• Client Relationship Ownership • Support the account management and sales teams with the highest bid volume accounts and ensure that the bidding queue is properly monitored and maintained • Serve as the primary point of contact for a small defined portfolio of client accounts • Build deep familiarity with each client's bidding formats, standard rates, & business objectives • Participate in client-facing conversations to consult on proposal scope, methodology, timelines, and pricing — positioning ROI Rocket as a strategic partner, not just a vendor • Support the team in developing trusted working relationships that improve win rates and client retention over time • Strategic Bid Consulting • Craft tailored, consultative proposal responses that reflect a nuanced understanding of client needs, rather than templated outputs • Evaluate incoming bids for strategic fit, feasibility, and profitability — by monitoring KPI metrics at the account level to make recommendations on go/no-go decisions in partnership with Account Management leadership • Coordinate with panel team and external vendors to design creative solutions for complex or non-standard feasibility requirements. • Contribute to maintaining documentation on best vendor partners by targets • Identify and communicate bid trends — including frequently requested audiences, pricing sensitivities, and emerging client needs — to inform broader business strategy • Partner with Account Management and Project Management teams to ensure proposals are accurately scoped, competitively positioned, and deliverable • Team Leadership & Mentorship • Work with Account Management Lead to assess team capacity, flag gaps, and recommend process or staffing solutions • Contribute to onboarding and training for new proposal team members, building shared knowledge of tools, processes, and best practices • Model a high standard of quality, creativity, responsiveness, and client-centricity across the team • Process & Performance • Monitor relevant KPI metrics across client set — monitoring performance, identifying gaps, and collaborate on initiatives to improve response times, win rates, and client satisfaction • Document and maintain proposal best practices, templates, and lessons learned to build institutional knowledge • Identify and implement opportunities to streamline the bid response process, reduce turnaround times, and scale team output • Provide coverage and strategic oversight across accounts when Account Managers are traveling or out of office • KPIs • Total Revenue - Contribute to monthly team targets • Win Rate - Maintain and improve win rate on a quarterly basis across managed accounts • Response Time - Drive measurable improvement in overall proposal turnaround • Bidding Volume - Significant contribution to the team bidding volume • Client Satisfaction - Survey-based feedback from direct client relationships

• Lead the end-to-end RFx (RFP, RFI, RFQ) response process, from intake and qualification through submission and post-decision analysis. • Manage the opportunity intake and evaluation process, including facilitating Go/No-Go decisions in partnership with Account Executives, Practice Directors, and leadership. • Coordinate cross-functional proposal teams, including SMEs, sales, partners, and subcontractors, to ensure aligned strategy and timely execution. • Develop and manage proposal plans, timelines, deliverables, and task ownership to ensure on-time, high-quality submissions. • Create and structure compliant, compelling proposal responses tailored to client requirements, including executive summaries, cover letters, and supporting documentation. • Review, edit, and refine content from multiple contributors to ensure clarity, consistency, and adherence to brand voice and messaging standards. • Facilitate proposal strategy sessions, kickoff meetings, status reviews, and stakeholder communications throughout the response lifecycle. • Manage all client interactions related to the RFx process, including question submissions, addenda tracking, and procurement portal coordination. • Ensure compliance with all submission requirements, including formatting, documentation, certifications (e.g., MBE/WBE/DVBE), and approval workflows. • Partner with pricing, finance, and delivery teams to incorporate accurate cost models, resource plans, and solution components. • Support shortlisted opportunities by coordinating follow-up responses, clarifications, and presentation materials. • Conduct win/loss analyses and lead post-mortem reviews to identify insights and improve future proposal strategies. • Maintain and continuously improve proposal content libraries, templates, and processes to increase efficiency and quality. • Track and report on proposal pipeline activity, outcomes, and key performance metrics. • Support governance, compliance, and contract-related activities as needed.

