World Tech Recruiting

• Support senior sellers with demos, proposals, collateral, and sales preparation • Research prospects and tailor demos to client operations • Create follow-up materials, decks, summaries, and proposal content • Learn the competitive landscape and product positioning • Gradually take ownership of SMB deals from discovery through close • Run discovery calls, deliver demos, and present proposals/business cases • Manage opportunities through the pipeline in HubSpot • Support quote reviews, pricing conversations, and contract coordination • Occasionally attend industry events and client site visits • Support smooth transitions from sales to implementation • Participate in kickoff meetings to maintain continuity and client trust • Remain available throughout onboarding for commercial and operational context • Manage SMB client relationships post-go-live • Monitor adoption and proactively address usage or training gaps • Identify upsell and expansion opportunities across your portfolio • Help clients activate additional features and functionality • Manage renewals and ongoing commercial discussions • Advocate internally for client needs and escalate issues appropriately • Contribute to sales enablement, proposal improvements, competitive positioning, and internal knowledge sharing

• You'll sit at the intersection of client operations, product configuration, and customer success, leading implementations and supporting clients through their full lifecycle. • Lead client kickoffs and guide requirements, timelines, and deliverables • Run structured discovery sessions to understand operational workflows • Configure system environments (sites, rooms, transport resources, users, permissions, workflows) • Coordinate with engineering on custom development for clients, integrations, data setup, and other technical requirements • Support user acceptance testing (UAT) for client deployments and prepare clients for go-live • Deliver training sessions to client teams across different functions • Manage ongoing client relationships (including upsells), check-ins, and system enhancements • Troubleshoot issues, determining whether they are configuration, data, or system-related • Diagnose whether a client issue is a bug, a misconfiguration, a data problem, or intended system behavior for that client's setup • Navigate scope and timeline trade-offs when engineering capacity is shared across multiple active implementations • Recognize when client frustration stems from a training gap vs. a product gap vs. a delivery gap, and address the right one • During quieter periods, you'll improve training materials, refine implementation processes, and contribute to internal playbooks and documentation.

• Investigate a system issue using SQL queries • Resolve performance bottlenecks or data inconsistencies • Monitor production environments and prevent issues before they escalate • Work directly with clients to troubleshoot and explain technical problems • Collaborate with engineering to escalate and resolve complex cases • Proactively monitor systems, improve documentation, and help strengthen internal processes.