Banking Relationship Advisor II Location: Exton United States Job Category: Contact Center Requisition Number: VIRTU004030 Full-Time Remote Job Description: Job Overview The Virtual Banking Relationship Advisor II reports to the Virtual Banking Manager and is responsible for providing an outstanding experience to Citadel's members, both existing and potential. Your main responsibilities include addressing inquiries and reviewing member relationships to ensure they benefit from our legendary products and services. Additionally, you will work collaboratively with the team to ensure smooth and efficient operations. What will I be doing? As a Virtual Banking Relationship Advisor II, you will address the needs of our members to ensure their experience is truly exceptional. The following tasks must be executed with high fidelity: - Handle member interactions through chat, email, & video calls that lead to a successful outcome and exceptional experience. - Successfully handle and convert sales leads via inbound phone channel from the Call Center. - Evaluate member scenarios through a critical thinking approach to decision-making that ensures a positive & desired outcome. - Perform member service activities for a broad range of products, services, and problem resolution through inbound and digital channels. - Promote credit union products and services, based on account review, while assisting members. - Maintain advanced knowledge level of Citadel's consumer and business product lines to effectively recommend appropriate products and troubleshoot Citadel's services. - Collaborate with team members to achieve overall contact center goals and objectives. - Consistently achieve or exceed member experience and production metrics. - Continuous education on industry trends and best practices. - Meet and comply with all the requirements set forth in the SAFE Act including but not limited to successful completion of the required background checks. - Perform other duties as assigned. This position can be hybrid or remote. What we are looking for? The Virtual Banking Relationship Advisor II represents Citadel by working on behalf of our external and internal members. To successfully fill this role, you should meet and maintain these skills and values: - High school diploma; College degree preferred. - 2-4 years of retail and/or contact center experience is required. - Proficient knowledge and understanding of contact center technologies and data analysis. - Proven track record of delivering exceptional service. - Proven track record of strong goals performance. - Exceptional communication and interpersonal skills. - The ability to work under pressure. - Integrity, Accountability, and Resiliency. - A fluent English-speaking person.

Title: Consultant Location: San Jose United States - Practices Management - Contract Type Contractor - Remote jobs Yes - Sub Practices Consultant Job Description: Akkodis is seeking a Consultant for a Contract with a client in San Jose, CA (Remote). This role requires strong hands‑on experience with Terraform, Ansible, and scripting (Python/Bash) to build and manage CI/CD pipelines, implement infrastructure‑as‑code, and embed security and compliance into release workflows. Rate Range: $53/hour to $56/hour; The rate may be negotiable based on experience, education, geographic location, and other factors. Consultant Job Responsibilities include: - Develop, maintain, and enhance secure, repeatable CI/CD pipelines to support continuous delivery. - Implement and manage infrastructure‑as‑code using Terraform, Ansible, and scripting languages such as Python and Bash. - Integrate security, compliance, and policy controls into build, test, and release workflows (DevSecOps). - Automate infrastructure provisioning, configuration management, and deployment across cloud and on‑prem environments. - Monitor, troubleshoot, and optimize systems and deployments using observability and logging tools (e.g., Prometheus, Splunk, ELK). - Collaborate with development, platform, and security teams to improve reliability, performance, and operational resilience. Required Qualifications: - Bachelor’s degree in computer science, Information Technology, Engineering, or a related technical discipline preferred. - 6–8+ years of experience in DevOps, DevSecOps, or infrastructure automation roles. - Strong hands‑on experience with Terraform, Ansible, and scripting languages (Python/Bash) in production CI/CD and infrastructure‑as‑code environments. - Proven expertise supporting secure, scalable cloud and on‑prem infrastructure with solid knowledge of CI/CD tools, Linux systems, and security/compliance best practices. If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Ritesh.Kumar@akkodisgroup.com. Pay Details: $53.00 to $56.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: - The California Fair Chance Act - Los Angeles City Fair Chance Ordinance - Los Angeles County Fair Chance Ordinance for Employers - San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• Partner with Account Executives to support sales opportunities. • Engage with customer stakeholders to discover and refine identity and security challenges. • Deliver compelling technical demonstrations of SailPoint solutions. • Design solution approaches aligned to customer environments. • Support proof-of-value engagements and technical evaluations. • Translate technical capabilities into meaningful business outcomes. • Collaborate with partners and internal teams across sales, product, and engineering.

