• Develop and implement data management strategies aligned with business goals.** • Oversee data systems architecture, integration, and maintenance.** • Ensure data quality, consistency, security, and compliance across platforms.** • Collaborate with cross-functional teams to identify data requirements and optimize workflows.** • Manage relationships with data vendors and third-party providers.** • Lead data governance initiatives and support data analytics efforts.** • Provide technical leadership and mentorship to the data systems team.** • Monitor and report on key data system performance indicators.

• Reading, developing, and managing the performance of LG Factory Service Technicians in the areas of pending case management, behaviors that drive customer satisfaction, best practices for safety and quality repairs, etc. • Managing the technician’s pending repair case load, scheduling activities, and compliance to repair appointment times provided to customers. • Preparing individual technician development plans based on observation of technician performance directly, and as observed through qualitative (customer satisfaction survey) and quantitative indexes. (Repair time, First visit repair rate, on-time rate, etc.) • Supporting technicians in the areas of: Policy and Procedure guidance, systems training, issue, and exception case resolution. • Participating in field riding activities with technicians for observation, confirmation of adherence to safety and departmental procedures, and technician capability development. • Provide LG all departmental support as single point of contact for all service issues within your coverage area, managing escalations through to completion and reviewing for process improvement. • Acknowledge emails within 24 business hours – Providing answers or ETA for same • Review pending Service Power labor/mileage requests – Maintain 24-hour average response rate. • Chair weekly conference calls covering agenda items with DMST, various levels of ASC account leadership, and provide weekly update to RSM of key issues to report to senior leadership. • Analysis of qualitative and quantitative performance data – Set account goals – Communicate routinely with account leadership/Drive for Continuous Improvement, provide performance management when needed. • Partner with warranty claims team (ASC & LG) – Provide approvals as needed. • Provide weekly district performance summary – Reporting to LG leadership. • Up to 40% travel within the assigned markets, supporting and developing technicians’ capabilities and visiting office locations of ASC to offer support when needed to improve performance.

• Drive top-line sales growth and like-to-like (LTL) performance by improving conversion, UPT, productivity, and charms contribution while protecting margins through disciplined discounting. • Manage store-level profitability through regular review of P&Ls, identifying risks and driving corrective actions to improve financial performance. • Lead Store Managers and frontline teams by strengthening their capability, driving accountability, ensuring optimal staffing, and maintaining low attrition. • Maintain strong operational excellence by ensuring 100% adherence to SOPs, customer experience standards, audits, and statutory compliance across all stores. • Track inventory health through accuracy, sell-through, shrinkage control, aged stock reduction, replenishment planning, and inter-store transfers. • Execute global and local visual merchandising guidelines, ensuring timely rollout of campaigns, launches, and premium brand presentation. • Support new store launches and stabilization while providing local market insights, managing escalations, and coordinating with internal and external stakeholders.

• The Senior Manager, Data Center CSA & Permitting leads the design, coordination, and delivery of civil, structural, and architectural (CSA) scope, along with permitting strategy and execution, across data center projects. • This role ensures that site development, building design, and regulatory approvals are aligned to support efficient, compliant, and scalable project delivery. • In addition to technical and project leadership, this individual manages and develops a team—driving consistency in standards, processes, and execution across a growing portfolio of data center projects.