware of own non-verbal communication. - Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress. - Demonstrate ability to learn quickly and thrive in high-energy team environment. - Must be able to work independently, as well as with a team. - Ability to function in a diverse work environment. - Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint. Benefits - Medical, Dental and Vision Insurance; Wellness Program. - Flexible Spending Accounts (Healthcare, Dependent Care, Commuter). - Short-Term and Long-Term Disability options. - Basic Life and AD&D Insurance (Company Provided). - Voluntary Life and AD&D options. - 401(k) Retirement Savings Plan with matching after one year. - Paid Time Off.