• Drive end-to-end technical program delivery from initiation through design, development, and deployment • Collaborate with cross-functional teams to define scope, identify dependencies, risks, and execution timelines • Lead and mentor Scrum Masters, ensuring adherence to Agile and SAFe practices • Provide delivery governance, execution oversight, and ensure alignment with business and technical goals • Proactively identify and mitigate risks, issues, and blockers across programs • Coordinate communication across teams and provide regular updates to senior leadership • Facilitate program ceremonies, stakeholder meetings, and governance reviews • Manage multiple programs simultaneously, ensuring successful and timely outcomes • Foster Agile, DevSecOps, and continuous improvement practices across teams • Monitor program progress, track metrics, and ensure transparency in reporting using Azure DevOps • Support UAT, release planning, and production rollouts • Drive strategic and tactical initiatives to meet organizational transformation goals.

Role Description We are conducting a search for a Program Manager on behalf of a scaling SaaS organization developing AI-powered platforms within the intelligent mobility industry. They are looking to make a senior hire to sit above the Procurement, Applications Engineering and Project Management divisions, who will build a high-performing Customer Success function. You will take ownership of the operational aspects of post sales activities, liaising with internal and external stakeholders to standardized project delivery, set realistic customer expectations and drive deployment throughput. Qualifications - Proven experience in large scale project delivery/implementation management ($500K-$5M) - Track record of building and scaling operational teams, systems and processes, particularly around customer success and project delivery - Experience managing complex cross-functional stakeholders with the ability to challenge senior stakeholders and resolving conflicts - Strong project management expertise and structured delivery frameworks, with prior experience owning revenue linked delivery - Experience in hardware + SaaS or similarly complex delivery environments Requirements - A clear, consistent project management framework is in place and used across the company - Leadership has full visibility - no unexpected delays or last-minute surprises - Forecasting is closely aligned with what the team can realistically deliver - Client expectations are managed early and proactively, not reactively - Teams across Sales, Product, Delivery, and Customer Success are well coordinated and communicating effectively - There will be a noticeable drop in stakeholder frustration - Delivery runs with a steady, predictable rhythm - Handoffs between teams are smooth, with clear ownership at every stage - Margins are transparent and easy to track for every deployment Role and Responsibilities - Establish a single, end-to-end owner of the customer journey to unify Procurement, Engineering, and Project Management under one accountable structure - Aligning all teams around shared customer outcomes (on-time delivery, adoption, retention) rather than individual functional goals - Define clear processes, handoffs, and responsibilities to eliminate gaps and reduce friction between teams - Introduce regular cross-functional cadences and shared reporting to improve visibility, coordination and decision-making - Build continuous feedback loops from delivery and customers back into Product, Sales and Operations to drive ongoing improvement and scalability Applications To hear more about our client and this opportunity working as a Program Manager on a remote-working basis in USA; please call and speak with James Sample here at ISR Recruitment on (813) 252 1508 or please send me your latest resume (james@isr.uk.com) or online business profile for consideration. Please contact James here at ISR Recruitment to learn more about this exciting new role working at the heart of our client’s latest expansion plans.

• Own and deliver complex, multi‑team technology programs from planning through launch • Build end‑to‑end program plans: goals, milestones, value slicing, roadmaps, and critical paths • Manage cross‑team dependencies, risks, and integration boundaries proactively • Translate business and technical goals into clear scope and measurable outcomes • Define and track program KPIs, ensuring delivery drives business value • Lead RAID reviews, readiness checks, and rollout reviews • Coordinate non‑functional requirements (SLA/SLO, security, operability) • Systematize AI usage in program execution (scenario generation, readiness testing, metrics validation, reporting) • Drive governance mechanisms such as steering committees and decision reviews • Communicate clearly with engineering, product, design, operations, and senior leadership • Mentor Associate TPMs and contribute to team standards and playbooks

Description Work Arrangement: This role is based remotely but if you live within a 50-mile radius of Austin, Detroit, Warren, or Mountain View, you are expected to report to that location three times a week, at minimum. Role Overview: The Learning Program Manager is a critical role aimed at fostering a culture of continuous learning and development within Corporate Staffs, including but not limited to the following functions: Legal, Marketing, Communications, and Strategy. Additionally, this individual will be accountable for the successful launch, tracking, and escalation of all global Corporate Required Training. This individual successfully strategizes and consults with leaders and key business partners to enable a learning culture that delivers strategic value in support of GM's business objectives. They will seek to understand performance gaps and identify solutions that leverage the broader Global Learning and Development catalogue. Once solutioned, the Learning Program Manager will serve as the Single Point of Contact between the business learning advocates/leaders and the central learning and development team to track that solution from design & development through to delivery. Once in production, the Learning Program Manager will measure the success of the program to determine if objectives are being met, directing modifications if necessary. What You'll Do: - Collaborate with business leaders to understand organizational goals and challenges. - Assess the current workforce to determine where performance improvements are necessary based on those goals and challenges. - Conduct analysis to identify the root cause of performance gaps (skill, environment, incentives, etc.). Communicate the results of these analyzes to business leaders with recommended solutions. For learning solution recommendations, agree on target skill areas. - Communicate the impact that learning interventions are having on the business in terms of metrics that are meaningful to the business. - Provide oversight as new learning solutions are developed, delivered, and administered by the Learning & Development Center of Excellence (COE) to ensure that the target solutions are aligned with intended objectives. - Oversee the creation of new courses in partnership with instructional designers (in-house or vendor), SMEs, facilitators, coordinators, etc. - Manage the end-to-end process of course development, from initial concept through to delivery and evaluation. - Ensure that all learning programs are delivered on time, within scope, and within budget. - Own the end-to-end governance of Corporate Required Training, including partnering closely with Legal, supporting timely launches, maintaining accurate and compliant completion records, driving clear and effective communications, and escalating risks or gaps as needed. - Establish and maintain trust-based relationships with stakeholders at all levels, becoming a go-to resource for all learning and development related needs for the given functional area. - Facilitate open and transparent communication channels regarding learning initiatives, ensuring alignment with business needs. Regular meetings with business leaders will be required to ensure that all parties are aware of the status of the learning initiatives and their return on investment. - Champion a culture of continuous improvement and lifelong learning, encouraging participation in learning activities and the application of new skills and knowledge. - Evaluate the effectiveness of learning interventions in achieving desired business outcomes, leveraging data to inform future learning strategies. - Stay informed about the latest trends and innovations in learning and development, integrating best practices to enhance the organization's learning initiatives. Qualifications: - 5-7+ years of relevant work experience - Bachelor's Degree preferred, or equivalent work experience - Experience partnering with stakeholders - Strong communication skills, both verbal and written - Someone who takes initiative and is proactive - Strong project and/or program management skills - Learning & Development experience - Someone who can flourish in an autonomous environment Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate. - The salary range for this role is $88,100 to $140,700. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.) This role is based remotely, but if the selected candidate lives within a specific mile radius of a GM hub, they will be expected to report to the location three times a week {or other frequency dictated by your manager}. The selected candidate will be required to travel <25% for this role. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Total Rewards | Benefits Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.