Role Description The National Accounts Manager (NAM) is responsible for the retention and growth of assigned strategic accounts, which might entail regional or national fleets or other target customers. The role must capture revenue growth, enhanced profitability and increased customer loyalty and satisfaction in accordance with the company’s strategic sales and profit goals. - Establish clear and measurable growth goals for each national account and create a business plan or roadmap to meet or exceed the National Account sales and profit objectives. - When necessary, work with Engineering to develop custom solutions to meet the customer’s specifications. - Coordinate communication between the customer and internal supporting departments. - Work with customers and supporting vendors to provide adequate forecasting to Operations when a potential order could impact capacity or require the addition of a new cell to produce a high quantity of bodies for a new contract or customer. - Develop comprehensive knowledge of the competitive landscape, including product offerings, locations, marketing messages, services, etc., and communicate competitive, market and other appropriate information on a timely basis to the Director of Distribution Sales and other key leaders. - Generate ideas to improve internal and external processes to achieve higher performance in safety, quality, delivery, or cost for internal resources or the external customer. - Balance customer requests versus internal capabilities to ensure that unreasonable expectations for cost, lead-time, etc. are not promised to the customer. Qualifications - Bachelor’s degree in a Business, Marketing or a related field, or extensive practical experience. - Three (3) to six (6) years’ experience in outside sales. - Experience selling to national accounts preferred. - Minimum of three (3) years of outside sales experience with a focus in the heavy equipment and crane industries. - Manufacturing industry or background experience preferred. - Computer skills in Excel, Word, Outlook, SalesForce and PowerPoint. - Excellent oral, written, presentation, interpersonal and telephone skills. - Demonstrated ability to foster strong relationships with clients. - Demonstrated ability to navigate through long and extended sales cycles. - Demonstrated ability to manage an outside territory with little supervision. - Must possess outstanding time management skills. - Able to learn and retain product specific information to advise customers on product selections and requirements. Benefits - Comprehensive benefits package including Medical, Dental, Vision and Life. - 401(k) Savings Plan with Company Match. - Paid Parental Leave. - Tools Purchase Program. - Tuition Reimbursement. - 10 Paid Holidays. - Generous Footwear, Eyewear, and Safety Equipment Discount Program. - Paid Training and Development Programs.

Role Description This network-wide position, under the direction of the Pre-Access Manager, Kettering Health is responsible for facilitating the patient intake process by performing accurate data entry of patient demographic and insurance information for patients scheduled for admission, pre-admission, and outpatient services. - Reviews insurance benefits, authorizations/referral information, and upfront patient appropriate liability when required at each encounter to ensure accurate and complete billing. - Provides exceptional customer service to patients, providers, and all other departments. - Demonstrates through behavior Kettering Health’s mission, vision, and service standards as outlined in the organization’s training. - Maintains competence and uses critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s). - Adheres to all established workflows, scripting, and department greetings. - Creates delightful customer experiences by setting proper expectations and consistently following through with end-users. - Documents all interactions and consistently updates consumer records in the relevant technology system(s). - Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, and helpfulness. - Achieves individual key department performance objectives such as quality assurance and productivity. - Maintains knowledge of Pre-Access and Kettering Health offerings to provide exceptional services. - Handles sensitive matters courteously and with professionalism, escalating with leadership when appropriate. - Adheres to department policies and procedures and HIPAA regulations. - Performs other duties as assigned by department leaders. Qualifications - High school diploma required. - One-year customer service experience required. - Previous registration/medical office experience preferred. - Demonstrated competency in working in teams and ability to effectively communicate with all levels. - Proficient in computer skills and phone skills. - Ability to function in a high-paced, often stressful environment while maintaining a respectful, caring, and professional manner. - Must have the ability to perform as a collaborative team member. Requirements - Ability to articulate the mission of Kettering Health and Pre-Access. - Strong attention to detail and ability to take initiative to resolve inquiries and issues. - Demonstrated personal commitment to promoting and providing excellent customer service. - Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues. - Exhibits desire to continuously learn, improve service delivery, and work in a team environment. - Ability to listen and document notes simultaneously. - Ability to read, analyze, and interpret verbal and written instruction. - Maintains high energy and positive attitude. - Ability to remain calm under pressure. - Adapts to change and balances multiple priorities in a fast-paced environment. - Demonstrates regular, consistent, and punctual attendance. - Effective communicator in English, both orally and in writing. - Computer Proficiency: Microsoft Office Suite programs and basic keyboard typing skills. - Technological aptitude to accomplish additional programs and technologies, including CRM, telephony, electronic health records, and other potential systems. Company Description Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.

