Role Description Leads a team responsible for delivering comprehensive group travel, event, and lodging management services. Oversees administrative operations, financial processes, and reporting functions, ensuring accuracy, compliance, and data-driven decision-making. Interfaces with clients and vendors to build strong relationships and ensure successful planning, sourcing, and execution of group programs. Develops staff capabilities, manages team and individual performance, and drives operational excellence to meet or exceed client expectations while continuously improving processes and standards. Qualifications - EDUCATION: Bachelor’s Degree in business or related field or equivalent combination of education and experience. - EXPERIENCE: 5+ years experience in group travel management contact center environment or closely related industry required with 3+ years experience in direct supervisory role responsible for associate coaching and development. Deep expertise in travel management, products and services. - TECHNICAL/COMPUTER: Solid digital literacy with common business tools including internet, chat and email. Strong skills with MS Office, Google Business Suite or similar. Strong working knowledge and skills of one or more GDS systems and other travel and contact center systems and tools. Knowledge of event registration platforms and attendee management software. - LEADERSHIP: Demonstrated ability to coach and lead others is required as evidenced by prior leadership experience. Experience in handling personnel-related issues and developing and retaining staff. - COMMUNICATION: Communicates effectively and professionally with associates, team members, leadership and clients. Demonstrates active listening and employs professionalism when sharing information. Writes clear and concise emails and written communications. Shows appropriate empathy and creates an environment of trust through communication style. - ENVIRONMENTAL AWARENESS: In tune with external environments including industry, regulatory and legal factors that impact business operations; recognizes and responds to internal organizational structures, requirements and norms. - COACHING: Prior experience effectively managing personnel and uses appropriate feedback and performance correction techniques to develop personnel; administers performance management process correctly. - ANALYTICAL SKILLS: Ability to analyze statistical performance and operational data, develop management summary reports and proactively develop action plans. Working knowledge of contact center operations and key performance metrics. - ETHICS: Demonstrates a high level of integrity and ethics; makes sound decisions in a dynamic and fast-paced business environment; balances needs of the company, client and associate. - ACCOUNTABILITY: Receptive to feedback; coachable; has a personal drive to improve performance. Ability to build plans to accomplish work and achieve goals/objectives and hold others accountable for doing the same. Strong time management and execution skills; focus on clear and realistic action steps; ability to complete duties on time and with urgency as necessary. - RELATIONSHIP BUILDING: Strong ability to build consultative client relationships. Ability to work independently and collaboratively with clients and internal partners. Forges solid and respectful working relationships with team and superiors. - DETAIL AND PROCESS ORIENTATION: Strong process orientation with the ability to identify improvement opportunities; works collaboratively with Company staff on projects that include processes, tools and offering development. Detail oriented with the ability to see the big picture. - CLIENT SERVICE FOCUS: Passionate about client service; genuinely motivated to make a positive impact for others; drives client focus throughout the organization. - EMOTIONAL REGULATION: High emotional intelligence; displays empathy and care appropriately, while effectively managing own emotions; handles emotional conversations well and deescalates when needed; works collaboratively with diverse teams. - PROBLEM SOLVING: Excellent problem-solving skills; ability to develop creative solutions to complex situations. Effectively solves client problems and offers appropriate solutions; makes next steps clear. Excellent judgment and independent decision making within assigned authority levels. - INITIATIVE: Able to proactively identify and address challenges, opportunities or tasks without prompting or explicit direction, demonstrating self-motivation, resourcefulness and a results-driven mindset. Requirements - Accountable for results, metrics, and continuous improvement within primary ownership areas, while supporting cross-functional execution across administrative and support functions. - Provides management and oversight for administrative, financial and other support functions for the Groups team; performs ongoing training as required to maintain standards and mentors team as needed. - Provides leadership, direction, development and on-going feedback to associates including informal coaching, day-to-day direction, goal-setting and biannual reviews; remains engaged and available meeting team’s needs and ensuring team success. - Maintains an active expert level awareness of Company policies, security protocols, compliance requirements and HR requirements as it relates to managing associate groups. - Effectively handles immediate client escalations, solves issues and takes steps to use escalations as a coaching opportunity. - Actively participates in recruitment efforts and candidate interviewing/selection to hire high quality individuals as needed and ensures thorough and effective onboarding of new team members. - Conducts periodic reviews of associate base pay and job level, making recommendations regarding pay increases and promotions. - Embraces Excellence in Client Care for all internal and external client interactions. Benefits - This is a remote position which will be located at the associate’s permanent residence. - Candidates must reside in a state where Travel Incorporated is currently hiring. - Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. - Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com.

