AssuranceAmerica

• Design, develop, and maintain Property & Casualty pre-licensing courses aligned with state exam requirements • Create and update continuing education (CE) courses to meet regulatory standards and industry trends • Translate complex insurance concepts into clear, engaging, and easy-to-understand content, including scripts, assessments, and interactive learning modules • Develop exam-style questions that reflect state testing formats (e.g., Pearson VUE, PSI) • Ensure all course materials comply with state insurance department guidelines and filing requirements • Collaborate with subject matter experts, compliance teams, and leadership to ensure accuracy and relevance of content • Conduct course reviews and updates to maintain accuracy with regulatory and industry changes • Analyze learner performance data to improve course effectiveness and outcomes

Role Description The Liability Adjuster III is responsible for a caseload consisting of complex coverage and liability issues, any claims involving serious injuries, and files in litigation. This position requires thorough and complete investigations to gather sufficient information and knowledge of our policy language to make proper coverage and liability decisions with guidance from their supervisor. Adjusters must also be able to develop exposures and evaluate injury claims fairly and equitably based on the damages, as well as the insurance contract and venue, and in accordance to company policies and applicable state laws. Key Responsibilities - Investigate and evaluate coverage, liability and damages in handling of all lines of coverage for personal automobile policies. - Evaluate and negotiate fair and equitable settlements and obtain proper closing documents. - Maintain proper reserves on all pending claims. - Maintain current diary on all claims and review and address mail as outlined in departmental goals. - Maintain a 1:1 closing ratio. - Control expenses. - Provide excellent customer service not only to our outside customers but also to other departments within the company. - Meet and maintain general file handling goals and procedures as outlined by the company. - Properly utilize PTS system and understand its features and functionality. - Attend any available seminars and classes applicable to this position and the skills required to meet the job duties and responsibilities. - Perform other various duties as assigned by Manager / Supervisor. Qualifications - Minimum five (5) years’ experience handling auto claims. - Minimum two (2) years’ experience in an attorney represented bodily injury claims and significant knowledge of complex coverage issues and statutory requirements. - Must be able to work in a fast-paced automated production environment. - Must employ excellent communication/interpersonal and customer service skills. - Leadership abilities are necessary, with the ability to make autonomous decisions based on multiple facts. - Demonstrated team building and coordination skills. - Demonstrated ability to partner with management to identify and address operations, customer service & underwriting issues. - Solid planning and organizational skills including time management, prioritization and attention to detail. - Demonstrated ability to accomplish goals through influence management. - Excellent PC skills are required. - Maintain any required professional licenses and associated continuing education.

Role Description The Liability Adjuster I is responsible for the initial handling of claims involving straightforward coverage and liability issues. This role involves managing a caseload of non-complex claims and conducting thorough investigations to determine liability, assess damages, and identify any potential injury exposures. Leveraging a solid understanding of policy language, the adjuster will make informed coverage determinations under the guidance and support of a supervisor. Each day at AssuranceAmerica is different, but as a Liability Adjuster I you will: - Initial contact with insured and claimants to determine coverage and liability exposure. - Determine any injuries involved in the accident and develop the exposure, handling first call settlement injury claims and minor injury claims. - Control expenses and adhere to company reserving philosophy by maintaining proper reserves on all pending claims/potential exposures. - Meet and maintain general file handling goals and procedures as outlined by the company including maintaining a 1:1 closing ratio and status on diary reviews. - Properly utilize underwriting and policy systems and understand its features and functionality, as needed. - Attend any available seminars and classes applicable to this position and the skills required to meet the job duties and responsibilities. - Continually ask questions and have a desire to develop additional skills to better investigate and evaluate claims. Qualifications - Excellent communication skills with demonstrative ease with both verbal and written formats. - Attention to detail and ability to multi-task. - A high degree of motivation and team orientation. - Direct, results driven, and dedicated to the success of the business and each other. Requirements - Minimum one year experience handling auto claims. Preferred - Bachelor’s degree or equivalent. - Non-standard experience. - Adjuster’s license in relevant state or the ability to obtain one quickly. - Bilingual (English-Spanish). Physical Requirements - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift 15 pounds at times. - Must be able to navigate various departments of the organization's physical premises.

• Responsible for management of a collection of states and Territory Managers consistent with the corporate goals • Responsible for growing premium volume with profitable loss ratios • Developing incremental business in existing accounts • Educating and motivating agencies on steps to generate profitable loss ratios • Terminating or rehabilitating high loss ratio agencies • Identifying and developing new accounts • Seeking alternative distribution sources • Training and mentoring Territory Managers • Engaging in a variety of 1-on-1 coaching activities for developing Territory Managers • Leading and managing sales team members • Assisting with developing state-specific strategies, research, market analysis and annual planning and budgeting • Creating and maintaining structure for agency appointments, terminations and updates • Implementing programs to improve loss ratio and retention • Providing regular and informed training to agents on updates, expansion of service, product line changes

