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Support-as-a-Service that helps companies scale faster by taking care of their customers’ needs.
Product Support Consultant, Water Solutions
Location
Colombia
Posted
29 days ago
Salary
0
Seniority
Junior
Job Description
Product Support Consultant, Water Solutions
SupportYourApp
• Deliver outstanding customer support via chats, emails, and calls • Assist customers with product-related inquiries • Support customers throughout the purchase process • Stay up to date with product changes and updates. • Troubleshoot technical issues over the phone • Maintain deep understanding of client solutions and meet KPI • Communicate with developers and cross-functional specialists
Job Requirements
- Excellent English (C1 for both written and spoken is a must)
- 1+ year experience in customer support
- Strong verbal communication skills
- Previous experience with a wide product range
- Comfortable using technical terminology and guiding customers through troubleshooting steps
- Pre-sales experience
- Attention to details
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits
- Flexible schedule
- Opportunity to cooperate fully **remotely**
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
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