• Lead the creation, governance, and adoption of global and local content design standards • Establish and maintain design standards and a holistic design system • Architect workstreams for content creation across studios • Lead pilots and adoption of AI-assisted design workflows • Serve as SME across asset types and troubleshoot design and production challenges • Partner with Client GBS, Commercial, and Omnichannel Excellence to align standards with business priorities • Define KPIs for design quality, cycle time, reuse rates, and content performance

Role Description As the Supervisor, Last Mile Operations at RXO, you will inspire your associates to achieve maximum productivity, exhibit professionalism and strive to be error free. What your day-to-day will look like: - Assign work activities and monitor group activities - Instruct associates in proper equipment, operational and maintenance procedures; guide team in understanding housekeeping requirements - Monitor and maintain availability of tools, materials and supplies - Oversee the usage of equipment and ensure team adherence to all safety procedures and programs - Manage inventory, including monitoring levels and performing merchandise reconciliation - Assist with resolving problems to ensure maximum associate productivity; take necessary action to correct substandard performance Qualifications - 2 years of experience in a supervisory role - 5 years of experience in logistics and/or transportation - Experience with Microsoft Office Requirements - Bachelor’s degree or equivalent related work or military experience - Excellent verbal and written communication skills - Strong math skills and solid analytical ability - Outstanding interpersonal and leadership skills - This job requires the ability to lift up to 50 lbs. Benefits - Comprehensive medical, dental, and vision plans - 401(k) retirement plan with up to 5% company match - Pre-tax accounts to help streamline eligible expenses - Company-paid disability and life insurance - Employee Assistance Program (EAP) - Career and Leadership Development Programs - Paid time off, company holidays, and volunteer days

• Create innovative, thought provoking, and highly leveraged “must-have insights” content • Share forward-looking advice both in written research and in client-facing presentations and interactions • Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs • Demonstrate thought leadership in establishing Insights positions across a team of analysts • Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights • Provide clients and prospects with actionable advice aligned to their designated content area • Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings • Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community • Identify research process improvements or develop new processes that help the team provide excellent service delivery • Be a mentor and a coach by supporting more junior team members • Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights

• Managing all daily operations across the company • Coordinating internal teams (support, creative, logistics, media buyers…) • Ensuring smooth execution of orders, customer support, workflows, and timelines • Implementing processes, SOPs, and operational improvements • Monitoring KPIs and maintaining operational dashboards • Managing communication with suppliers, partners, and external services • Supporting product launches and peak seasons (Black Friday, new brands…) • Troubleshooting operational issues and unblocking bottlenecks • Overseeing or coordinating website updates and changes when needed • Preparing the operational infrastructure for scale: new brands, more volume, more complexity • Working closely with the founder on strategic and execution-related decisions