Your role at DynatraceThe Benefits Advisor I support the administration of core insured and retirement benefits across the APAC region. This role is responsible for processing all new enrollments and employee benefit changes throughout the benefits lifecycle, ensuring accuracy across HR systems, vendor platforms, payroll, and invoices. The position partners closely with HR Business Partners, Payroll, Finance, Accounts Payable, and benefits vendors to deliver timely, accurate, and compliant benefits administration. Key Responsibilities: - Benefits Administration (Lifecycle Support) - Provide day-to-day administrative support for core insured benefits across APAC, including medical, life, disability, retirement, and work‑life programs. - Process all new benefit enrollments and employee changes, including life events, eligibility updates, and terminations, ensuring timely and accurate execution. - Support benefits administration from hire to exit, including ongoing maintenance and annual renewal activities, under guidance from senior team members. - Ensure benefit transactions comply with country specific plan rules, vendor requirements, and internal policies. - Assist with annual enrollment activities, audits, and data validation efforts. - Vendor & Stakeholder Support - Act as an operational point of contact for benefits vendors and brokers related to enrollment updates, data exchanges, and invoice inquiries. - Respond to routine employee and HR Business Partner inquiries, escalating complex cases as needed. - Coordinate with Payroll teams to support accurate benefit deductions, contributions, and retroactive adjustments. - Partner with Accounts Payable and Finance to support vendor invoice processing and payment timelines. - Invoice Reconciliation & Financial Support - Perform invoice reconciliation for benefits vendors by validating charges against enrollment data, eligibility records, payroll deductions, and supporting documentation. - Identify, track, and research billing discrepancies, supporting resolution in collaboration with vendors, Payroll, and Finance. - Monitor invoice status and assist with accruals and month‑end and year‑end close activities. - Maintain documentation to support audits and internal financial reviews. - Data, Systems & Reporting - Maintain accurate benefits data related to enrollments and changes in HRIS and vendor systems. - Prepare standard reports on enrollments, participation, and benefits costs. - Utilize Microsoft Excel (including formulas, pivot tables, and data validation) to support reconciliations and reporting. - Follow established procedures to ensure data quality and operational consistency. - Technology & Continuous Improvement - Use Microsoft tools (Excel, Outlook, SharePoint, Teams) to manage daily tasks and documentation. - Apply approved AI‑enabled tools (e.g., Copilot or similar automation tools) to improve efficiency and data accuracy. - Contribute to process documentation, standard operating procedures, and continuous improvement initiatives. What will help you succeed - Required Qualifications & Experience - Bachelor’s degree in Human Resources, Business, Finance, or a related field. - 2–4 years of experience in benefits administration, HR operations, payroll support, or financial reconciliation. - Experience processing new enrollments and ongoing benefit changes for insured and/or retirement plans. - Hands-on experience with invoice reconciliation and coordination with Finance or Accounts Payable. - Strong working knowledge of Microsoft Excel and Microsoft Office applications. - Experience using HRIS, payroll systems, and/or benefits vendor platforms. - Exposure to AI tools or automation in HR or operations is a plus. - Skills & Competencies - High attention to detail and accuracy. - Ability to manage transactional work across multiple countries and vendors. - Basic analytical and reconciliation skills involving payroll and benefits data. - Clear, professional written and verbal communication skills. - Ability to follow established processes while identifying opportunities for improvement. - Professional handling of sensitive and confidential information. - Preferred Qualifications - Experience supporting APAC benefits or working in a multinational or shared‑services environment. - Familiarity with EMEA benefits compliance practices. - Experience using SAP SuccessFactors, particularly Employee Central and/or Benefits functionality. - Interest in learning and applying technology and AI to streamline HR operations. Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. - Over 50% of the Fortune 100 companies are current customers of Dynatrace.