• Support inbound and outbound communication with potential clinical trial participants • Provide clear information and guide patients through screening processes • Document interactions in CRM systems • Maintain high-quality communication and compliance standards

Role Description Are you passionate about keeping online communities safe and fostering genuine connections? We are a growing dating platform, and we're looking for a dedicated Site Support & Safety Specialist to join our team. In this role, you will be on the front lines of our user experience. You won't just be answering tickets—you will be actively handling user emails, guiding people through their dating journey on our app and website, and ensuring our platform remains a safe, welcoming environment free of bad actors. A Day in the Life: - Investigate & Protect: Put on your "detective" hat to spot suspicious activities, investigate user reports, and identify potential scammers or community policy violations. - Engage & Manage Correspondence: Read and respond to user emails regarding account access, upgradation requests, and any queries with empathy. You'll also monitor, organize, and prioritize the general inbox, forwarding complex queries to the right team members. - Maintain Quality: Review flagged profiles, photos, and messages to ensure they meet our community safety standards. - Administration & Reporting: Accurately input data, maintain up-to-date trackers, prepare documents using Google Workspace, and compile daily or weekly operational summaries for management. - Collaborate & Improve: Work closely with our core team to assist with ad-hoc projects, coordinate communications, and proactively suggest simple solutions to improve daily administrative workflows. Qualifications - Proven Experience: 1-2 years experience as an Administrative Assistant, non-voice chat support, data entry, Virtual Assistant, site support, Operation Support, or Admin Agent, preferably in a fast-paced, remote environment. - Strong Communication Skills: Excellent verbal and written communication skills to effectively interact with team members, clients, and vendors. - Attention to Detail: High level of attention to detail in data entry, proofreading, and schedule management. - Organizational Skills: Exceptional ability to manage time, prioritize competing tasks, and maintain structured digital filing systems. - Technical Proficiency: Advanced familiarity with Google Workspace (Gmail, Calendar, Drive, Docs, Sheets) and comfortable learning new CRM or project management tools. - Adaptability: Ability to work remotely and manage multiple tasks simultaneously with flexibility, taking initiative, and operating independently with your responsibilities. - Cultural Fit: Understanding of and alignment with the company’s values and culture to ensure the best fit. Requirements - A detective-like mindset—you love connecting the dots and can quickly spot when a profile or interaction feels "off." - Previous experience in customer support, content moderation, or inbox handling (experience with a dating site or social network is a huge plus!). - Excellent written communication skills with strong grammar and an empathetic tone. - The ability to handle sensitive user issues with care, discretion, and resilience. Benefits - Rate: $3-4 per hour - Full Time: Contractor, Remote - Number of Positions: 2

Role Description We're looking for a friendly and empathetic English speaking Customer Support Operator to join our team in Chișinău, Moldova. In this role, you'll be the voice of our organization, providing exceptional support to our customers and ensuring their concerns are resolved promptly and professionally. You'll work in a dynamic environment where your communication skills and customer-focused approach will make a real difference in our clients' experience. - Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner - Provide accurate information about products and services while addressing customer concerns with empathy and patience - Document customer interactions and maintain detailed records in our customer relationship management (CRM) system - Troubleshoot common customer issues and escalate complex problems to appropriate departments when necessary - Follow company protocols and procedures to ensure consistent and high-quality customer service - Identify customer needs and provide personalized solutions that enhance satisfaction - Maintain a positive and professional demeanor while handling difficult or frustrated customers - Collaborate with team members and other departments to resolve customer issues effectively - Track and monitor customer feedback to help improve our products and services - Meet performance targets including response time, resolution rate, and customer satisfaction metrics Qualifications - Fluent English communication skills, both written and verbal - Proven customer service experience in a corporate or support environment - Strong interpersonal and communication skills with the ability to connect with diverse customers - Excellent problem-solving abilities and a customer-focused mindset - Demonstrated patience, empathy, and active listening skills - Proficiency with computer systems and basic software applications - Experience with CRM software or ticketing systems (preferred) - Ability to manage multiple inquiries simultaneously and prioritize effectively - Strong time management skills and ability to work independently - Multilingual capabilities (preferred) - Experience working in a remote or distributed team environment (preferred) - Ability to remain calm and professional under pressure Benefits - Full time (40h a week) - Monday-Saturday 9:00am - 21:30pm (8h) - 2 days a week days off - Work location: Chișinău, Balti office or remotely - Competitive salary based on your professional experience - International career in a multicultural environment with lots of opportunities to grow - Professional growth - 650 e-courses focusing on Leadership and different soft skills - Free company events and activities - Free English and German language classes - Annual vacation of 28 calendar days + a day off on a birthday - Fruit days

Role Description Mercier Consultancy MD is seeking a dedicated Polish Speaking Emergency Roadside Assistance Officer to join our dynamic team in Greece. This is an excellent opportunity for Polish speakers to deliver critical roadside support services to customers in need, ensuring safety and prompt resolution of emergencies. - Provide immediate assistance to Polish-speaking customers facing roadside emergencies through phone and digital communication channels. - Evaluate each situation carefully and arrange appropriate emergency services such as towing, repairs, or roadside fixes. - Maintain effective and empathetic communication with clients during urgent and stressful scenarios. - Record all service requests and actions accurately using CRM systems. - Collaborate efficiently with internal departments and external providers to facilitate timely support. - Continuously update knowledge on company protocols, vehicle assistance procedures, and service offerings to improve service delivery. Qualifications - Fluency in Polish (written and spoken) is essential; knowledge of English or Greek is advantageous. - Prior experience in emergency roadside assistance, customer service, or related roles is preferred. - Strong communication skills with the ability to stay composed under pressure. - Excellent problem-solving capabilities and careful attention to detail. - Familiarity with CRM software and customer service technology. - Willingness to work in Greece and adapt to shift-based schedules. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Training - Health Insurance - 2 Extra Salaries Per Year - And Much More...