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Client Operations Manager
Location
United States
Posted
34 days ago
Salary
$85K - $92K / year
Seniority
Senior
Job Description
Client Operations Manager
Teladoc Health
• Analyze, interpret, and validate client requirements to plan for client solution delivery prior to collaborating with downstream functional teams. • Partner and build strong relationships with clients and cross functional teams to support operational changes throughout the client lifecycle. • Effectively convey diverse client needs internally, driving the resources needed for successful solution delivery. • Ability to explain technical concepts confidently to non-technical audiences; familiarity with healthcare terminology. • Lead meetings and conference calls with clients and internal partner teams. • Mentor and coach team members to facilitate successful achievement of team goals. • Lead and support projects that aim to improve the client lifecycle to achieve scalability and automation. • Manage multiple projects simultaneously, assisting team to deliver on time. • Use organization wide and departmental KPIs to drive prioritization and decision-making. • Ensure client satisfaction through follow-up and thorough communication. • Create and manage customer-specific materials and process artifacts. • Complete ownership on the execution of projects end to end, including discovery, analysis, solution planning and delivery with executive read outs and reporting throughout lifecycle of a project.
Job Requirements
- 4 years minimum (preferred) of professional implementation and/or direct project management experience
- 3+ years preferred of client facing experience
- Possess strong end to end operational knowledge to act as a subject matter expert for all operational client needs
- Excellent interpersonal communication skills, communicating and working with clients and internal partners (Technical Data Teams, Sales, Marketing, Client Management, etc.); ability to communicate with both upper management and less experienced team members
- A creative and solution-oriented mindset with excellent problem-solving skills, to understand and respond to new and diverse client and project needs
- Experience with healthcare, health benefits, health and wellness, health plans or health systems
- The ability to work effectively and efficiently across multiple projects and balance competing priorities cross-functionally
- A metrics-driven approach, with the ability to set and track individual project metrics that are linked to company and team goals
- The ability to identify needs, jump in, and work independently and be a team player to support larger team initiatives as needed
- Keen attention to detail / strong technical understanding
- Experience working with all levels within a client organization; from the strategic to the tactical
- Experience leading meetings and presentations
- PMP Certification is a plus, but not required
- Multi-lingual is a plus (proficient in English)
- Bachelor’s Degree from an accredited college/university, Master’s Degree is a plus.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
- Performance bonuses
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