• Serve as a problem-solver on the front lines, responding to inbound customer calls with a focus on identifying root cause of issues, analyzing unique situations, and delivering accurate, personalized solutions that align with company standards and customer needs. • Apply sound judgement and critical thinking when assisting with underwriting activities, ensuring timely and appropriate handling of exceptions or nuanced policy scenarios. • Navigate and leverage the policy management system efficiently, using its tools to troubleshoot issues, improve processing accuracy, and identify trends or recurring challenges. • Collaborate across the team with a solutions-oriented mindset, contributing to team discussions and best practices that enhance customer outcomes and operational effectiveness. • Prioritize and organize daily tasks with attention to detail and time management, ensuring timely and thorough resolution of customer inquiries and back-end responsibilities. • Consistently meet or exceed departmental KPIs and performance metrics by balancing efficiency with high-quality customer engagement. • Demonstrate initiative and a growth mindset, actively seeking opportunities to broaden knowledge across departments and contribute to process improvements – positioning yourself for future advancement into roles in underwriting, sales, claims, or operations.

• Meet with independent agencies and foster strong relationships. • Appoint new agencies within your assigned territory to expand AssuranceAmerica’s distribution network. • Drive sales and revenue growth by identifying new business opportunities and maximizing existing accounts. • Identify market expansion opportunities through competitive analysis, agency segmentation, and geographic performance trends. • Evaluate territory performance and recommend adjustments to distribution strategy as needed. • Provide training, quoting assistance, and ongoing support to agency partners to help them succeed with our products and services. • Collaborate with internal teams and cross-department partners to develop and implement strategic initiatives. • Conduct agency performance reviews and develop action plans for underperforming partners. • Stay up to date on industry trends, market developments, and competitor activities. • Present territory performance updates to leadership with insights and recommendations. • Assist leadership with onboarding and training. • Partner with underwriting, product, marketing, and leadership teams to improve program performance and address market needs. • Represent AssuranceAmerica at industry events, conferences, and networking opportunities to expand our presence and influence. • Ability to travel within assigned territory. • Willingness to travel extensively outside of assigned territory, approximately 35%

• Engage with independent agencies and foster strong relationships via phone calls • Drive sales and revenue growth by identifying new business opportunities • Evaluate territory performance and recommend adjustments to distribution strategy as needed • Collaborate with internal teams and cross-department partners

Our Company At AssuranceAmerica, we are more than a unique blend of insurance assets. We believe in creating a culture where every associate has the opportunity to learn and grow. We strive to create a work environment to meet employee needs, and we are determined to achieve excellence in everything we do. Job Summary As a Commercial Auto Territory Manager, you will be at the forefront of our expansion efforts, building strong relationships with independent agencies and driving the success of our Commercial Auto program. This is a hybrid role, blending field responsibilities with hands-on support to assist agents in quoting and growing their business. Your mission will be to expand market presence by appointing new agencies, supporting existing partners, and working with cross-department teams to accomplish shared goals. Only candidates located in the Tampa or central Florida area will be considered. This is a field position. Please note a company car will be provided. Job Responsibilities (Include but are not limited to) Meet with independent agencies and foster strong relationships. Appoint new agencies within your assigned territory to expand AssuranceAmerica’s distribution network. Drive sales and revenue growth by identifying new business opportunities and maximizing existing accounts. Provide training, quoting assistance, and ongoing support to agency partners to help them succeed with our products and services. Collaborate with internal teams and cross-department partners to develop and implement strategic initiatives. Stay up to date on industry trends, market developments, and competitor activities. Represent AssuranceAmerica at industry events, conferences, and networking opportunities to expand our presence and influence. Ability to travel within assigned territory. Willingness to travel extensively outside of assigned territory, approximately 35% Job Qualifications Physical Requirements: Must be able to lift up to 15 pounds occasionally. Willingness and ability to travel as needed. About US We are direct, results-driven, and dedicated to the success of our business and each other. We are a diverse group of thinkers and doers. We offer many opportunities to grow in your professional skills and career. We fight homelessness by directing 5% of our earnings from each policy we sell to organizations that help those in need. We call it our Generous Policy. WHAT WE OFFER AssuranceAmerica provides these benefits to Associates:Premium healthcare plans: All full-time Associates and part-time Associates working a regular schedule of 30 hours, or more, are eligible for day one benefits including Medical, Dental, Vision, Voluntary Life, Flexible Spending Accounts, and a Health Savings Account. Employer Paid Benefits: We enroll all eligible Associates in Group Life and AD&D Insurance, Short- and Long-Term Disability Plans, Employee Assistance Program, Travel Assist, and more. Additional Benefits:401(k) Employer Match: We want to help you prepare for the future, now. All full-time and part-time Associates over age 21 are eligible to participate in the 401(k) Savings Plan. AssuranceAmerica will match 100% of the first 4% of an Associate’s contributions. Engagement Events. We make time for fun activities that strengthen Associate relationships in all our locations. Annual Learning Credit: Want to learn something new? We'll reimburse you for approved educational assistance. Time Off: Paid Time Off (PTO), Parental Leave Pay, Volunteer Time Off (VTO), Bereavement Pay, Military Leave Pay, and Jury Duty Pay.

• Complete required training courses with a successful score • Conduct thorough investigations into coverage, liability and damages for assigned claims • Investigate, reserve, negotiate, and settle assigned property and casualty claims within provided authority • Ensure timely and fair resolution of claims according to the policy contract.