Role Description Mercier Consultancy MD is looking for a Polish Speaking Consultant to join our team for a video streaming platform based in Greece. This role offers an exciting opportunity to work in a dynamic environment, providing expert assistance to Polish-speaking customers regarding the platform's features and services. You will play a key role in enhancing user experience by delivering knowledgeable support and guidance. - Provide high-quality customer support in Polish for users of the video streaming platform. - Assist customers with inquiries related to account management, content access, and technical issues. - Troubleshoot and resolve user concerns promptly to ensure a seamless streaming experience. - Document customer interactions and issues comprehensively in the CRM system. - Collaborate with internal teams to escalate complex issues and contribute to service improvements. - Stay updated on platform features, content updates, and industry trends to better assist customers. Qualifications - Fluency in Polish (both written and spoken) is essential; knowledge of English is beneficial. - Previous experience in customer service or technical support, preferably in the streaming or technology sector. - Strong communication and problem-solving skills. - Ability to work effectively in a fast-paced and dynamic environment. - Familiarity with CRM systems and general computer proficiency. - Customer-oriented attitude with a passion for helping others. - Willingness to work flexible hours and adapt to team needs. Benefits - Competitive Monthly Salary - 2 Extra Salaries Per Year - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - And Much More...

• Deliver outstanding customer support via chats, emails, and calls • Assist customers with product-related inquiries • Support customers throughout the purchase process • Stay up to date with product changes and updates. • Troubleshoot technical issues over the phone • Maintain deep understanding of client solutions and meet KPI • Communicate with developers and cross-functional specialists

• Lead end-to-end pursuit and sales cycles for large, complex learning transformation deals. • Shape solution blueprints, proposals, and client narratives that position Infosys as a trusted learning transformation partner. • Build relationships with Learning and Talent client stakeholders, and business leaders to identify opportunities for learning innovation and managed growth. • Collaborate across Infosys Consulting, Infosys Ltd, and BPM to integrate learning into broader technology, HR, and business transformation programmes. • Contribute to market visibility through thought leadership and GTM collateral and campaigns. • Oversee design and delivery of complex learning programmes, ensuring high standards of quality, timeliness, and measurable impact. • Act as the executive sponsor and escalation point for delivery teams, ensuring client satisfaction and programme success. • Lead globally distributed teams, leveraging offshore delivery and vendor partnerships effectively. • Drive governance, risk management, and continuous improvement across delivery portfolios. • Manage, lead design and development capability when operating at scale production. Overseeing this talent and ensuring we are pushing boundaries and staying relevant and competitive with regards to design and development standards. • Bring a forward-looking perspective on learning and skills transformation—AI in learning, data-driven skills intelligence, and the shift toward Learning-as-a-Service.

Banking Relationship Advisor II Location: Exton United States Job Category: Contact Center Requisition Number: VIRTU004030 Full-Time Remote Job Description: Job Overview The Virtual Banking Relationship Advisor II reports to the Virtual Banking Manager and is responsible for providing an outstanding experience to Citadel's members, both existing and potential. Your main responsibilities include addressing inquiries and reviewing member relationships to ensure they benefit from our legendary products and services. Additionally, you will work collaboratively with the team to ensure smooth and efficient operations. What will I be doing? As a Virtual Banking Relationship Advisor II, you will address the needs of our members to ensure their experience is truly exceptional. The following tasks must be executed with high fidelity: - Handle member interactions through chat, email, & video calls that lead to a successful outcome and exceptional experience. - Successfully handle and convert sales leads via inbound phone channel from the Call Center. - Evaluate member scenarios through a critical thinking approach to decision-making that ensures a positive & desired outcome. - Perform member service activities for a broad range of products, services, and problem resolution through inbound and digital channels. - Promote credit union products and services, based on account review, while assisting members. - Maintain advanced knowledge level of Citadel's consumer and business product lines to effectively recommend appropriate products and troubleshoot Citadel's services. - Collaborate with team members to achieve overall contact center goals and objectives. - Consistently achieve or exceed member experience and production metrics. - Continuous education on industry trends and best practices. - Meet and comply with all the requirements set forth in the SAFE Act including but not limited to successful completion of the required background checks. - Perform other duties as assigned. This position can be hybrid or remote. What we are looking for? The Virtual Banking Relationship Advisor II represents Citadel by working on behalf of our external and internal members. To successfully fill this role, you should meet and maintain these skills and values: - High school diploma; College degree preferred. - 2-4 years of retail and/or contact center experience is required. - Proficient knowledge and understanding of contact center technologies and data analysis. - Proven track record of delivering exceptional service. - Proven track record of strong goals performance. - Exceptional communication and interpersonal skills. - The ability to work under pressure. - Integrity, Accountability, and Resiliency. - A fluent English-speaking person.