Role Description As an Enablement Coordinator, you will play a key role in supporting the day-to-day execution of Cloudbeds’ enablement programs. This role is focused on operational excellence and execution, ensuring our Sales teams have the resources, training, and support they need to succeed. - Work closely with our Enablement Lead to manage training programs, maintain enablement systems, support onboarding, and ensure that enablement resources are accurate, accessible, and continuously improved. - Your work will directly impact how quickly new hires ramp, how effectively our teams adopt tools and processes, and how well our global revenue teams stay aligned. - Our Enablement team is focused on helping Cloudbeds’ revenue teams perform at their best. - We partner closely with Sales, Marketing, Product, and Operations to deliver training, resources, and systems that support every stage of the customer journey. - We are a highly collaborative team that values structure, clarity, and continuous improvement. - People who thrive here enjoy creating order, supporting others, and ensuring things run smoothly behind the scenes. - People who do well on this team are proactive, detail-oriented, and take pride in keeping things organized. Qualifications - Experience in Sales Enablement, Operations, Customer Support, or similar roles. - Strong organizational skills and attention to detail. - Ability to manage multiple workflows and prioritize effectively. - Familiarity with CRM systems such as Salesforce. - Strong written & verbal communication skills in English and the ability to support cross-functional teams. - Comfortable working in a fast-paced, remote environment. - Proactive mindset with a focus on keeping systems organized and running smoothly. Requirements - Support inbound Sales questions and manage internal support channels to ensure timely responses. - Manage Salesforce case queues and support internal request workflows. - Maintain and organize knowledge systems (Guru and other tools), ensuring content is accurate and up to date. - Create and manage enablement resources such as Salesloft playlists, internal guides, and training materials. - Support onboarding programs, including kickoff coordination, learning path management, and survey tracking. - Assist in the creation and maintenance of product, partner, and process training programs. - Manage access and administration across enablement tools (Cloudbeds University, Articulate, Slack groups, Gmail groups, etc.). Benefits - Remote First, Remote Always - PTO in accordance with local labor requirements - Monthly Wellness Fridays - enjoy an extra long weekend every month - Full Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling and knowledge transfer.

Role Description As an Enablement Coordinator, you will play a key role in supporting the day-to-day execution of Cloudbeds’ enablement programs. This role is focused on operational excellence and execution, ensuring our Sales teams have the resources, training, and support they need to succeed. - Work closely with our Enablement Lead to manage training programs. - Maintain enablement systems and support onboarding. - Ensure that enablement resources are accurate, accessible, and continuously improved. - Directly impact how quickly new hires ramp and how effectively our teams adopt tools and processes. - Support every stage of the customer journey by partnering closely with Sales, Marketing, Product, and Operations. - Focus on helping Cloudbeds’ revenue teams perform at their best. - Value structure, clarity, and continuous improvement. - Enjoy creating order, supporting others, and ensuring things run smoothly behind the scenes. Qualifications - Experience in Sales Enablement, Operations, Customer Support, or similar roles. - Strong organizational skills and attention to detail. - Ability to manage multiple workflows and prioritize effectively. - Familiarity with CRM systems such as Salesforce. - Strong written & verbal communication skills in English. - Comfortable working in a fast-paced, remote environment. - Proactive mindset with a focus on keeping systems organized and running smoothly. Requirements - Support inbound Sales questions and manage internal support channels. - Manage Salesforce case queues and support internal request workflows. - Maintain and organize knowledge systems (Guru and other tools). - Create and manage enablement resources such as Salesloft playlists, internal guides, and training materials. - Support onboarding programs, including kickoff coordination, learning path management, and survey tracking. - Assist in the creation and maintenance of product, partner, and process training programs. - Manage access and administration across enablement tools (Cloudbeds University, Articulate, Slack groups, Gmail groups, etc.). Benefits - Remote First, Remote Always. - PTO in accordance with local labor requirements. - Monthly Wellness Fridays - enjoy an extra long weekend every month. - Full Paid Parental Leave. - Home office stipend based on country of residency. - Professional development courses in Cloudbeds University. - Access to professional development, including manager training, upskilling, and knowledge transfer.