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Patients First. Powered by Evidence.
Program Manager
Location
United States
Posted
39 days ago
Salary
0
Seniority
Senior
Job Description
Program Manager
UBC
• Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget. • Manage day-to-day activity of the program operation and ensures proper flow of work throughout the life of the program, including supervision of staff. • Working knowledge of protocol(s), contract requirements, program workflow and/or scope of work for assigned program(s). • Monitor program metrics to ensure adherence to program SLAs. • Aid management decisions on program development and design and/or restructure of program requirements. • Travel to and attend related meetings/conferences as required. • Presentation of program information to internal and external customers. • Participate in interviewing prospective employees, evaluating current employees, and train employees as needed. • Participate in team communication and collaboration during development and start-up, management, and close-out of assigned programs. • Participates in client kick-off and planning meeting (s) • Participates in internal and external team meetings • Translate decisions and discussions into documented workflow processes • Facilitate coordination of teams and team members to achieve successful program start-up • Assist in developing program metrics • Participates in client and/or FDA audits • Identifies improvement of program processes • Gather information on effectiveness of processes throughout the duration of programs • Collect and interpret program metrics, as applicable • Report and analyze process efficiencies, as applicable • Ensure training materials are accurate and continually evaluate the need for group training sessions or additional training materials for the program. • Maintain program team performance by ensuring compliance with company and project goals. • Manage the dual role of supervising staff and supporting the maintenance of respective program applications. • Maintain program team performance by planning, monitoring and appraising job results while ensuring a high level of team performance. • Assist with the analysis and writing of client reports and other deliverables such as the presentation of program information to internal and external stakeholders. • Handle escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution. • Other duties as assigned. • Ability to travel as needed • Actively participates in in-person and virtual meetings/events (internal and external)
Job Requirements
- Bachelor’s degree in relevant discipline or Associate Degree and equivalent work experience
- 5 – 8 years of relevant experience, or 3 – 5 years of experience with Master’s degree
- 2 years of related healthcare or pharmaceutical experience
- 1-year previous managerial experience
- Strong computer skills with specific aptitude in Microsoft Office
- Excellent verbal and written communication and presentation skills
- Strong analytical and problem-solving skills
- Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency
- Highly developed written communication and documentation skills to develop program materials, program specific procedures, and application requirements
- Client interfacing skills to cultivate and manage relationships
- Strong analytical skills
- Ability to analyze information and target trends
- Organize people and systems to achieve goals
- Working knowledge of customer service processes preferred
Benefits
- Remote opportunities
- Competitive salaries
- Growth opportunities for promotion
- 401K with company match*
- Tuition reimbursement
- Flexible work environment
- 20 days PTO, accrued
- Paid Holidays
- Employee assistance programs
- Medical, Dental, and vision coverage
- HSA/FSA
- Telemedicine(Virtual doctor appointments)
- Wellness program
- Adoption assistance
- Short term disability
- Long term disability
- Life insurance
- Discount programs
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