This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for an experienced Operations Director to lead the daily operations of our firm and continue our record of excellence. This is NOT an office manager role: we are seeking an accomplished Operations Leader who has a demonstrated record of success in the delivery of professional services. This is a fully REMOTE position. What You'll Be Doing - Leading the delivery of all administrative functions for the firm: Marketing, Sales, Production, Systems, and Accounts Payable & Receivable. - Designing and implementing operating processes and procedures that deliver superior service and results to clients. - Building a data-driven firm, managed by Key Performance Indicators (KPIs). - Recruiting, hiring, onboarding, and developing a top-performing team. - Overseeing the Firm’s Case Management, Contact Management, and Document Management operations. Qualifications - At least 2 years of Operations Leadership experience, preferably in a law firm or an Immigration law firm. - A record of success delivering Operational Excellence by leading people, processes, and technology. - Proven motivator who brings out the best in the team and specializes in managing a remote workforce. - Strong project manager, able to break down long-term initiatives into specific deliverables that deliver results ON TIME. - Ability to build trust fast and handle emotional conversations. - Emotional intelligence, not just hustle. - Bilingual in English and Spanish is a plus. Requirements - Experience in a law firm or other professional service industry preferred. - Demonstrated record of success managing a REMOTE staff to deliver quality professional services ON TIME & ON BUDGET. Benefits - Work that really matters. Company Description Weldon Law Group is a leading Immigration law firm with more than 18 years of experience delivering superior results to our valued clients.

• Manage store operations processes for specific area(s) of responsibility. • Analyze the fundamental components of problems and communicate the correct course of action. • Develop and implement changes that improve overall store operations processes. • Create and maintain project work plans. • Communicate effectively and build strong partnerships with the field/stores.

• Manage and optimize day-to-day operations for Sol initiatives, programs, or product lines • Lead daily operational activities to ensure timely and high-quality execution • Develop, implement, and refine standard operating procedures (SOPs) • Optimize tools, workflows, and automation systems • Standardize reporting structures and documentation • Drive accountability, performance tracking, and team development • Facilitate cross-functional collaboration with Product

• Lead the annual strategic planning process, ensuring alignment with business objectives and rigorous KPI monitoring. • Apply deep industry, customer and business acumen to anticipate trends, inform decisions, and drive competitive advantage. • Lead special projects across the organization including executive-level presentations, innovation partnerships, return on investment (ROI) and impact reporting. • Transform data and insights into compelling narratives and strategic points of view that influence decision-making. • Demonstrate sound judgment in knowing when to ‘lead versus do’—providing strategic guidance and direction to teams, while leaning into hands-on execution when necessary to ensure quality and timely delivery. • Communicate key messages ensuring information flow, clarity, and visibility across team, senior leaders and stakeholders through effective communication channels. • Develop and execute strategies that showcase the value of activities, drive leadership engagement, and ensure organizational awareness of impact. • Oversee departmental operations with attention to detail and follow through, including leading planning, budgeting, recruiting, and colleague performance review and promotion process. • Provide leadership and oversight for one direct reports, including: performance management, professional development, and alignment to organizational goals. • Drive colleague engagement initiatives, including analysis of engagement data and operationalization of action plans.