Together Light

Role Description Are You a Calm-Under-Pressure Negotiator Who Can Turn Unhappy Clients Into Loyal Ones? - Do you have hands-on experience resolving escalated customer complaints, refund requests, and chargeback disputes? - Can you investigate the root cause of a client's dissatisfaction, separate facts from emotions, and negotiate a “win-win” resolution that keeps their business? - Are you comfortable drafting settlement agreements and formal resolution emails with precision and professionalism? - Can you respond to chargeback notices and retrieval requests within strict deadlines, and build evidence packages that win disputes? - Do you instinctively spot recurring patterns behind complaints and push for the process changes that prevent them? - Can you communicate clearly and empathetically in English, both written and spoken, with clients who are upset? - Are you self-driven enough to work remotely, keep meticulous trackers and logs, and report your results weekly without being chased? If you’re skilled at de-escalation and negotiation, obsessive about documentation and deadlines, and motivated by saving revenue and client relationships that others would write off, we want to hear from you. We are looking for a skilled dispute-resolution professional to join our Escalation and Resolution function for our Christian Filipina and Filipino Visa services. This is a hands-on, individual-contributor role with a high degree of independence: you’ll have a supervisor for guidance and approvals, but you’ll run your own caseload day to day. You will handle complex client issues, escalated concerns, refund requests, and chargeback disputes and your mission is client retention: resolving cases in a way that protects both the client relationship and the company’s revenue. Your day-to-day is a mix of investigation and negotiation. You will work on cases escalated by our Sales, Welcome, and Processing teams, dig into the root cause of the client’s dissatisfaction, and negotiate resolutions within approved limits that minimize refund output while keeping clients satisfied. When a settlement is warranted, you will prepare the agreement using approved templates and secure sign-off through the approval hierarchy. When a chargeback lands, you will assemble the evidence and respond within strict card-network deadlines with a well-documented case. What makes this role different from a typical customer service position is the depth and autonomy of the work. Beyond resolving individual cases, you will keep the Escalation Tracker and Refund/Chargeback Log accurate and up to date, spot recurring escalation trends (e.g., sales miscommunication, processing delays), and surface them to leadership with suggested fixes. You will also prepare weekly reporting on refund volume, chargeback win rates, and escalation themes. The ideal candidate combines the empathy of a client advocate with the discipline of a process-driven operator self-managing, firm on approval hierarchies, meticulous with documentation, and persuasive in negotiation. Qualifications - Dispute Resolution Expertise: 3+ years of hands-on experience in escalation management, complaint resolution, refunds/chargebacks, collections, or a comparable client-retention role. - Negotiation & Retention: Proven track record of negotiating settlements or retention offers that saved revenue and preserved client relationships. - Chargeback Knowledge: Working knowledge of the chargeback/retrieval process (e.g., Visa/Mastercard dispute cycles, evidence requirements, representation deadlines). - Payment Systems: Experience processing refunds in a payment gateway (Authorize.net strongly preferred; Stripe/PayPal or similar acceptable). - Written Communication: Excellent business English; able to draft settlement agreements, formal resolution emails, and executive-ready reports. - Documentation Discipline: Meticulous tracker/log maintenance in Google Sheets; comfortable working within approval hierarchies and documented procedures. - Data Literacy: Able to analyze escalation data, identify trends, and present findings with clear recommendations. Requirements - Receive and investigate escalated cases endorsed by the Sales, Welcome, or Processing teams. - Investigate root causes of client dissatisfaction and negotiate amicable, “win-win” resolutions designed to retain business while minimizing total refund output. - Draft and execute settlement and confidentiality agreements for complex disputes using approved templates and processes. - Manage cancellation and refund requests end-to-end, using established email templates and agreement formats. - Serve as the primary point of contact for complex, high-stakes client issues. - Monitor and respond to chargeback notices and retrieval requests within strict deadlines, preparing evidence and rebuttals to maximize win rates. - Process approved refunds accurately in the payment gateway (Authorize.net) and tag them correctly in internal systems. - Maintain the Escalation Tracker and Refund/Chargeback Log with accurate, real-time data. - Ensure every refund request follows the proper approval hierarchy (Authority Matrix) before processing. - Analyze recurring escalation trends (e.g., sales miscommunication, processing delays) and propose corrective actions or policy changes through the formal proposal process. - Ensure all communications and resolutions adhere to company legal and ethical standards, including the Code of Conduct and Anti-Bribery and Corruption Policy. - Keep resolution templates, trackers, and procedure documents up to date and properly formatted. - Provide weekly reports to the VP of Sales on refund volume, chargeback win rates, and escalation themes. - Coordinate with Team Leaders to provide feedback on agents involved in valid escalations. - Attend weekly department meetings to discuss active high-risk cases. - Submit daily notes on accomplishments and plans for the next day. - Meet personal weekly goals focused on response times and dispute resolution rates. - Complete a weekly achievements review analyzing personal wins, misses, and lessons learned. Company Description

