Zift Solutions

Role Description Unifyr is looking to expand our Operational team and Engineering with an individual with an interest in Reporting and Data Analysis and a drive for helping organizations get the most out of their data and technical resources to assess customer performance. As BI Analyst in the Operational team, you'll be responsible for identifying the key metrics and source data required to assess customer performance and build the necessary queries, reports and dashboards for Operations and Service to use in their day-to-day operations. This specialized role requires an individual with a solid knowledge of relational databases and administration of enterprise software platforms. Good interpersonal skills and the ability to work on multiple concurrent small projects. The role would suit a recent graduate with either an IT, mathematics, statistics, or related discipline, who is experienced with data analysis tools such as SQL and Excel and report visualization tools such as Tableau, Looker, etc. Qualifications - BA or BS from accredited university in an IT or mathematics and statistics related discipline or equivalent business experience. - Previous experience with RDBMS and SQL writing skills. - Proficient with Microsoft Excel and/or Google Sheets. - SQL: 1 year of experience or related coursework. - Experience with data visualization and charting tools. - A familiarity with web-based enterprise software. - Sound judgment and mature approach to work. - Good organizational skills and project management. - Self-Starter with the ability to think critically in order to solve problems or meet requirements. - The ability to multi-task and perform effectively under pressure. - Fluent written and spoken English. - Legally allowed to work in the country of residence. Requirements - Assist the Operations and Engineering team in identifying key metrics and KPIs to assess customer performance. - Learn the available data sources and structures both within the Unifyr platform stack and other solutions such as Attio & Zendesk, etc. - Become proficient with Looker, a SaaS Business Intelligence platform. - Build reports in Looker against the available data to meet the needs of the metrics and KPIs identified. - Delivery of customer requested dashboards and reports. - Support other Unifyrs in their reporting endeavors. Company Description At Unifyr, we are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin or ancestry, religion or creed, sex, sexual orientation, gender identity, age, marital status, disability, genetic information, citizenship, veteran status, reprisal or any other legally recognized basis or status protected by federal, state, or local law. This job description is a summary of primary duties and responsibilities of the role. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. There may be additional duties as required.

Role Description Unifyr is looking for an individual to join our Partner Support team, someone who is passionate about customer service. Support specialists are responsible for triaging, troubleshooting, and resolving support requests from customers and partners. Unifyr believes customer support differentiates us from our competition, and we are looking for a full-time support specialist who is focused on delighting our customers with outstanding support. Role Responsibilities: - Deliver excellent customer support and manage support requests from initial logging through to closure within published SLAs (Service Level Agreement’s). - Obtain broad knowledge of all products and existing customer customizations. - Triage inbound support requests and communicate with customers and partners. - Analyse technical issues and provide training, resolution, and/or escalation to Level 2 as appropriate. - Collaborate with other team members to create and update both customer-facing and internal documentation. - Create and modify business processes relating to customer support. - Act as customer advocate within Unifyr to ensure that Unifyr always achieves excellent customer satisfaction ratings. Qualifications - 3+ years’ experience in the software industry or related field. - Tech-savvy with a familiarity with web-based enterprise software. - Dedicated to exceptional customer service with a passion for customer satisfaction. - Excellent written and spoken communication skills. - Ability to clearly, accurately and logically describe complex processes. - Ability to multi-task, manage time effectively, and exhibit a sense of urgency. - Tenacious problem solver with the strong desire to know how things work. - Ability to interpret and apply information from multiple sources to solve a problem. - Attention to detail, strong sense of ownership, and deadline focused. - Enthusiastic about working in a team and motivated by contributing to the team’s success. - Ability and desire to collaborate with other teams to optimize documentation. - Proficient with Google workspace preferred. - Must be legally authorized to work in country of employment. Preferred Qualifications - BS/BA in Information Technology or related field, or equivalent experience in the software industry. - Familiarity with Salesforce and/or MS Dynamics, preferred. - Knowledge of HTML5, CSS3, jQuery, preferred. - Experience in the following code is preferred: Java web services for new backend implementations, Frontend: JavaScript, HTML, CSS, Bootstrap, and MS SQL Server – as the database.

