Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S. Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience. U.S. healthcare is frustrating and deeply flawed. Cedar’s mission is to drive better outcomes for everyone involved, including providers, insurance companies and the people they serve. At a time when consumer-friendly healthcare experiences are more critical than ever, our platform is uniquely equipped to solve problems that lead to billing issues and administrative waste. At Cedar, know that your work will have a meaningful impact on people’s lives. The Role We are in search of a Tech Lead Manager to lead development of the machine learning systems that underlie our foundational Personalization Engine within Cedar Pay. This role requires deep expertise in machine learning engineering (from ML modeling to MLOps) and a desire to drive impact through a combination of hands-on technical contributions and people management. Your work will serve as the "decisioning brain" for a vast array of product features that are developed by multiple Cedar squads. Your models will navigate thousands of unique patient variables—economic situations, healthcare-specific intricacies, and behavioral patterns—to ensure every patient journey is optimized for both financial resolution and a positive healthcare financial experience. The robust system that you build and scale will be the intelligent core that powers personalized experiences within Cedar Pay. Key responsibilities - ML System Ownership: Serve as key DRI (Directly Responsible Individual) for the ML System that powers the Personalization Engine. You will own the machine learning lifecycle end-to-end, ensuring system reliability, platform scalability, and model effectiveness, in partnership with the engineers on the team. - Full-Stack ML Execution: Lead and execute engineering work ranging from high-performance MLOps (feature stores, pipelines for model deployment, inference, and monitoring) to sophisticated ML modeling (can include training ensemble models, reinforcement learning, multi-armed bandits, or more), while employing guardrails for compliance and fairness. You will lead by example by making hands-on contributions, and also by guiding and empowering the two ML engineers on your team. - Technical Leadership and People Management: Act as a force-multiplier for the Personalization Foundations squad. You will conduct rigorous code and design reviews, elevating the bar across the team, contributing to a culture that is committed to technical excellence and product impact. You will serve as direct manager for the machine learning engineers on the squad, mentoring and coaching them to support their professional growth. - Balancing Rigor with a Bias for Action: With a deep understanding of software engineering principles, you build robust, production-grade systems that can handle the scale of millions of healthcare transactions, while also enabling the ability to rapidly operationalize, iterate on, and improve ML models and approaches as we collect data and generate new insights. You understand that the first approach is never perfect, and that learning is a continuous process. - Feedback Loop Optimization: Using your combined skillset in data engineering and ML model design, improve and expand upon the feedback loop that captures patient reactions to real-time decisions, ensuring that our models learn autonomously and adapt to changing economic and healthcare landscapes. - Cross-Functional Leadership: Partner with Product and Design to translate ambiguous patient journey touchpoints into concrete ML problems. You will help to define the "surface area" of where and how machine learning can provide the most leverage within the Cedar Pay ecosystem. Required Skills and Experience - Track record of building production ML systems: You have 6+ years of professional experience in machine learning engineering, where you have designed, built, and deployed effective ML-powered personalization systems or recommendation engines at scale for consumer-facing products (e.g., fintech, e-commerce, social media, etc.) - Strong programming skillset: Expertise in both Python and SQL is highly preferred. You bring technical excellence as you contribute hands-on across the full ML lifecycle—building data pipelines for feature engineering, training the core models, and enhancing the MLOps infrastructure required to serve and monitor these insights at scale. - Leadership: You have 2+ years of experience managing ML engineers and scientists, and you have led a team to execute on a technical roadmap, from ideation to production. Although we prefer candidates who have previous management experience, candidates with experience in an IC Tech Lead ML role where they had informal or dotted-line management responsibilities will still be considered (and for these candidates, we can craft a tailored growth plan into a formal management role at Cedar). - Collaboration: You have experience collaborating closely with product leaders and software engineers, understanding that ML systems don’t work in isolation but only in the context of a larger software product. - Data-focused business mindset: You go beyond training models or engineering systems—you have an inclination to dive into the data to understand the "why." You can articulate how to formulate a business problem as a supervised, unsupervised, or reinforcement learning task. You have the ability to apply your high technical standards to creating sustained business impact. - Machine learning for a mission: The idea of applying your technical skillset to improve the healthcare financial experience is something that excites and inspires you. Nice-to-have, but not required: - Experience with agentic personalization: You have built and integrated effective Generative AI features into a personalization system, or you have designed tools, components and modules that help enable the development of safe, high-performance GenAI features. - Leading the build of software products, beyond the AI/ML components: If your tech leadership skillset crosses over from machine learning engineering to product engineering, you will thrive as a leader in this cross-functional team. Compensation Range and Benefits: - Salary Range*: $195,500 - 247,000 - This role is equity eligible - This role offers a competitive benefits and wellness package *Subject to location, experience, and education What do we offer to the ideal candidate? - A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year - Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you - For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge - 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work - Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians) - Competitive pay, equity (for qualifying roles), and health benefits, including fertility & adoption assistance, that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month) - Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation - Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally About us Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z). As of November 2024, Cedar is engaging with 26 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.

