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CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com . Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
MyChart Service Desk Agent
Location
United States
Posted
39 days ago
Salary
$17 - $90 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
MyChart Service Desk Agent
Computer Task Group, Inc
Role Description CTG is seeking remote MyChart Customer Support Representatives to support patients with activating their accounts, resetting passwords, and navigating the MyChart Portal. This is a remote role. - Must be available for any shift. - During a new employee’s first 90 days, they will be considered an “Agent in Training” and paid $17/hr. - The first 90 days will focus on learning internal processes and accounts while growing as a professional. - The Agent In Training will be accountable for meeting the goals and expectations identified during orientation. - Leadership will provide targeted training and open lines of communication. - Regular meetings will discuss training progress and identify opportunities for improvement. - If goals are met within the first 90 days, the employee will be offered the opportunity to become an Agent. - Becoming an Agent qualifies them for full-time benefits, including insurance and paid time off. - If goals are not met, the employee may be released from the training program. The Customer Support Representative (CSR) will serve as the first point of contact for CTG’s customers by: - Receiving ACD phone calls. - Answering inquiries reported via chat. - Addressing tickets submitted via in-basket or other methods. - Connecting well with customers and clients while striving to achieve acceptable performance metrics. - Using all available knowledge base resources to troubleshoot and resolve issues. - Sharing knowledge base maintenance responsibility. Qualifications - Previous experience working with EHR (Electronic Healthcare Record) systems preferred. - Previous experience in a healthcare setting as either a medical assistant or central scheduler preferred. - Strong PC skills with relevant examples of PC troubleshooting. - Previous call center experience preferred. - Bi-lingual with Spanish is a plus. - Previous experience in a high volume, fast-paced role. - Strong interpersonal skills. - Good understanding of website navigation. - Good communication skills. - Previous experience working from home is a plus. - 1 year supporting MyChart is a plus. Requirements - Your work from home office must be in a quiet, secluded area free of background noise. - You must connect directly to your laptop to your home internet router with a networking/Ethernet cord. - In case of a power or internet outage, find an alternative location that is private and quiet to continue working. Benefits - Full-time benefits including insurance and paid time off upon becoming an Agent.
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