Role Description The Sr. Specialist, FIU is responsible for managing an ongoing fraud queue to detect and prevent fraudulent transactions, reviewing suspicious accounts using internal and external fraud tools, and taking action in accordance with policies and procedures. They research and analyze data to detect fraudulent activities, track and monitor high-volume fraud trends, and escalate issues to leadership. Through case reviews, they analyze fraud trends, provide recommendations for process improvements, and gather evidence for investigations. The role also involves interacting with members over the phone, performing Enhanced Due Diligence (EDD) reviews, monitoring high-risk members for AML risks, preparing Currency Transaction Reports (CTR), and other related tasks as needed. Responsibilities - Manage an ongoing fraud queue to detect and prevent fraudulent transactions. - Review suspicious accounts using internal and external fraud tools, and take action in accordance with policies and procedures. - Research and analyze data to detect fraudulent activity such as potentially false information, identity theft, and potential collusion with company employees in originating fraudulent loans. - Track and monitor high-volume fraud trends and escalate to leadership. - Analyze fraud trends through case reviews and provide recommendations for process improvements or procedures related to fraud mitigation strategies. - Gather and analyze evidence, including transaction records, communication logs, and other relevant information. - Interact over the phone with members to assist with fraud-related challenges or investigations as needed (inbound calls). - Conduct outbound calls to contact applicants as required by processes (FACTA calls). - Perform timely Enhanced Due Diligence (EDD) reviews in accordance with established procedures. - Continuously monitor high-risk members to identify, assess, and mitigate potential AML risks, including suspicious activity investigations, currency transaction reporting, and global sanctions screening. - Prepare Currency Transaction Reports (CTR). - Additional responsibilities as requested. Requirements - 3+ years of professional experience, including 1+ years conducting fraud operations and/or AML, KYC document reviews. - Bilingual English/Spanish (Written and Oral) is highly preferred. - Knowledge of KYC/AML, fraud and risk management strategies and principles. - Ability to analyze, summarize, and communicate findings and issues drawn from facts. - Knowledge of, and experience utilizing fraud investigative techniques and practices. - A keen eye for detail and self-driven; a high degree of independence is necessary to succeed. - Problem-solving and analytical skills required. - Exceptional interpersonal skills. - Demonstrate a strong work ethic and professional integrity. - Excellent oral and written communication skills. - Excellent organizational skills. - Ability to execute with a sense of urgency. - Ability to resolve complex issues. - Experience in answering customer inquiries and providing a positive exceptional customer experience. - Strong knowledge of desktop computer applications, such as Microsoft Word, PowerPoint, and Excel. Company Description Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually.

Title: Billing Specialist Location: IA-Ankeny Type: Full-Time, Hybrid Job Description: Position Summary The Billing Specialist is responsible for performing specified financial tasks in support of the day-to-day operations of the Billing/Revenue Cycle Department.We’re looking for someone with a strong internal drive to solve problems, drive collections, is a team player, and ensure every claim is handled with care and urgency. PTO and benefits available after 30 days of employment. Following training, this will be a hybrid position offering the opportunity to work 3 days in the office and 2 days remotely each week. Position Responsibilities may include, but not limited to - Create billing reports of assigned agencies - Submit accounts receivable claims and/or invoices for weekly/monthly billing of assigned agencies - Reconciliation of assigned state or local agencies - Research and resubmit of billings to assigned agencies - Review quality assurance of all referrals or updated clients from assigned state or local agencies - Make outbound & inbound calls, emails to assigned state or local agencies with the purpose of securing correct information regarding new referrals, updated clients, and billings - Responsible for executing complex billing tasks, mentoring junior staff, and leading cross-functional initiatives - Reduce payment agency backlog - Perform in-depth audits of project data to identify and resolve billing discrepancies - Demonstrate successful performance through accuracy, timeliness, and customer satisfaction metrics - Utilize advanced Excel functions (e.g., VLOOKUP) and reporting tools in CRM and SharePoint - Manage complex billing scenarios including denials, rejections, and aging accounts - Collaborate with Posting teams to resolve discrepancies and support month-end close - Prepare and submit electronic claims, paper claims, and invoices (CMS-1500, UBs, invoices, and payer portals, etc.) - Resolve claim rejections timely and resolve claim denials through research, appeals, claim corrections/resubmission, and follow-up with health plans - Ensure accurate and compliant billing, following specific regulations of multi-state Medicaid and MCO’s,Medicare Advantage, and Older Americans Act programs - Responsible for ensuring aged outstanding balances of assigned payers is kept within department standards - Participate in process improvement initiatives. Collaborate across teams to resolve issues, claims denials, and aging - Other tasks as assigned, including but not limited to, assisting with projects that impact collections or write offs

• Review and approved customer account set up in compliance with company standards ensuring all required billing are details on file • Review contracts, purchase orders, and billing terms, and accurately capture billing details in the management information system (MIS) • Prepare accurate and timely invoices and submit them through multiple billing portals • Maintain clear communication with the project accountant team lead and the digital innovation CSM/FSR team via email and messaging portal • Process expense transfer to the correct accounts within the MIS and ensuring proper approval and maintain a clear audit trail • Support the Project Accountant team lead and Digital Innovation CSM/FSR team in coordinating and monitoring billing and collection • Process billing voids and write-offs with appropriate approval • Maintain accurate customer account records, including invoices and contract documentation • Initiate and manage customer account close-outs to ensure all MIS records are complete and accurate • Review and monitor customer record updates in the CRM system, ensuring supporting documentation aligns with MIS billing records • Accurately process payment and follow up with the relevant internal teams where necessary • Monitor collections, maintain AR ledger comments, and engage directly with customers when required • Escalate unresolved collection matter (60+ days outstanding) to the Project Accountant Team Lead and Digital Innovation CSM/FSR team • Ensure compliance with the CSP process • Participate in company wide initiatives, including quality assurance and continuous improvement.

• Review contracts, purchase orders and billing details, enter accurate information into the MIS • Prepare and submit invoices via multiple portals • Monitor collection account files, contract documentation, and account close-outs. • Coordinate with Project Accountant Team Lead, Digital Innovation CSM/FSR team, ARM and Risk Management teams • Support quality assurance, continuous improvement initiatives and other duties as assigned • Prepares and submits invoices through various billing portals