• Drive new products and features through the development process, acting as a bridge/facilitator between Product Management, Program Management, and Engineering teams • Map product requirements, PORs (Plan of Record) and roadmaps to documented and actionable engineering programs, projects, and tasks • Organize engineering execution through sprints and/or target release date management, define ‘done’ for those tasks and track them to completion • Communicate project status and highlight "wins" and "blockers" to collaborators and org members via “Top 5 Things” and partner review meetings • Ensure programs are within budget or build and implement approved mitigation plans.

Role Description The Customer Program Manager, OSP serves as a customer-facing operational manager within TEVET’s Outsourced Supplier Program, partnering closely with the Director of Supply Chain Operations to drive execution, improve processes, and support supplier performance. This role is responsible for managing complex procurement activities, supporting high-volume operations, and ensuring timely, accurate, and compliant order execution. The Customer Program Manager, OSP works cross-functionally with internal teams, vendors, and customers to resolve issues, optimize workflows, and enhance overall program efficiency. This position requires a high degree of autonomy, strong problem-solving capabilities, and the ability to influence outcomes. A problem-solver, communicator, and quality advocate, the Customer Program Manager, OSP is dedicated to supporting the warfighter and making the complicated simple for the customer. Qualifications - 5+ years of related experience and/or a bachelor’s degree; or equivalent combination of education and experience. - Prior experience in procurement, customer-facing program support, supplier management, and order processing. - Must display proven ability to communicate effectively and professionally via phone, email, and in person. - Knowledge of FAR, DFARS, quality codes, and Federal Government contracting regulations is a plus. Requirements - Serve as the primary point of contact for assigned customer account, coordinating status updates, escalations, reporting, and issue resolution between the customer, suppliers, and internal stakeholders. - Manage high-volume procurement activity, prioritizing requisitions, RFQs, and supplier follow-up across competing demands. - Drive process improvements that reduce cycle time, improve data accuracy, and increase workflow efficiency. - Prepare and analyze operational reports, metrics, and supplier performance data to support leadership decision-making. - Lead onboarding and training of team members, suppliers, and external partners on required systems, workflows, and customer requirements, serving as a subject matter expert for OSP processes. - Serve as a senior resource for complex supplier and order escalations, partnering with leadership as needed. - Evaluate suppliers to ensure they meet both customer expectations and relevant compliance regulations. - Request and review multiple quotes from suppliers to ensure competitive pricing, and relay options to internal stakeholders or customers as needed. - Accurately document negotiation strategies, price justifications, and SOP (Statement of Problem) history. - Communicate directly with suppliers and customers to coordinate product availability, delivery schedules, and problem resolution. - Proactively engage with vendors and customers to follow up on open or delayed orders, clearly communicating status updates and expectations. - Process and manage customer orders accurately in the ERP and external systems, ensuring correct pricing, shipping methods, and billing details. - Collaborate with vendors and customers to process and complete Return Material Authorizations (RMAs). - Generate packing slips, proofs of delivery, and other required documentation. Input relevant data into customer and internal portals. - Maintain accurate and concise documentation in the ERP and external/customer systems. - Analyze, develop, and improve work instructions and operational processes to increase efficiency and compliance. - Participate in and lead regular meetings with internal and external teams to align on expectations and resolve any concerns. - Act as a change agent for continuous improvement efforts across processes. - Maintain current certifications in required training modules (e.g., GSCO Counterfeit Part Prevention). - Identify and manage supply chain risks through financial and performance evaluations of sub-tier suppliers; support Quarterly Business Reviews with data-driven insights. Benefits - This role operates primarily during standard business hours (Monday–Friday). - Work location may be remote or on-site depending on business needs, experience level, and demonstrated ability to operate independently. - Occasional travel may be required. Abilities / Skills - Critical Thinking & Solution Oriented: Analyzes issues effectively and identifies practical, forward-thinking solutions. - Attention to Detail & Quality Focused: Maintains high standards through accuracy, thoroughness, and consistent execution in all tasks. - Technologically Skilled: Proficient in using a range of digital tools, software, and systems to effectively solve problems, communicate, and complete tasks. - Culturally Aware: Treats others with respect and empathy. - Agile & Adaptable: Thrives in fast-paced environments by shifting priorities seamlessly and maintaining productivity. - Growth Minded: Actively responds constructively to feedback. Views failure as an opportunity to learn and improve. Owns and scrutinizes their own errors. Equipment Proficiency - Must be highly competent in Microsoft Word, Outlook, Excel, and PowerPoint. - Proficiency in NetSuite and Adobe Acrobat is preferred. Quality & Compliance - Expected to support and uphold the organization’s Quality Management System (QMS). - Understanding QMS responsibilities to support compliance and quality standards. - Making customer-focused, quality-driven decisions. - Following document control practices and using current, approved documents.

