• Managing and improve existing Distributor partner programs, ensuring alignment with business goals and partner needs. • Leading new initiatives from inception to execution, driving operational improvements and process efficiencies. • Collaborating closely with strategic Distributors to gather requirements, design processes, and implement scalable, streamlined renewal and program initiatives effectively. • Implementing partner enablement strategies, ensuring Distributors and Resellers possess essential training, resources, and tools to effectively sell and deliver Akamai solutions. • Collaborating with internal stakeholders, including Partner Account Executives and leadership, to align program strategy with business priorities. • Working cross-functionally to define program scope, success metrics, and execution plans. • Tracking and analyze Distributor GTM performance across key metrics and KPIs, providing data-driven insights and recommendations for continuous improvement. • Delivering partner-focused assistance as required to address and resolve partners' issues, questions, and concerns promptly and effectively.

• Identifying and implementing high performance business value creation and transformation through data and analysis • Becoming an expert on various datasets to provide guidance, analysis and recommendations to our stakeholders • Streamlining and optimizing cross-functional processes to maximize productivity • Working with the Business Intelligence team on dashboard reporting requirements • Analyzing complex data and translating into actionable recommendations • Defining goals and KPIs, building out the reporting, summarizing and presenting progress to executive stakeholders

Role Description Buchanan Transportation is looking for professional, dedicated Over-the-Road truck drivers. Home weekends and some weeknights. - Transport finished goods and raw materials over land to and from manufacturing plants or retail and distribution centers - Inspect vehicles for mechanical items and safety issues and perform preventative maintenance - Plan routes and meet delivery schedules - Responsible for proper load securement - Document and log work/rest periods and mileage spent driving and retain fuel/toll receipts - Comply with truck driving rules and regulations (size, weight, route designations, parking and break periods) as well as with company policies and procedures - Maneuver trucks into loading or unloading positions - Collect and verify delivery instructions - Report defects, accidents or violations Qualifications - Must have a current class A CDL license and DOT medical examination certificate - Minimum of 1 year of flat bed experience necessary

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.    Summary The Service Level Agreement (SLA) Analyst is responsible for overseeing the development, implementation, monitoring, and management of Service Level Agreements (SLAs) between Gainwell Technologies and its clients. This role ensures that all services delivered meet or exceed agreed-upon service standards and that any issues are identified and resolved promptly to maintain high customer satisfaction. The SLA Manager will work closely with key stakeholders, including service delivery teams, clients, and internal departments, to ensure continuous improvement and alignment of service objectives. The person in this role should be in the United States Eastern or Central Time Zone. Your role in our mission - Tracks, analyzes, and reports on service level performance against agreed-upon targets on a daily, weekly and/or monthly basis utilizing an array of reporting tools and solutions. - Monitors SLA performance via Power BI dashboards or other reporting tools, engaging with Service Level owners in case of degraded performance supporting early root cause investigation efforts. - Interprets performance data to identify trends, inconsistencies, and opportunities for operational improvement. - Communicates service level performance to account leadership and clients through monthly reviews. - Initiates, monitors and facilitates Service Improvement Plans (SIPs) through root cause investigation tasks, coordinates assignment of activities and manages root cause completion with Subject Matter Experts (SMEs) within the scope of Service Level Management to address underperformance, prevent recurrence and improve service quality. - Coordinates communications between functional areas or departments and clients to support SIPs/RCA development and execution. - Calculates penalty at-risk for breached service levels. - Conducts annual reviews (as appropriate) of the entire Service Level Management process and provides recommendations to account leadership. What we're looking for - Bachelor’s degree in Business Administration, Information Technology, or related field, or commensurate work experience. - Five (5) or more years of experience in service delivery management, SLA management, or IT service management. - Proficiency in Excel or other data visualization tools (e.g., Tableau, Power BI, SQL) required.  - Working knowledge of ServiceNow ticketing system, with knowledge of how SLAs are configured within ServiceNow a plus. - Familiarity with service management frameworks (e.g., ITIL, Agile). - Strong attention to detail, strong analytical and organizational skills, ability to meet deadlines, work with little to no supervision. - Excellent communication skills, with the ability to work effectively with clients, senior leadership, and cross-functional teams. - Familiarity with Gainwell Technologies’ service offerings and industry sectors, especially healthcare or Medicare/Medicaid related services. What you should expect in this role - This is a full-time permanent regular salaried (W-2) employee position. - Monday through Friday work schedule (40 hours per week). - Upward career advancement is possible and encouraged. - Health (medical, dental, vision) benefits start on day 1 of employment. - Company match 401K and other benefits available within months of starting. - New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date. - Company provided computer for work use. - For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload.  Greater speeds will of course provide better performance. - Applying to this position does not gurantee an interview. If selected, video cameras must be used during all interviews, as well as during the initial week of orientation, if hired. - This position will remain posted to take applications until March 18, 2026.      #LI-NB1 #LI-DS1 #LI-REMOTE   The pay range for this position is $64,500.00 - $92,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.   We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.   Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.