Role Description We are looking for a capable Senior Strategic Sales Advisor to build up Uniyr’s business activities in North America. The Senior Strategic Sales Advisor will work closely with our clients, partners, and cross-functional internal teams to drive sales and revenue growth. This role focuses on understanding client needs, crafting strategic sales proposals, and working to close high-value deals. The ideal candidate will possess a strong sales background, with a proven ability to strategize, negotiate, forecast, and close sales. Your role is pivotal in fostering long-term relationships with clients, ensuring that our technology not only aligns with but also propels their business objectives. Responsibilities - Engage with enterprise-level clients to understand their business challenges, objectives, and requirements related to channel sales and marketing. - Conduct in-depth discovery and requirements analysis sessions to identify pain points and opportunities for leveraging our channel management software. - Articulate the value proposition of Unifyr’s software suite and demonstrate how it can address client needs and deliver measurable business outcomes. - Develop and deliver compelling sales presentations, demonstrations, and proposals tailored to the specific needs of enterprise clients. - Accurately forecast deal closures, pinpointing both the timing and estimated value, to ensure precise revenue forecasting and strategic planning. - Proactively perform outbound demand generation activities fitting for a senior sales role to drive the sales pipeline and generate qualified leads and opportunities. - Collaborate closely with cross-functional teams, including sales, customer success, marketing, and product development, to ensure the successful implementation and adoption of our solutions. - Stay current with industry trends, emerging technologies, and competitive landscape to provide informed insights and recommendations to clients. - Build and maintain strong relationships with key stakeholders, serving as the primary point of contact and trusted advisor throughout the sales cycle. - Drive revenue growth by identifying upsell and cross-sell opportunities within existing client accounts. - Meet and exceed assigned sales targets and contribute to the overall sales team's success. - Mentor and guide other sales advisors, promoting best practices and sharing insights. Qualifications - Minimum 5 years in B2B SaaS Sales or equivalent experience in channel sales, channel marketing or strategic channel strategy consulting, preferably in the software or technology industry. - History of achieving or exceeding sales targets. - Demonstrated ability to establish and maintain effective business relationships. - Knowledge of channel sales and marketing dynamics. - Familiarity with CRM systems. Requirements - *** NO AGENCIES ***

Role Description Unifyr is looking for an individual to join our Partner Support team, someone who is passionate about customer service. Support specialists are responsible for triaging, troubleshooting, and resolving support requests from customers and partners. Unifyr believes customer support differentiates us from our competition, and we are looking for a full-time support specialist who is focused on delighting our customers with outstanding support. - The Level 2 Support Specialist will have good knowledge of the company products and existing customer customizations to provide support and solutions. - Analyse technical issues to determine a root cause and resolve these; where necessary, pass the issue to the product development team for more advanced bug fixes. - Escalate and manage tickets within development team sprints. - Work closely with level 1 team members to deliver fast effective resolution to cases. - Ensure the bug-fix and release process is in line with committed fix dates for customer issues. - Create and modify business processes relating to customer support. - Act as customer advocate within the company for their assigned accounts, to ensure that Unifyr achieves excellent customer satisfaction ratings at all times. Secondary role: Operations Manager - Operations Management provides proactive oversight support to all ticketing as the primary contact offering existing case escalation, prioritization, and cross departmental coordination. - The service offers customers a holistic view of cases in action via regular meetings to discuss status and provide feedback. Day-to-Day Responsibilities: - Oversight of Customer Tickets, ensuring smooth progression. - Engaging other teams to update customers and expedite the resolution time. Qualifications - 2+ years’ experience in a customer support role. - Attention to detail, demonstrated follow through and deadline focused. - Fluent written and spoken English. - Enthusiastic about working in a team and motivated by contributing to the team’s success. - Demonstrated flexibility and commitment. - Sound judgment and mature approach to work. - A familiarity with web-based enterprise software. - The ability to multi-task and perform effectively under pressure. - The ability to translate technical analysis to plain English. - Experience working with SQL/RDBMS. - Ability to diagnose technical issues quickly and accurately. - Understanding of coding practices and structure. - Must be legally authorized to work in country of employment. Requirements - BS/BA in Information Technology or related field, or equivalent experience in the software industry (preferred but not required). - Familiarity with Salesforce and/or MS Dynamics (preferred). - Knowledge of HTML5, CSS3, jQuery (preferred). - Experience in the following code is preferred: Java web services for new backend implementations, Frontend: JavaScript, HTML, CSS, Bootstrap, and MS SQL Server – as the database. Company Description