Role Description Are you a natural sales leader who can build and improve a culture dedicated to driving remarkable growth? Do you have extensive experience successfully managing high-performing sales teams? Are you a self-driven professional who thrives on delivering exceptional revenue results? Can you lead, mentor, and manage a team of sales agents, ensuring productivity and quality standards are met? Can you develop and implement workflows, policies, and procedures to optimize the entire sales funnel? Are you capable of monitoring Key Performance Indicators (KPIs) to ensure operational efficiency and sales success? Can you collaborate with the CEO to set a vision, address challenges, and continuously improve processes? Can you prepare and present regular reports on performance metrics, challenges, and solutions to senior management? Can you recruit a new team of amazing sales agents to handle remote (home-based) matchmaking service sales to US clients? If you answered “yes” to these questions, we would love to talk to you. Responsibilities - Drive Revenue Growth - Develop and execute innovative sales strategies to drive significant revenue growth. - Collaborate with Our Team - Work closely with our sales team leaders and agents, ensuring smooth coordination and sharing best practices. - Maintain High-Quality Standards - Manage a high-performing sales team without sacrificing quality, all while adhering to the company’s procedural guidelines. - Lead with Process Excellence - Strictly follow and improve our established procedures, ensuring consistency and precision. - Analyze numbers, identify areas for improvement, and recommend changes that enhance our sales process. Qualifications - Senior Sales Leadership Experience (5+ years) - Strong planning and organizational skills - High-level communication proficiency - Customer/client focus with a dedication to delivering the best outcomes Requirements - 5+ years of experience in sales leadership - Ability to plan and execute strategies for managing the entire sales funnel effectively - Skilled in communication, able to articulate complex information clearly - Ability to inspire and lead sales team leads and agents - Comfortable using time management and time-tracking software

Role Description The Virtual Business Administration Manager (VBAM) is a remote contractor position that oversees most shared services used throughout TLI. You will play a crucial role in leading several functional areas, including: - Business Intelligence (BI) - 3rd Party Tech Support - General Administration (Human Resources) - Recruiting Your goal is to ensure the efficiency, quality, and output of all operational support functions while directly coaching team leaders to meet company objectives. Qualifications - Proven Management Experience: 3-5 years of experience in a management or operations role, preferably in a remote, fast-paced environment. - Ability to manage complex data projects (BI) and technical tool subscriptions while implementing long-term growth strategies. - Experience leading business operations in a similar capacity with a global team. Requirements - Lead and coach multiple subteams while ensuring every project stays on schedule and within budget. - Identify process gaps and propose strategic recommendations directly to management. - Manage the development and implementation of reports, dashboards, and metrics to help support the business. - Set up processes to ensure external vendors are managed properly and efficiently. - Experience managing HR and Operations. - Ensure project timelines are met while overseeing the implementation of new software solutions. Benefits - Rate: Based on competency and experience - Remote, Full-time (Contractor)

Role Description Are you a talented marketer who can manage multiple funnels, from top of the funnel paid ads and ad creation, all the way through full funnel optimization of landing pages, CRM/Email/SMS/Notification marketing, leading to post sale tracking? Do you have a talent for creating powerful video and text ads that convert? Are you data driven in your decision making and understand that your intuition only goes so far, with the rest carried by testing? Are you a “chronic” A/B tester, who always tests everything, and never settles because “perfection does not exist and marketing can always be improved”? Are you well versed in the challengers VS champion style of marketing? Can you manage up to 10 individual funnels of similar offers at once, optimizing all of them for improvement? Can you speak and write excellent English? If you're skilled at generalist marketing, data driven decision making, unit economics, and have expert level understanding of full funnel marketing, we want to hear from you. You will play a crucial role expanding the offers of the current business from a handful to 100 by the end of 2026. You will be responsible for managing and optimizing the funnel for up to 30 offers during the expansion phase, and between 10-20 during the contraction and optimization phase. Your goal will be to ensure maximum profitability for the offers you are responsible for. Responsibilities - Paid Ads: Be a true expert on how paid ads work, what works, and how it works. Be an expert in iterating, testing, cutting bad ads, scaling winners, and repeating, across multiple offers, all at once. - Landing Pages: Continually optimize landing pages, using challenger style marketing, to continue shrinking leaks, and increasing conversion rates. - Analytics: Know the numbers to an expert level. Understand CAC, LTV, ROAS, and how they relate to a business model that may not break even and become profitable for 60+ days, due to the sales cycle of the business. - Funnels: Create from scratch, manage, maintain, and continually improve conversion rates from your respective funnels. - Creative: Be a master in creative. Both picture and video creatives, as well as ad copy. Know what works, but more importantly, learn what works from constant A/B testing. - AI leverage: Expert level understanding on how to use AI to leverage your time, your tasks, and your duties. We value the use of AI highly as long as it is used properly, to increase productivity and profitability. Qualifications - Proven Experience: 3+ years experience directly managing real ad spend with a proven portfolio of results that you can point to. - Strong Communication Skills: Excellent verbal and written communication skills to effectively interact with leadership and teams. - Strategic Thinking: Ability to develop and implement effective marketing, looking past tomorrow or next week, and understanding what marketing changes will actually contribute massively, long term. - Ability to collaborate with an international team, across different timezones, especially when deadlines count. - Attention to Detail: High level of attention to detail and ability to spot small differences in ads, copy, landing pages, or campaigns so that you can link those differences back to differences in results, and optimize in the next round of testing. - Technical Proficiency: Familiarity with sheets, Google ads, Meta Ads, TikTok Ads, Snapchat Ads, Bing Ads, and others. Strong Google Workspace skills. High level proficiency with Excel/Google sheets. High level ability to learn custom built softwares like an internal, custom built CRM and Admin Panel. - Adaptability: Ability to effectively work remotely, change direction quickly, cut losers even quicker, and shift budget and attention to scale winners, when winning offers and losing offers start to form in the expansion phase. Interested? Apply now to join our marketing team of talented, mission driven operators in a brand new growth phase of an already high 7 figure business.

Role Description As the Online Brand Reputation Specialist, you are the primary architect of the company’s digital footprint and the frontline defender of its public image. This is not a passive monitoring role; it is an active, "ruthless" execution position designed to ensure that when anyone searches for our brand, they see a narrative of excellence, trust, and authority. You will operate with a high degree of self-management, reporting directly to the CEO to protect "reputation capital" across the global digital landscape. Your mission is to move beyond simple "five-star" management and build a resilient brand that can survive a crisis through the strategic use of SEO, high-authority content, and a loyal network of customer advocates. What You Will Do - Own and Dominate Page One of Google - Take complete ownership of our brand's search presence, ensuring all top 10 Google results are company-owned or trusted properties. - Strategically claim, optimize, and maintain active profiles across high-authority platforms (LinkedIn, Medium, industry directories, review sites, etc.). - Monitor and refresh content on all owned properties monthly to maintain search relevance and authority. - Maintain zero negative or hostile results on page one at any monthly audit. - Build a Content Defense System That Outranks Attacks - Create and publish high-quality, SEO-optimized content designed to push down negative search results and reinforce positive brand narratives. - Develop relationships with journalists, industry publications, and high-authority websites to secure guest posts and press mentions. - During active reputation attacks, execute rapid-response content campaigns (3–5 pieces within 2–4 weeks) to suppress hostile content. - Cultivate a Customer Defense Network - Launch and grow an engaged customer community that organically advocates for the brand. - Post regularly in community spaces and empower happy customers to share their positive experiences publicly. - Coordinate with customer success teams to identify brand champions and amplify their voices. - Stay Ahead of the Curve - Research emerging trends in SEO, AI-powered search, and online reputation management. - Adapt strategies proactively as search algorithms, platform policies, and online behaviors evolve. - Bring innovative solutions and thought leadership to protect and enhance the company's digital reputation. Qualifications - 3+ years of hands-on experience in online reputation management, SEO, or digital PR. - Proven track record of successfully managing brand presence in search results. - Proficiency with reputation monitoring tools (e.g., Google Alerts, Mention, Brand24, or similar). - Crisis management experience with ability to triage and respond to threats within tight deadlines.

Role Description As a Senior Visa Document Agent with our company, you will play a vital role in supporting clients throughout their travel or immigration journey. You will manage the collection and review of essential documents, ensure accuracy and completeness, and provide timely updates to move cases forward. You will communicate with clients proactively, resolve documentation issues, and collaborate with internal teams to ensure a smooth process aligned with company standards. Qualifications - 5+ years of experience in technical support, documentation, or administrative roles—ideally in a process-driven environment. - Demonstrate excellent verbal and written English skills, with the ability to explain complex processes professionally. - Maintain high accuracy when reviewing and organizing client documentation. - Handle multiple accounts efficiently while meeting deadlines and prioritizing critical tasks. - Show empathy and professionalism in every interaction, especially when addressing concerns or delays. - Use internal tools confidently, including Admin Panel, Zoho Voice, Google Sheets, and task management systems. - Anticipate issues and take initiative to resolve them quickly and effectively. - Work well with colleagues across departments and take on support roles as needed. - Manage responsibilities independently and contribute to improving processes where possible. - Uphold our values of empathy, service, and integrity while working with clients and colleagues. Requirements - At least 5 years of experience providing technical support over phone/chat in English. - Excellent computer skills. - Ability to review and collect sensitive documents with a sharp eye for detail. - Ability to manage multiple tasks—calls, updates, and emotional check-ins—without missing a beat. - Stay calm under pressure and find creative ways to help clients during delays. - Follow company processes carefully with a smile. Benefits - Rate: 5-6 $ per hour (based on experience and competence) plus performance incentives.

Role Description As a Visa Document Agent with our company, you will play a vital role in supporting clients throughout their travel or immigration journey. You will manage the collection and review of essential documents, ensure accuracy and completeness, and provide timely updates to move cases forward. You will communicate with clients proactively, resolve documentation issues, and collaborate with internal teams to ensure a smooth process aligned with company standards. Qualifications - 5+ years of experience in technical support, documentation, or administrative roles—ideally in a process-driven environment. - Demonstrate excellent verbal and written English skills, with the ability to explain complex processes professionally. - Maintain high accuracy when reviewing and organizing client documentation. - Handle multiple accounts efficiently while meeting deadlines and prioritizing critical tasks. - Show empathy and professionalism in every interaction, especially when addressing concerns or delays. - Use internal tools confidently, including Admin Panel, Zoho Voice, Google Sheets, and task management systems. - Anticipate issues and take initiative to resolve them quickly and effectively. - Work well with colleagues across departments and take on support roles as needed. - Manage responsibilities independently and contribute to improving processes where possible. - Uphold our values of empathy, service, and integrity while working with clients and colleagues. Requirements - At least 3 years of experience providing technical support over phone/chat in English. - Ability to handle complex information and explain it clearly to people from all walks of life. - Excellent computer skills. - Sharp eye for detail when reviewing and collecting sensitive documents. - Ability to manage multiple tasks—calls, updates, and emotional check-ins—without missing a beat. - Stay calm under pressure and find creative ways to help clients during delays. - Follow company processes carefully with a smile. Benefits - Rate: 3-4 $ per hour (based on experience and competence) plus performance incentives.

Role Description Take complete ownership of the Filipina Visa (FV) business unit's operational execution. You will be the "Integrator" to the CEO's "Visionary," responsible for transforming strategic goals into daily, weekly, and quarterly results. Your first and most critical mandate is to solve the operational challenges in service delivery, turning it into an efficient, productive, and profitable engine. What You'll Do - You will be the executive accountable for the day-to-day results of an entire business unit. - Opportunity 1: The Growth-First COO (Dating Business) - Take full P&L and growth ownership of the dating platform. - Revolutionize a marketing strategy that requires growth and vision. - Bring on major marketing partners, affiliates, and influencers capable of delivering new leads. - Build, hire, and manage a new India-based sales team (Director, leaders, and agents) from the ground up, providing a vision that aligns with our revenue goals. - Re-engineer the sales process to be scalable, efficient, and effective. - Opportunity 2: The Process-First COO (Visa Business) - Take full P&L and operational ownership of the visa services unit. - Solve a complex service delivery challenge, owning the client journey from payment to completion. - Master our existing system of 300+ procedures, then identify inefficiencies and implement data-driven improvements. - Lead and manage a large, established team (60+ people), acting as the "police officer" for quality, compliance, and adherence to procedure. - Act as the primary "analytical engine" for the business, using data to validate processes and drive profitability. Qualifications - You are a true Integrator: You live to translate vision into a concrete plan and execute it flawlessly. - You are a Data Skeptic: You don't just read reports; you question their inputs. You hold leaders accountable for producing insightful, relevant data. You love and trust data - once you know it intimately, and not before. - You are an Exceptional Communicator: You are a master of the written word. You write with clarity and precision. - You are a Strong Leader: You know how to manage managers, foster accountability, and build high-performing teams (remote and international). - You Respect Process: You believe in the power of systems and are willing to master a system before you try to change it. - You are Resilient: You thrive on high-stakes challenges and have the grit to see them through. Benefits - Competitive Compensation: A strong salary with significant performance-based incentives. - Full Autonomy: This is a P&L-ownership role with broad authority to execute. - Close Partnership: You will work directly with the CEO as their key strategic partner. - 100% Remote: We are a global, remote-first company. - High Impact: You will be solving the #1 most critical challenge in the business.

