• Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget. • Manage day-to-day activity of the program operation and ensures proper flow of work throughout the life of the program, including supervision of staff. • Working knowledge of protocol(s), contract requirements, program workflow and/or scope of work for assigned program(s). • Monitor program metrics to ensure adherence to program SLAs. • Aid management decisions on program development and design and/or restructure of program requirements. • Travel to and attend related meetings/conferences as required. • Presentation of program information to internal and external customers. • Participate in interviewing prospective employees, evaluating current employees, and train employees as needed. • Participate in team communication and collaboration during development and start-up, management, and close-out of assigned programs. • Participates in client kick-off and planning meeting (s). • Participates in internal and external team meetings. • Translate decisions and discussions into documented workflow processes. • Facilitate coordination of teams and team members to achieve successful program start-up. • Assist in developing program metrics. • Participates in client and/or FDA audits. • Identifies improvement of program processes. • Gather information on effectiveness of processes throughout the duration of programs. • Collect and interpret program metrics, as applicable. • Report and analyze process efficiencies, as applicable. • Ensure training materials are accurate and continually evaluate the need for group training sessions or additional training materials for the program. • Maintain program team performance by ensuring compliance with company and project goals. • Manage the dual role of supervising staff and supporting the maintenance of respective program applications. • Maintain program team performance by planning, monitoring and appraising job results while ensuring a high level of team performance. • Assist with the analysis and writing of client reports and other deliverables such as the presentation of program information to internal and external stakeholders. • Handle escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution. • Other duties as assigned. • Ability to travel as needed. • Actively participates in in-person and virtual meetings/events (internal and external).

• Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget. • Manage day-to-day activity of the program operation and ensures proper flow of work throughout the life of the program, including supervision of staff. • Working knowledge of protocol(s), contract requirements, program workflow and/or scope of work for assigned program(s). • Monitor program metrics to ensure adherence to program SLAs. • Aid management decisions on program development and design and/or restructure of program requirements. • Travel to and attend related meetings/conferences as required. • Presentation of program information to internal and external customers. • Participate in interviewing prospective employees, evaluating current employees, and train employees as needed. • Participate in team communication and collaboration during development and start-up, management, and close-out of assigned programs. • Participates in client kick-off and planning meeting (s) • Participates in internal and external team meetings • Translate decisions and discussions into documented workflow processes • Facilitate coordination of teams and team members to achieve successful program start-up • Assist in developing program metrics • Participates in client and/or FDA audits • Identifies improvement of program processes • Gather information on effectiveness of processes throughout the duration of programs • Collect and interpret program metrics, as applicable • Report and analyze process efficiencies, as applicable • Ensure training materials are accurate and continually evaluate the need for group training sessions or additional training materials for the program. • Maintain program team performance by ensuring compliance with company and project goals. • Manage the dual role of supervising staff and supporting the maintenance of respective program applications. • Maintain program team performance by planning, monitoring and appraising job results while ensuring a high level of team performance. • Assist with the analysis and writing of client reports and other deliverables such as the presentation of program information to internal and external stakeholders. • Handle escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution. • Other duties as assigned. • Ability to travel as needed • Actively participates in in-person and virtual meetings/events (internal and external)

• Lead the modeling, set-up, execution and reporting of Partner Seller Rewards. • Run terms & conditions, and compliance frameworks. • Coordinate dashboard design, vendor onboarding, and IT requirements. • Analyze program performance to recommend improvements. • Serve as the primary point of contact for go-to-market alignment, marketing, and change management. • Work with leadership to help develop, socialize, and implement global channel partner related strategic projects as required.

• Own and maintain the strategic initiatives roadmap, including intake, prioritization, sequencing, and portfolio visibility aligned to company objectives • Lead the end-to-end delivery of complex, cross-functional programs, managing scope, timelines, dependencies, risks, and outcomes • Translate strategy into execution through clear program charters, success metrics, milestones, governance structures, and reporting • Serve as the connective hub across product, technology, and functional teams to drive alignment, remove blockers, and maintain execution momentum • Facilitate cross-functional planning, decision forums, and executive readouts; maintain program artifacts such as RAID logs, decision logs, and delivery plans • Produce executive-ready communications and reporting, including portfolio health updates, milestone progress, risks, and decisions required • Lead change management planning and execution, including stakeholder assessments, readiness analysis, communications, training, and adoption reinforcement • Partner with leaders to mobilize change sponsorship, equip managers, and ensure sustained adoption of new processes, platforms, or ways of working • Drive digital transformation initiatives, ensuring business outcomes, enablement, and governance are embedded into delivery plans • Support or lead AI-enabled initiatives that improve products, operations, or decision-making, with a focus on responsible rollout and adoption