Role Description The K-12 Client Relationship Manager serves as a dedicated client champion and trusted advisor, responsible for building strong, enduring partnerships that drive client satisfaction, retention, and long-term growth within the K-12 Prometric Pathways business. Acting as the voice of the client within K-12 Prometric Pathways, the Client Relationship Manager ensures alignment across teams, proactively manages the client experience, and identifies opportunities to strengthen value delivery. The primary measure of success in this role is the timely and successful completion of client renewals. This role develops deep relationships with key stakeholders, anticipates client needs, and orchestrates cross-functional resources to ensure service excellence. The Client Relationship Manager plays a central role in driving renewals, mitigating risk, and positioning Prometric as a strategic partner. Key Responsibilities - Client Renewals & Retention (Primary Focus) - Own the end‑to‑end renewal process for assigned K‑12 clients, ensuring contracts are renewed accurately and on time. - Partner with the K-12 leadership team to align on renewal timelines, value messaging, and growth opportunities. - Identify and surface expansion opportunities that emerge from ongoing client interactions and ensure proper internal coordination. - Monitor competitive activity and proactively position Prometric’s differentiated value. - Client Relationship Management - Serve as the primary advocate for assigned K-12 clients, ensuring their goals and priorities are clearly understood and represented internally. - Build and maintain strong, trust-based relationships with client stakeholders at multiple levels, including state, district, and school level accounts. - Establish a consistent cadence of engagement (business reviews, performance discussions, executive touchpoints) to strengthen partnership and increase renewal likelihood. - Proactively identify and address client concerns before they escalate, maintaining high satisfaction and loyalty. - Organizational Alignment & Service Delivery Oversight - Partner cross-functionally within K-12 Prometric Pathways and the greater company to ensure consistent, high-quality delivery. - Track and ensure fulfillment of contractual commitments, service‑level agreements (SLAs), and key deliverables. - Elevate client feedback and insights to inform continuous service improvement. - Client Management & Operational Excellence - Support forecasting and pipeline visibility in partnership with K-12 leadership. - Maintain accurate account documentation, renewal tracking, and opportunity management within Salesforce and related systems. - Provide structured updates and reporting to both clients and internal leadership. Qualifications - BA/BS degree or equivalent combination of education and professional experience. - 2 years of experience in a client‑facing, project coordination, program support, or customer service role. - Experience in K-12 environments and understanding of how K-12 instructional systems operate. - Willingness to ask questions, seek clarification, and engage constructively in conversations to ensure shared understanding. - Strong organizational skills with the ability to manage multiple accounts and competing priorities. - Exceptional written and verbal communication skills, with the ability to engage both operational and executive audiences. - Experience working with SLAs, contracts, and performance metrics. - Ability to navigate cross-functional environments and influence without direct authority. - Occasional travel (less than 30%). Preferred Qualifications - 3 years of experience in client success, account management, customer advocacy, or relationship management roles managing complex service solutions or comparable experience. - Demonstrated success building long-term client relationships with school district executives and driving renewals. - Proficiency with CRM systems (e.g., Salesforce). Benefits

Role Description The role of the National Key Account Manager (KAM) is the critical link between the Strategic Insurance Partner/Client and the Fix Network (FN). Fundamental to this role is anticipating and understanding the customer needs, and liaising and advocating within FN to manage and deliver on expectations that would satisfy those needs, at reasonable economic cost to FN. The KAM will be responsible for working with a specific Strategic Insurance Partner and be the lead point of contact for all key client matters, anticipate the partner’s needs, work within the company to ensure deadlines for the partner are met, and help the partner succeed. The successful KAM should be able to analyze data and sales statistics and improve business and marketing