TalentWorldGroup Plc.

Role Description TalentWorldGroup is a people-first, multilingual contact center redefining remote work globally. We are currently hiring a Croatian-speaking Sales Development Representative to support a client in the vacation rental industry. This is a pre-sales role focused on outbound calling and lead qualification, not deal closing. You will engage with property owners, assess their interest, and pass qualified leads to Sales Managers. Responsibilities - Make outbound calls to vacation rental homeowners to introduce the client - Assess homeowner interest and prequalify leads based on defined criteria - Build rapport and address initial questions or objections - Transfer qualified leads to Sales Managers for follow-up and conversion - Maintain and update lead information in the CRM system - Manage call follow-ups and lead handovers efficiently - Participate in monthly KPI reviews and performance discussions Qualifications - Fluent Croatian (C2 level) with strong English communication skills - Previous experience in cold calling, outbound sales, or lead generation (preferred) - Confidence handling objections and engaging prospects by phone - Comfortable working with CRMs and lead databases - Goal-oriented, self-motivated, and well-organized Requirements Working Hours (CET) - Fixed schedule totaling 20 hours/week: - Monday: 10:00–13:00 & 15:30–19:00 - Tuesday: 15:30–19:00 - Wednesday: 10:00–13:00 - Thursday: 15:30–19:00 - Friday: 10:00–13:30 Technical Requirements - Stable broadband internet connection (LAN preferred) - Processor: 1.8 GHz or higher (64-bit preferred) - RAM: 8 GB minimum - Storage: 10 GB available - Screen resolution: 1920 × 1080 (recommended) - Wired USB headset - Operating System: Windows 11 or later, or MacOS 14+ Benefits - Competitive hourly rate (€13/hour) + performance incentives - Fully remote, long-term collaboration - Freelance cooperation agreement - Structured onboarding and ongoing support - Access to additional projects within our global talent pool - Career development and growth opportunities - Gamification programs and performance rewards

• Serve as the first point of contact for patients, clinics, and medical professionals. • Manage inquiries, orders, medical deliveries, and logistics. • Handle inquiries via phone, email, fax, or online. • Manage patient and clinic orders, documentation, and data entry. • Escalate complex issues appropriately. • Expedite urgent orders and resolve shipment, return, or credit issues. • Process credits/returns, set up new patients, maintain records. • Recover medical equipment from patients exiting programs. • Participate in training and team meetings.

Role Description Serve as the first point of contact for patients, clinics, and medical professionals. Manage inquiries, orders, medical deliveries, and logistics. Requires strong medical terminology knowledge, attention to detail, and ability to process complex information. Candidates must have strong technical skills (Microsoft Office, CRM like JDE) and troubleshoot independently. Key Responsibilities - Handle inquiries via phone, email, fax, or online - Manage patient and clinic orders, documentation, and data entry - Escalate complex issues appropriately - Expedite urgent orders and resolve shipment, return, or credit issues - Process credits/returns, set up new patients, maintain records - Recover medical equipment from patients exiting programs - Participate in training and team meetings Qualifications - Fluency in Canadian French & English both - Located in Canada for compliance - High school diploma - 4–6 years in customer service, supply chain, or call center - Strong communication, multitasking, and organizational skills - Experience with sensitive information and metrics-driven environments - Microsoft Office & CRM proficiency, independent problem-solving - Bachelors in Life/Health Sciences or related (preferred) - Experience in medical logistics, home health, billing, clinical support (preferred) - Remote work experience (preferred) Requirements - Training: 6 weeks, Mon–Fri, 9:00 AM–5:00 PM EST, paid, fully remote - Production: 8:00 AM–6:00 PM EST, 30–40 hrs/week, Mon–Fri - Wired broadband - Computer: 1.8GHz+, 16GB RAM+, 10GB free, 1920x1080 - USB headset - Windows 11 or later required Compensation & Benefits - Training: $17 USD/hour (~$23 CAD/hour) - Post-training: $19 USD/hour (~$26 CAD/hour) - Payments are made in USD - Freelance cooperation agreement - Long term project opportunity - Fully remote, long-term project - Career growth & development - Gamification program: earn more, get paid holidays

• Assess and prequalify leads based on established criteria. • Ensure potential partners are a good fit for the client's platform. • Transfer qualified leads to the Sales Manager for further follow-up and conversion. • Manage and maintain client-provided databases accurately and efficiently. • Contact homeowners via outbound phone calls to explore their interest in partnering with the vacation rental platform. • Identify potential opportunities and encourage registration on the platform.

• Cold call property owners across Spain • Handle inbound and outbound leads • Qualify leads and maintain CRM records in Pipedrive • Make multiple contact attempts before marking leads unreachable • Participate in performance reviews and KPI tracking • Contribute ideas for lead generation and process improvement

• Handle inbound and outbound customer service calls and case management • Serve as the first point of contact for homeowners using a booking platform • Provide timely, high-quality assistance to customers, especially during escalations • Log, classify, and follow up on all customer interactions • Maintain accurate records of call history and resolutions • Analyze call data and share customer feedback • Stay up to date with process and platform changes • Collaborate with internal and external teams through clear, documented communication

• Handle inbound and outbound customer service calls and manage related cases • Serve as the first point of contact for homeowners using a booking platform • Provide timely, high-quality assistance to customers, especially during escalations • Log, classify, and follow up on all customer interactions • Maintain accurate records of call history and resolutions • Analyze call data and report customer feedback • Stay up to date with process and platform changes • Collaborate with internal and external teams through clear, documented communication

• Handle inbound and outbound customer service calls and case management • Serve as the first point of contact for homeowners using a booking platform • Provide timely, high-quality assistance to customers, especially during escalations • Log, classify, and follow up on all customer interactions • Maintain accurate records of call history and resolutions • Analyze call data and share customer feedback • Stay up to date with process and platform changes • Collaborate with internal and external teams through clear, documented communication

• Handle inbound and outbound customer service calls and case management • Serve as the first point of contact for homeowners using a booking platform • Provide timely, high-quality assistance to customers, especially during escalations • Log, classify, and follow up on all customer interactions • Maintain accurate records of call history and resolutions • Analyze call data and share customer feedback • Stay up to date with process and platform changes • Collaborate with internal and external teams through clear, documented communication

• Manage pharmacy orders via phone, fax, or web. • Resolve customer inquiries, returns, and shipment issues. • Coordinate with distribution and manufacturing teams. • Maintain accurate documentation and compliance records. • Communicate professionally with patients and healthcare providers.