Role Description We are looking for a data-driven YouTube Channel Manager who can take full ownership of channel growth, content strategy, and performance. This role is highly focused on analytics, ideation, and scaling channels, rather than video editing. You will work closely with editors and content teams to ensure videos are optimized for maximum reach, engagement, and retention. Key Responsibilities - Channel Growth and Strategy - Own and execute the overall YouTube growth strategy - Identify opportunities to scale views, subscribers, and watch time - Develop content frameworks and repeatable format - Content Planning & Ideation - Generate high-performing video ideas based on trends, competitors, and data - Plan weekly/monthly content calendars - Work with scriptwriters/editors to ensure strong hooks and storytelling - Analytics & Performance Tracking - Deep dive into YouTube Analytics (CTR, retention, watch time, drop-offs) - Identify patterns and optimize underperforming content - Provide actionable insights to improve future videos - Packaging & Optimization - Guide thumbnails, titles, and descriptions for maximum CTR - Run A/B testing on titles and thumbnails - Ensure all uploads follow YouTube SEO best practices - Collaboration & Execution - Coordinate with video editors, designers, and other stakeholders - Ensure timely publishing and consistency - Maintain quality control across all uploads Qualifications - 5–10 years of professional video editing experience - Proven experience managing and growing YouTube channels (long-form video) - Experience with tools like YouTube Studio, VidIQ, TubeBuddy, etc. - Strong understanding of YouTube algorithm, trends, and audience behavior - Ability to interpret data and turn it into actionable strategies - Willingness to undergo and pass a background check as a condition of employment (a consent form will be provided to shortlisted candidates) - Ability to work with the Zoom camera open during shifts Requirements - Experience working with large or fast-scaling channels (worked with channels that have 200k subscribers and above) - Exposure to multiple niches (education, business, storytelling, etc.) - Basic understanding of editing workflows (not hands-on) - Experience with YouTube automation or content scaling models - Strong content sense (what works, what doesn’t, and why) - Experience working remotely and collaborating with distributed teams Technical Requirements - Windows 11 operating system or MacOS 13+ - 256GB Storage space - minimum - 8-16GB RAM - minimum - Dual Core CPU - minimum - Camera: HD Webcam (720p) - Headset: Noise canceling (preferably) - Internet Speed: 50 Mbps - minimum Benefits - Highly Competitive Salary - HMO coverage - 28 days of paid time offs per year - Clear path for career growth and development

• Lead, mentor, and oversee a team of 3–4 Account Managers handling multiple client portfolios. • Oversee all client communications to ensure consistency and professionalism. • Monitor key performance indicators such as retention rate and SLA adherence. • Work closely with Operations, HR, and Technical teams to ensure smooth execution of processes.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: This role is part of the Global Guided Impact organization. The CSM serves as a named resource to customers who purchase ServiceNow Impact Guided, a value acceleration product that combines predictive software with human ingenuity to help customers adopt ServiceNow solutions quickly, optimize platform health, and realize value faster. The CSM orchestrates all deliverables Impact Guided customers are entitled to, drives consumption of Impact accelerators, and training courses. Responsibilities: - Oversee a large portfolio of commercial and enterprise accounts. - Responsible for orchestration of all ServiceNow Impact Guided deliverables, entitlements, and customer experience. - Ensure customers are technically healthy and on the most recent version of our product. - Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses. - Prioritizing and driving resolution on escalated customer issues. - Partner with account teams to help customers meet business objectives and achieve success. - Build Customer Impact Plan that outlines success factors, metrics for success, potential issues, and recommendations. - Promote ServiceNow customer success stories and processes. Qualifications To be successful in this role you have: - Thai/Cantonese speaking proficiency highly regarded along with fluency in English. - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 3+ Years of related work experience; Customer Success, Project Management, Business Admin, and/or SaaS. - Ability to take full ownership of customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes. - Ability to drive effective and influential conversations with various stakeholders and leadership levels. - Ability to facilitate discussions and navigate customers' objections. - Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement of customer business objectives. - Proven ability to collaborate effectively with cross-functional teams. - Committed to continuous learning, ongoing professional development, and staying abreast of industry trends, and emerging technologies. - Proven strategic advisory skills to help provide best practices to optimize ServiceNow environment and accelerate time to value and growth. - Passionate about customers and value realization. - Outstanding communication and presentation skills. - ServiceNow experience and/or certifications is a plus. FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. 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• You'll sit at the intersection of client operations, product configuration, and customer success, leading implementations and supporting clients through their full lifecycle. • Lead client kickoffs and guide requirements, timelines, and deliverables • Run structured discovery sessions to understand operational workflows • Configure system environments (sites, rooms, transport resources, users, permissions, workflows) • Coordinate with engineering on custom development for clients, integrations, data setup, and other technical requirements • Support user acceptance testing (UAT) for client deployments and prepare clients for go-live • Deliver training sessions to client teams across different functions • Manage ongoing client relationships (including upsells), check-ins, and system enhancements • Troubleshoot issues, determining whether they are configuration, data, or system-related • Diagnose whether a client issue is a bug, a misconfiguration, a data problem, or intended system behavior for that client's setup • Navigate scope and timeline trade-offs when engineering capacity is shared across multiple active implementations • Recognize when client frustration stems from a training gap vs. a product gap vs. a delivery gap, and address the right one • During quieter periods, you'll improve training materials, refine implementation processes, and contribute to internal playbooks and documentation.