Role Description TogetherLight is looking for a results-driven Partner Program Head to lead and scale our rapidly growing influencer and partner marketing division. This role is responsible for defining strategy, building and managing a high-performing team, and owning the entire partner lifecycle for small and large marketing partners. If you are a master of relationship-building, a data-driven strategist, and an inspiring leader who thrives on building programs that drive real revenue, we want to talk to you. Can you... - Design and execute cutting-edge influencer marketing strategies that align with our brand and supercharge our partner program's growth? - Lead, mentor, and inspire a team of Partner Program Agents, holding them accountable to clear KPIs and coaching them to build high-value relationships? - Take full ownership of our Agile CRM, ensuring it's used effectively and continuously improving its features to meet the program's needs? - Create compelling scripts and email templates that resonate with prospects and partners, addressing their concerns and guiding them through every stage of the outreach process? - Analyze performance data to craft smart proposals that optimize our campaigns, streamline processes, and maximize ROI? - Manage the operational backbone of the program, from quality-checking new partners to coordinating contracts, payments, and deliverables with flawless attention to detail? - Oversee our social media strategy, guiding our social media manager and approving all posts to ensure brand consistency and engagement? - Build and scale your team by defining a clear plan for hiring, training, and onboarding new talent to meet our future growth? Qualifications - Proven experience in developing and managing successful influencer, affiliate, or partner marketing programs. - Strong leadership and team management skills, with a track record of coaching and developing a high-performing team. - Deep experience with CRM systems (Agile CRM is a plus) and marketing automation. - Exceptional organizational and project management skills, with a keen eye for detail. - Experience overseeing B2C social media strategy and content. - An analytical mindset with the ability to use data to measure ROI and make strategic decisions. - Excellent communication, negotiation, and copywriting skills. Requirements - As a first step in the application process, please take the typing test at typingtest.com (3 mins, medium length). Do not use a different website or typing test; only the test provided here is acceptable. Benefits - We are a team of innovators and builders. - You'll have the autonomy to make a significant impact. - The support of a collaborative team. - The opportunity to build a best-in-class program from the ground up.

Role Description As the Autonomous Systems Architect, you will become the lead architect for growing our current lead generation systems for our 2026 objective. Specifically, we want to grow our offers from a handful to at least 100 by the end of 2026. You will be the guiding force in automating our marketing, collaborating with Senior Marketing Generalists to focus their time effectively. Your primary objective is to build and maintain the marketing infrastructure that allows us to scale from five offers to over 100 by the end of the year. Your responsibilities include: - Workflow Orchestration: Design and deploy complex automations that connect our custom CRM, ad platforms, funnel software, landing pages, payment processors, and other systems. - AI Implementation: Integrate LLMs and AI agents into daily operations to automate creative drafting, data analysis, and customer interactions. - Systemic Optimization: Build systems that automatically initiate "Challenger vs. Champion" tests across all 100 offers. - Rapid Deployment: Create "offer templates" that allow new products to go from concept to live-market testing with minimal human hours required. - Data Architecture: Ensure accurate tracking of LTV, ROAS, and custom metrics like lead value, providing real-time analytics for analysis. - AI Leverage: Utilize expert-level understanding of AI agents and systems to optimize time, tasks, and marketing duties. Qualifications - Proven Systems Experience: 1+ years experience building complex automations. - Technical Proficiency: Expert level in Make.com/Zapier, Claude Code, Codex, AI Prompt Engineering, API integrations, Google Workspace/Apps Script. - Strategic Thinking: Ability to identify bottlenecks that require automation before they materialize. - Attention to Detail: Must be meticulous and detail-oriented, as one broken link can ruin 100 funnels. - Adaptability: A constant learner who researches and stays ahead of the curve in the AI landscape. Company Description