Role Description We are looking for a Program Delivery Coordinator to join our Program Strategy & Delivery team, reporting to the Online Strategic Projects Lead in the Fundraising department. This is a coordination and execution-focused role that keeps our team's projects moving efficiently. We seek someone who will own the systems, documentation, and operational follow-through that make delivery reliable. You will be the connective tissue that holds information together on our team and in support of Fundraising, ensures nothing falls through the cracks, and makes it easy for others to do their best work. This role is a strong fit for someone who is highly organized, takes genuine pride in clean systems, and finds satisfaction in making complex work feel manageable. The Program Strategy & Delivery team is a small, cross-functional team embedded within Online Fundraising. We serve as the connective layer between strategy and execution — keeping high-priority initiatives moving, improving coordination across teams, and ensuring that progress is visible and accountable. Our work spans project management, forecasting support, OKR reporting, and operational process design. The Coordinator role is designed to assist with project management by owning the operational and administrative layer that supports good project management. You are responsible for: - Keeping project infrastructure organized and current - Maintain and update Asana boards so that project status, owners, and timelines are always accurate. - Flag when tasks are overdue, owners are unclear, or dependencies are at risk. - Identify opportunities to improve how we use Asana and propose changes. - Organize and maintain shared documentation in Google Drive so information is easy to find. - Supporting meeting and communication logistics - Schedule follow-up meetings and send calendar invites on behalf of the team. - Take and distribute clear, actionable meeting notes. - Send documents, trackers, and updates to stakeholders as directed. - Manage routine team communications and follow-up reminders. - Owning recurring operational tasks - Run established processes once they are set up and documented, including intake workflows, reporting cadences, and team templates. - Maintain our library of project templates and ensure they stay current. - Support OKR reporting logistics, including collecting updates and formatting for distribution. - Assist with coordination across teams on assigned deliverables. - Contributing to a high-functioning team - Bring a detail-oriented eye to everything you touch: catching errors, inconsistencies, and gaps before they become problems. - Ask good questions when something is unclear rather than guessing. - Look for ways to make recurring and process-related work more efficient over time. - Support a team culture of clarity, accountability, and continuous improvement. Qualifications - 2–3 years of experience in a coordination, operations, or project support role. - Background in non-profit or tech sectors; ideally with experience in fundraising. - Strong organizational skills with genuine attention to detail. - Comfort managing multiple moving pieces at once without losing track of any of them. - Clear, professional written communication. - Experience with project management or task-tracking tools (Asana, Jira, Monday, or similar). - Proactive follow-through. Requirements - Attention to detail - Thorough communication - Orientation toward action - Data-driven adaptability - Collaboration - Team building - Sound judgment - Ability to operate independently - Diplomacy Benefits - Experience working in an international organization that has a distributed workforce. - Experience working within a movement with strong culture and values. - Experience working with online communities, particularly as part of the free culture movement. - Fluency in languages other than English. - Experience contributing to Wikipedia and the other Wikimedia projects. - Global perspective, with significant experience living or working internationally. - Experience supporting a team through a period of growth or change. - Bonus for PMP Certification. Company Description The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive.