Your role at DynatraceAs a Lead Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s highest strategic customers. You will serve as a trusted advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold CSE's in high regard as experts and rely on you to guide them through ways of obtaining the greatest value from their Dynatrace solutions. You will be a point of contact and resource for other Technical Account Managers which include coaching, mentoring, and providing feedback. These duties will also expand into partnering with other CSE’s and customers to ensure success with Dynatrace Solutions. Responsibilities and Duties - Coach, Mentor, and provide feedback on an ongoing basis to other CSE’s while providing tactical recommendations - Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values - Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint - Be the customer’s advocate by knowing their goals and use cases, then suggesting process changes, product adoption, configuration, and additional features to meet their requirements - Function as a frontline technical resource for “best practice” and informal customer questions - Engage and review with customer support as a customer advocate to ensure speedy resolution of customer issues - Engage with Product management as the customer advocate on product roadmap discussions - Participate and prepare for Monthly and Quarterly Business Reviews with customers - Maintain current functional and technical knowledge of Dynatrace products and services - Help to document best practices in developing and using Dynatrace - Partners with support engineers, PM, and R&D to help customers and account teams to speed resolution. They must help, communicate, escalate and advocate on behalf of the customer. - Provides insight, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds. - Helps customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc. - Has deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution. What will help you succeed - Bachelor's degree in Computer Science, Information Technology, or equivalent work experience - 6+ years of related work experience - Experience working with large enterprise customers, including executive leadership - Demonstrated ability in leadership, mentorship, and organizational behavior - A track record of going above and beyond for your team and customers - Ability to manage executive relationships and discussions (VP/CxO) - Must have exceptional English , Spanish and Italian written and verbal communications skills - Exceptional organizational and teamwork skills, and the ability to act fast and responsibly - Impeccable time management skills and an ability to self-direct - Demonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks, and 3rd party technologies related to Dynatrace - Willingness to learn new technologies and resolve complex technical issues - Professional Level Dynatrace certification (or get certification within six months) - Two or more industry-relevant Associate Level certifications (AWS, Azure, k8s, …) - Strong technical understanding and experience in SaaS industry - Knowledge and experience with one or more of the following technologies related to Dynatrace: Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc. - Web and application server technologies such as Apache, IIS, WebSphere, WebLogic, and JBoss Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax - Mobile application technologies such as iOS and Android Webkit DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet, etc. - CMDB/ITSM Technologies/platforms such as ServiceNow and BMC - Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative - Demonstrable success in thinking strategically and executing tactically while providing consistent and high customer satisfaction and retention levels in a fast-paced environment Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. - Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and Rewards

Title: Senior Customer Success Associate Location: New York Department: Customer Success – Customer Success US Full-Time US / Remote Job Description: About Us rePurpose Global is a VC-backed tech startup dedicated to driving sustainable innovation in the packaging industry. Our new B2B software platform helps consumer brands navigate complex packaging regulations, make smarter packaging sustainability decisions, leverage packaging data for business growth, and ensure compliance with evolving global standards. We're building powerful new features to empower customers with actionable insights and streamlined processes. About the Role We are looking for a detail-oriented and proactive Senior Customer Success Associate to manage automated customer accounts, with a focus on ticket management, onboarding, and reporting. This is a hands-on, high-impact role in a fast-paced environment, centered on delivering a seamless customer experience through efficient processes, strong tooling, and clear communication. The role is execution-focused and spans customer lifecycle management at scale, owning automation workflows, playbooks, and structured engagement systems. You will own day-to-day operations across a large portfolio of accounts while working closely with your manager on process design, lifecycle improvements, and automation initiatives that reduce manual effort and improve customer outcomes. This position is remote, but we prefer candidates located in New York or on the East Coast. Key Responsibilities - Own and manage a high-volume portfolio of automated customer accounts - Deliver smooth onboarding experiences (webinars, account setup, communications enrollment) - Manage a ticketing system and ensure all customer queries are responded to within a 24-hour SLA - Provide clear, helpful, and proactive communication that minimizes customer effort - Maintain and optimize customer lifecycle touchpoints using structured playbooks and templates - Monitor customer health signals, usage trends, and engagement patterns to identify risk proactively - Take ownership of renewals, ensuring continuity and identifying churn risks early - Track and report on ticket volumes, response times, SLA adherence, and customer health - Identify recurring customer issues and translate them into scalable solutions (FAQs, playbooks, automation rules) - Design and improve customer-facing workflows, enablement materials, and lifecycle strategies, while identifying opportunities to automate and address trends across product, support, onboarding, and operations Requirements - 2+ years of experience in customer success, support, operations, or similar - Strong spoken and written communication skills — clear, concise, and empathetic - Highly organized with the ability to juggle multiple priorities - Strong attention to detail, with the ability to keep customer-facing interfaces, data, and content accurate, up to date, and clean - Comfortable working with data and identifying patterns - Strong problem-solving skills — able to identify and propose effective solutions - Proactive mindset — you don’t wait to be told what to do - Ability to work autonomously, setting your own tasks and priorities to achieve goals - Adaptable and comfortable working in a fast-paced, evolving environment — able to handle changing scopes, wear multiple hats, and keep up as the organization grows - Interest in sustainability, climate, or impact-driven businesses - Familiarity with ticketing systems or CRM tools (Zendesk, Hubspot, Salesforce) $70,000 - $90,000 a year Compensation and Benefits Competitive Compensation: Enjoy a highly competitive salary package based on your skills and experience. The compensation range for this role is $70,000 - $90,000. If this is out of your preferred range, we’d still encourage you to apply, as we value the right fit over anything else! Employee Benefits & Wellness Funds: Access medical coverage, a wellness fund, learning opportunities, and WeWork partnerships. We offer a flexible salary range for this job posting that will be customized based on the qualifications of the chosen candidate. Our compensation strategy takes into account various factors, including education, experience, knowledge, skills, abilities, internal equity, and market alignment. If this is out of your preferred range, we’d still encourage you to apply as we value the right fit over anything else! Location Preference: We are looking for team members to be based at our head office in New York City, with 3 days/week in the office at 1460 Broadway. We have a truly global team - with members across Miami, New York, Philadelphia, Los Angeles, London, Nairobi, Bangalore, Delhi, Mumbai, and Jakarta.