strategies. Core Competencies - Adaptability - Analytical - Customer Focus - Communication - Decision Making - Negotiation - Networking and Relationship Building - Problem Solving - Results Orientation - Strategic Thinking - Team Work - Results-oriented Job Duties - Development with Strategic Insurance Partner of a MAP (Mutual Action Plan) process which enables the performance objectives of both the Strategic Insurance Partner and FN. This plan should include: - Annual Volume targets - Regional plans - Organizational development objectives - Training and learning objectives - KPI scorecards & performance targets - Rebate reconciliation - Team coordinate - Market prioritization - Strategic event planning - Develop and build relationships with the Strategic Insurance Partner’s leadership team, regional vendor management, market adjusters. - Develop 3 X 3 relationship management plan involving key team members at FN (Operations, Marketing and development team) to secure solid long-term connections with the Strategic Insurance Partner. - Develop and deliver sales presentations in a professional and effective manner by: - Making regular sales calls to develop relationships - Acting to close deals and finalize contracts - Meeting established KPIs - Scorecards & performances management, volume target review, Mutual action plan review & Update. - Work with Strategic Insurance Partner to identify market gaps & opportunities based on volume versus actual market shares and present monthly/quarterly updates to RVPs to help identify potential growth market opportunities. - Coordinate and facilitate monthly, quarterly strategic review meetings between the Strategic Insurance partner & Fix Network. - Market review & Analysis - Market Rate Benchmarking & Analysis - Consult with VP of Sales on new and existing initiatives regarding the Strategic Insurance Partner. - Responding to Requests for Proposals and/or presenting customized value-based proposals to our Strategic Insurance Partner. - Working with account management and customer service teams on retention initiatives. - Provide leadership that promotes interpersonal trust; encourages productivity and responsiveness for growth and department direction. - Develop networks and build partnerships with senior/executive management; collaborate with other departments; serve as a consultant to business partners; and find common ground among the diverse interests of employees and business partners. - Communicate with Senior Management on Sales initiative, strategies, direction of program, products, and services. - Guidelines updates on FN Hub through operation & communication to Strategic Insurance Partner. - Visible leadership within assigned shops to understand market trends and challenges. - Respond in a timely manner to the needs of the Strategic Insurance Partner while maintaining a high standard of quality. - Maintain confidentiality of records, files, and correspondences. - Strive to continually improve the services and products of the organization; evaluate the organization’s practices to identify ways to operate more effectively and efficiently and address underlying customer needs. - Identify and develop positive working relationships with internal and external customers that are built on trust and integrity. Manage difficult or emotional customer situations. - Maintain clear focus on customer satisfaction; act when needed to meet the expectation of the customer and solicit feedback to improve service. - As required, oversee the work of one or more employees indirectly based on market. - Other related duties as required. Qualifications - Bachelor’s degree in business administration or a related field will be considered an asset - Five to ten years’ experience of collision repair operations. Significant experience in managing key or complex accounts is mandatory. - High level of initiative, dependability, and self-motivation - Collision operations experience/knowledge - Insurance collision repair knowledge - Understanding of Insurance/repair facility KPIs - Proficient in Excel, Power Point, Word usage - Sales experience with demonstrated negotiation and marketing skills - Ability to use long term perspective, acts as a trusted advisor - Key attributes/behaviors for successful execution of the position are: - Customer value oriented - Effective communication with wide and diverse audiences - Professional demeanor - Composed - Entrepreneurial - Bilingual capability - Matrix /Relationships - Motivate/Influence - Leverage resources - Leader - Thinker / analytical ability - Perseverance - Passion - Challenges status quo Work Conditions - Travel is required for this role - Ability to attend and conduct presentations - The salary for this position starts at $105,000