• Develop, negotiate and execute site budgets and ensure consistency among sites with multiple Crinetics’ studies • Close collaboration with global CRO partners on site budget template development and negotiation function for Crinetics • Oversee compliance with internal financial policies/SOPs, ICH-GCP compliance, and FMV regulations • Track site budget metrics to measure performance (e.g., start-up timeline acceleration and negotiated cost savings) and drive process improvement • Develop and cultivate strong internal cross-departmental and external relationships • Collaborate cross-functionally with Legal, Finance, and Clinical Operations • Identify risks and mitigation strategies • Other duties as assigned

Role Description Join our team now at Siemens Healthineers as Radiology Services, Director of Operations, USA. Reporting into the Enterprise Services (ES) Radiology Services Team, this is a role well suited to an ambitious professional with a deep understanding of technical and operational execution combined with strong business acumen. Radiology Services is focused on delivering and executing on a portfolio of value-driven offerings powered by Siemens Healthineers that will help transform healthcare delivery for our partners. You will serve as the point of contact and responsible owner of all project management work/operations for both customer engagement as well as internal stakeholders, ensuring technology/service excellence with regards to the concepts developed with and for our customers. In this role, you will also: - Develop and administer clear and concise project management roadmaps/timelines/etc for both internal and external stakeholders. - Maintain consistent and up-to-date Siemens project management tools, content and documents required by Healthineers Compliance and Program Management. - Lead and successfully execute on all operational implementations for each RaaS deployment. - Focus on delivering an exceptional experience through excellent communications and engagement in project management and technical implementation projects (internal and external). - Lead customer relationship development with technical and project management stakeholders across the customer’s organization and gain participation in strategic customer input sessions to identify key requirements and success criteria for services/solutions deployment. - Capture and manage the 'Voice of the Customer' by gathering insights and feedback to inform development and R&D teams, ensuring customer needs and pain points are effectively addressed in future product iterations. - Provide accessible and efficient response to concerns and problems while ensuring continuous improvement in service delivery. - Prepare an annual operational budget to ensure RaaS growth and revenue targets are supported by appropriate headcount/resources. - Support the overarching Enterprise Services Radiology Services Team as needed, contributing to the strategic vision and operational excellence goals. In this role, you will also: - Drive business growth by enabling and working closely with our Siemens Healthineers sales organization. - Ensure contractual requirements are met and performed to a high standard. - Help organize and manage all sales to operations handover processes (PM80). - Develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications. - Enforce adherence to organizational processes, tools, and workflow standards. - Work closely with leadership colleagues to align on goals, vision, and strategy to ensure a positive culture and clear expectations exists across the Team. Working with the broader Siemens Team, you will: - Build appropriate relationships across the organization at all levels to ensure consistent communications on opportunities and strategy. - Serve as an advisor to executive leadership (client and Siemens) and collaborate closely with our cross-functional teams and business partners. - Represent yourself in a manner consistent with Siemens Values and Behaviors. - Work with critical stakeholders to outline risk mitigation plans to close gaps in performance as related to required results. - Analyze customer successes and gaps regarding contractual obligations and required change management obligations. - Support the continued development of communication processes, tools and standards of work that support the delivery of contractual obligations across the RaaS Team. - Work with cross-functional teams to ensure clear communication throughout the enterprise. - Provide accessible and efficient response to concerns and problems. This position may suit you best if you are familiar with what is below, and would like to develop your career with Healthineers: - You have a strong understanding of health system service line operations, especially within radiology departments. - You are results-driven, action-oriented, and passionate about making a positive customer impact while balancing business needs. - You can manage multiple programs/priorities and have strong project management skills. - You have excellent communication and project management skills. Qualifications - Minimum of 5 years of professional experience with a background driving operational execution/project management within the health system industry. - Proven experience in developing and implementing innovative healthcare solutions. - Ability to travel regionally 30% of the time. Requirements - Polished demeanor with strong executive presence. - Strong analytical skills and business acumen (i.e., knowledge of profit and loss centers, balance sheets, capital/operational planning). - Ability to accurately assess key business metrics and situations from a “general manager’s” point of view; effective at structured problem solving and critical thinking. - Strong problem-solving skills and able to implement innovative solutions to customer problems. - Ability to analyze client commercial capabilities, identify root cause and growth tool opportunities. Benefits - Medical insurance - Dental insurance - Vision insurance - 401(k) retirement plan - Life insurance - Long-term and short-term disability insurance - Paid parking/public transportation - Paid time off - Paid sick and safe time

• Partner closely with regional Sales leadership to support a disciplined, metrics-driven operating cadence. • Translate complex sales data into executive-level insights, preparing leadership-facing presentations. • Drive high-impact sales programs including pipeline generation campaigns and regional enablement initiatives. • Support territory optimization, account planning, and renewal tracking to help the NORAM Sales organization. • Support pricing, deal structure review, and approval processes in close partnership with the Sales, Finance, Legal, and Product organizations. • Serve as a project manager for cross-functional business operations initiatives. • Identify and implement AI-enabled tools and process automation.