Role Description Legrand has an exciting opportunity for a Technical Customer Success Manager to join the Data Center Power and Control Division ZPE Systems Team. This is a remote position in the United States. ZPE Systems, part of Legrand’s Access & Control team and a leader in Out‑of‑Band (OOB) Network and Infrastructure Management, is seeking a Technical Customer Success Manager to support our global enterprise customers. As a Technical Customer Success Manager, you will own the technical success of enterprise customers across the full customer lifecycle. This role intentionally spans selective pre‑sales engagement and primary post‑sales ownership, ensuring what is sold can be delivered successfully and that customers achieve long‑term value after deployment. This is not a quota‑carrying or sales engineering role. What Makes This Opportunity Unique - A newly created role designed to elevate service quality for our most strategic customers. - Comprehensive product training — our teams are recognized throughout the industry as experts in OOB and network infrastructure management. - The chance to represent an industry‑leading platform known for reliability, innovation, and world‑class support. What Will You Do? - Before the Sale – Targeted Technical Partnership: - Partner with Sales on complex or strategic opportunities to validate technical requirements and architectures. - Support RFIs/RFPs and solution scoping to reduce delivery risk and align expectations. - Ensure proposed solutions are realistic, supportable, and scalable. - After the Sale – Primary Ownership: - Own post‑sale technical onboarding, deployment, and enablement. - Lead complex Out‑of‑Band infrastructure deployments end to end. - Act as the long‑term technical advisor driving adoption, reliability, and customer satisfaction. - Deliver training and professional services directly or via partners. Qualifications - Education: Bachelor’s degree in Computer Science, Engineering, or related field—or equivalent practical experience. We value non‑traditional backgrounds, including military service and vocational training. - Experience: Minimum 3+ years in solutions engineering, technical pre‑sales, customer success, or similar roles. - Travel: Travel up to ~50%, primarily planned and customer‑facing, with advance coordination and flexible scheduling. Domestic with potential for some international travel. Requirements - Core Requirements: - Strong foundation in networking concepts (TCP/IP, VLANs, routing, VPNs). - Experience leading customer‑facing technical conversations. - Ability to manage work across pre‑ and post‑sales phases. - Technical Experience (not required): - Experience with Out‑of‑Band infrastructure (console servers, KVM, IPMI). - Automation and scripting (Python, Bash). - NetOps tools and observability platforms. - Familiarity with RESTful APIs, CI/CD pipelines (Jenkins, GitLab CI), and NetOps principles. - Experience with automation/orchestration tools such as Ansible or Terraform. - Understanding of NetConf, RestConf, or gNMI. - Basic cloud networking concepts across AWS, Azure, and/or GCP. - Experience with monitoring and observability platforms: Nagios, Zabbix, Prometheus, Grafana. - Familiarity with ServiceNow or similar ticketing systems. - Familiarity with enterprise systems (Salesforce, Jira). Benefits - Salary: $150,000 - $170,000 OTE. - Comprehensive health benefits. - Industry-leading 401(k) match. - Paid maternity and parental leave. - PTO and holidays. - Disability coverage. - Bonus opportunities. - Paid volunteer time. - Access to active Employee Resource Groups that support women in engineering and underrepresented identities. - The culture emphasizes inclusion, flexibility, growth, and meaningful impact in a global organization.

• Building relationships with your users. You should know who the key people are at each company, and they should know you. • Owning their feedback and making sure it gets to the wider PostHog team. • Investigating technical issues. You're the first person to dig into customer issues, often solving them yourself rather than immediately passing to support. • Being super responsive to their Slack messages, support tickets, and emails. • Being their favorite ever Customer Success person to work with! • More broadly, you'll watch product usage and revenue data so customer health doesn't move into the red, and act early when it does. • Your aim is to never be surprised when a customer tells us they are leaving. If you want to build automations to help you do your job here, go for it!